Lovely hotel - good location - only negative was they decided to shut the rooftop bar for a photo shoot and we didn’t get to experience drinks with a view.

The staff was so accommodating and helpful including the concierge, Mari. The room was clean and pretty with delicious bed, pillows and comforter. The shower was great and the towels were super fluffy. We enjoyed the beautiful gym and ate at both restaurants which were excellent. Hotel is located walking distance to lots but kind of a busy commercial location. But we loved the Kimpton.

The receptionist was able to give us an early checkin. We were very grateful for his kindness after a 14 hr flight.

Employees were knowledgeable.

We really enjoy the personal service at the Kimpton, the staff were extremely friendly and helpful. This hotel was a 10 minute walk from Shinjuku station. The room was small-ish (as expected in Tokyo) but well-appointed and comfortable.

The Kimpton went above and beyond to ensure my stay was perfect. From the manager greeting me on the foyer to the restaurant staff ensuring my mother had GF food

Great place to stay and better staff!

Wonderful property. Would stay there again.

Lovely staff, good location within walking distance to Shinjuku station. Great room. The free drink in the morning between 7am and 10am was a nice touch.

Nice Hotel

👌

The greatest staff I have ever met a a hotel. They will attend to any request.Beautiful room and facilities. A little bit of a walk to the subway, but in a great area.

Fantastic breakfast

We stayed at Kimpton for four days at the start of our vacation in Tokyo, then returned for our final night prior to our departure. Absolutely love the hotel, staff, and location. Thank you to Dat, Eugene, and all the staff who were so accomodating. Hope to visit you again!

I have stayed at this hotel many times and it is always delightful. The hotel is beautifully appointed the service is excellent and the restaurants have a wide variety of choices that I truly appreciate.

Well managed, all employees were helpful which make your stay enjoyable.

We booked and paid for 2 rooms three months in advance. The management was unable to allocate 2 rooms on the same floor. They asked for upgrade payment if we want rooms close by. Additionally, upon checking in at 3:05 pm one of the rooms wasn't ready. No apologies were offered

I didn’t care for our stay at this hotel and even considered leaving after the first night. Our original room was barely big enough for two people to turn around in, and when we went to the front desk for an upgrade, the staff was rude and refused to honor the price for it shown online. Instead, they offered a rate ten times as much and said they were doing us favor in discounting their usual rate. I wouldn’t recommend it.

Everything about this hotel and staff is amazing!

Friendly staff, cool hotel, nice roof too bar