Great location, service and infrastructure. If you’re driving tell them that you’re arriving on car so they can reserve you a spot (limited parking spaces)

Very nice and friendly people, nice ser

I can't say enough good things about this hotel! It's right in the middle of Sarajevo's historic old town, but tucked away enough that traffic noise isn't too much of a problem. When I walked in I told the lady at the desk, "I think I'm in the right place" and she said, "Yes you are, Erik." She already knew who I was. I asked about a cab to the airport for an early morning flight and she set up a ride with a member of the hotel's staff that was cheaper than a cab. (And she shared a bag of popcorn with me!) On the morning when I checked out, the hotel's internet was having problems and the worker couldn't run my credit card. So he took my information and turned on the coffee machine (four hours before they serve breakfast) so I could have a cappuccino while I waited for my ride to the airport. Amazing service! It's a boutique hotel with really nice, clean rooms. Mine had two skylights that could be shuttered remotely. The included breakfast was wonderful. You can walk from the hotel to all of the historic churches, mosques and museums. I recommend the cable car lifts up the mountain for incredible views. (Look for the abandoned bobsled tracks from the 1984 Winter Olympics.) When I think of Sarajevo, I only think about the wars in the 1990s but this city is so much more. The only possible negative is that the road outside the hotel is extremely busy and has very narrow sidewalks. And the motorists speed by. So be careful crossing the street.

Excellent location and friendly staff.

Great small hotel at the edge of the old town. At the main square with besilj fountain in minutes. Lovely room, air con and breakfast

Close to the main attraction and staff especially receptions were very friendly

This hotel is exceptional - not only just its location but the quality of the hotel, room and amenities. The staff is very nice and helpful. Wonderful breakfast! I would stay here again!

I like the staff because they were very helpful and attentive when I checked in and had questions. However, the reason why some stars is because the cleanliness was really bad and unacceptable. For example, one of the hand towels were absolutely covered with blood stains. Like, the entire towel was covered with blood stains. (I actually had to take a photo of it.) Apparently, the hotel has another company do the laundry services. Well, at some point, someone should've seen this towel, even when folding it. So I think that's a bit ridiculous. The next thing is that the showerhead was actually moldy! So clearly, there is way too much moisture in these bathrooms. The rest of the room itself was OK. But those two issues marred the experience.

The hotel is in a great location. Great blend of modern facilities and rustic features in the decor. All of the staff, especially Emil , enthusiastically went out of their way to help us. Staying at Sana was a stand out excellent experience on our journey. If I could rate Sana 10 or 15 stars out of 5, I would.

Everything was perfect about this property. I booked last minute after a terrible experience at another hotel. Hotel Sana exceeded on many levels. Excellent location, clean, friendly and very nice room. If I return to Sarajevo I would only book there.

Niisy, bring your earplugs, cramped tiny room not very clean, polluted area. The saving grace was the staff who gave me a lemon hot tea in the middle of the night

Clean and friendly, easily walkable to many sites and shopping

The staff was excellent, breakfast was delicoous

Excellent!

This is a very nice hotel with an amazing location. Staff was helpful with anything we needed. Highly recommend this hotel.

Great hotel with perfect location only a few minutes from everything you need.

Lovely hotel close to old town Sarajevo that has modern amenities. Staff were incredibly friendly and helpful, and the included breakfast was the best complimentary breakfast I had during my stay in Bosnia and Herzegovina. I highly recommend Hotel Sana for the staff, breakfast and proximity to the old town.

Fantastic staff and service. It is very close to the old city, which is amazing. The room is very clean, but the decor is outdated. Breakfast was very good.

Excellent hotel,wonderful staff. Would hoghly recommend hotel for anyone considering travelling to Sarajevo.

Super nice staff. Great location