Thank you very much for your wonderful (8.5) rating and review! We are delighted to hear that our staff, especially our engineer team, was able to provide a responsive and fast solution to your air conditioning issue, even at midnight. Ensuring your comfort is always our top priority. We look forward to welcoming you back again soon! Kind Regards, Eka Saputra. Duty Manager.

Thank you for taking the time to write a review and rating (6.5). We appreciate your honest and thorough comments regarding your stay. We apologize for the inconvenience you experienced regarding some technical issues such as leaking air conditioners in your rooms, restaurant, and water pipes in the parking lot. We also regret the lack of variety and delays in food replenishment at our restaurant. This feedback is very important to us, and we have immediately followed up with the engineering and F&B team to conduct comprehensive repairs and maintenance to prevent the same issue from recurring. We are pleased to hear that you were impressed with the spacious and comfortable room, as well as the friendly and helpful service of our lobby staff. Your positive feedback will be an encouragement to our team. We are committed to continuously improving the quality of our services and facilities. We hope that you will give us another chance to provide you with an even better experience on your next visit. We look forward to welcoming you back to our hotel. Sincerely, Eka Saputra, Resident Manager

Dear Mr. David C., Thank you for taking the time to write a review and rating. We apologize for the inconvenience you experienced regarding the unpleasant odor and humidity in our room. We understand how important it is for you to have a comfortable and satisfying stay. We have forwarded your feedback directly to our housekeeping and engineering team who immediately conducted a thorough inspection of the room's ventilation and humidity management system, as well as a deep cleaning (including carpets and curtains) to eliminate the source of the unpleasant odor. We are committed to continuously improving the quality of our rooms for the comfort of all our guests. We sincerely hope that you will give us another opportunity to serve you with an even better and more refreshing experience on your next visit. Sincerely, Eka Saputra, Resident Manager

Dear Irene M. E., Thank you so much for your excellent review and the high rating of (8.5)! We are thrilled to read that you enjoyed your stay, particularly the nice room with a huge bed and that you found all our facilities, including our two different pools and gym, to be perfect! Your kind words are a wonderful motivation for our entire team. We look forward to welcoming you back for another perfect stay soon! Kind Regards, Eka Saputra. Duty Manager.

Thank you so much for your great review and rating (8.5)! We are so glad you enjoyed our spacious room, large bathroom with strong water pressure, and balcony with beautiful city views. We hope these amenities will make your stay memorable. This positive review will be an encouragement to all our team. We look forward to welcoming you back in the future! Best regards, Eka Saputra, Resident Manager

Thank you so much for this wonderful review and the top rating (9.4)! We are so pleased that you enjoyed your 3-night stay here. Your impression of the hotel's cleanliness, friendly service and excellent location (close to markets and cafes) is a huge encouragement to all the team. We look forward to welcoming and serving you again at our hotel and look forward to welcoming you back again! Best regards, Eka Saputra, Resident Manager

Thank you so much for your positive review and high rating (9.4). We are very pleased that you were overall satisfied and impressed with our spacious room, friendly service and excellent location. This positive feedback is a great inspiration for our team. We also appreciate your valuable suggestion regarding the towels, bed linen and bath mat, which need to be improved. We apologize for the inconvenience caused by the dirty and stained bed linen. We have immediately followed up this feedback with our housekeeping team, who have been thoroughly checking and gradually replacing the bed linen to ensure that our guests receive the best quality. We look forward to welcoming you back and providing you with an impeccable guest experience on your next stay. We look forward to welcoming you back! Best regards, Eka Saputra, Resident Manager

Dear Julie M., Thank you for your 8.5 rating and review. We are glad you were satisfied with our place and room. We apologize for any inconvenience regarding the cleanliness of the towels. We have forwarded your feedback directly to our housekeeping team for immediate action and to further improve our cleanliness standards in the future. We look forward to welcoming you back for another perfect stay. Best regards, The Capital Seminyak Bali Hotel & Resort Management

Dear Tersia E., Thank you for choosing to stay with us and for giving us a great rating of 8.5! We are delighted to hear that you found our hotel, promotions, and location to be "Good hotel! Good Promo! Good Place!" Your positive feedback is truly appreciated, especially knowing we contributed positively to your business travel. We look forward to welcoming you back again soon! Sincerely Management The Capital Hotel & Resort Seminyak Bali.

