Request late check in. I called the hotel for confirmation of late check in & they noted. Until near the hotel, there are no people at the front desk and the door is locked (this part is not a problem because the door should be locked). After calling the number near the front of the glass door lobby, the staff picked up the cabbage and said "ayaq takde ayaq takde ayaq" almost 10 times and the conversation lasted 3-5 minutes with the verse takde air takde air. And my husband said takpe bang because we want to sleep from far away (I'm from Selangor), then that staff said Arau hasn't had water for 2 days. Then my husband said, I don't think I just want to stay plus we already paid for this booking. So he asked us to wait, in 5 minutes he opened the front door of the lobby and the husband entered for the check in process. And yes the husband's name is in the system. The saddest thing is that there is water in a nice room, why does the staff have to cheat? Because he slept well last time and was lazy to serve customers?