Dear A.M.M.P.W., Thank you very much for your 8.5 rating! We are delighted to hear that you were satisfied with our location and excellent facilities, especially our fitness room and swimming pool. Your comfort and satisfaction are our top priority. We look forward to welcoming you back again in the future. Sincerely, The Capital Seminyak Bali Hotel & Resort Management

Thank you for your wonderful feedback! We are thrilled to hear that you felt well-served during your stay. Knowing that you plan to return here on your next trip to Bali is the highest compliment we could receive. We eagerly await your return! Sincerely Management The Capital Hotel & Resort Seminyak Bali.

Thank you for the 8.5 rating and this valuable review. We sincerely apologize for the unpleasant experience you encountered regarding the musty smell and cleanliness issues on the bathroom floor, which certainly did not meet our standards. We have immediately followed up your comments regarding the white soap stains left after floor cleaning by our housekeeping team and supervisors to conduct a thorough training and quality check. We hope that this inconvenience will not disappoint you in giving us the opportunity to serve you again for a better stay experience in the future. Best regards, The Capital Seminyak Bali Hotel & Resort Management

Greetings from The Capital hotel and Resort, Thank you for your wonderful review! We are very happy to hear that you enjoyed the comfort of our rooms, including the balcony with glass doors that added to the cozy atmosphere during your stay. Our strategic location close to cafes, supermarkets, and pharmacies is designed to provide convenience for our guests. We will always try to maintain the cleanliness and comfort of the rooms to ensure your stay is always enjoyable. We look forward to welcoming you back to Bali. 😊. Kind Regards,. Eka Saputra. Duty Manager

Thank you so much for your wonderful review! We are so pleased that you rated our property as "Excellent and Comfortable for a Relaxing Stay." Your satisfaction and comfort throughout your stay is our top priority. We look forward to welcoming you back for your next vacation. Best regards, The Capital Seminyak Bali Hotel & Resort Management

Thank you for taking the time to write this valuable review. We are very happy that the hotel staff were very helpful and impressed with the smooth journey even during the peak season. We will share this compliment with the team. We apologize for the inconvenience caused by dirty towels and insufficient cleanliness of the elevator floor. We have passed this feedback to the housekeeping and public areas team to immediately improve the cleaning and inspection frequency. We look forward to welcoming you back again and providing an even more perfect stay experience next time. Best regards, The Capital Seminyak Bali Hotel & Resort Management

Dear Ms. Laurencia I., Thank you for the 8.2 rating and review. We are delighted that you found our room spacious, our bed large, and our overall stay experience to be worth the price you paid. We apologize for any inconvenience caused by the wet weather, the perceived poor maintenance of the hotel, and the difficulty in accessing the parking lot and lobby. This feedback is very important to us. We have shared your comments regarding the hotel maintenance and the wet weather with our operations and technical teams for immediate improvement and quality improvement. We will also review our parking and lobby management. We look forward to welcoming you back and providing you with an even better experience in the future. Best regards, Seminyak Bali Hotels & Resorts Management

Dear Value Guest Warmest greeting from The Capital Hotel and Resort Thank you so much for your kind words! We're thrilled to hear that our staff, especially Mrs. Vita and our Manager, made such a positive impact on your stay. We truly appreciate your feedback and are so glad that you felt well taken care of. We would love to welcome you back again in the future. See you soon Best Regard Yadi Asst FOM

Dear Asfinsyah, Thank you for the 8.5 rating. We are delighted that you found our hotel "Good". We have been informed of your feedback that our hotel is not suitable for families. This feedback is very valuable for us to evaluate and develop more family facilities and services in the future to meet the needs of all our guests. We sincerely hope to welcome you back again for a more suitable experience in the future. Sincerely, The Capital Seminyak Bali Hotel & Resort Management

Dear Albertus A. W. D., Thank you very much for your excellent rating! We are very pleased that you were satisfied with our staff's friendliness, cleanliness, orderliness and location near tourist attractions. Your compliments are a great inspiration for the entire team. We look forward to welcoming you back to The Capital Hotel & Resort Bali again. Best regards, The Capital Hotel & Resort Seminyak Bali Management