Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continually improve our services and facilities. We are truly sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide an even better experience for our guests in the future. If you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so we can ensure your visit exceeds your expectations. Once again, we appreciate your review and thank you for your understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Best regards. Muhammad Noval Muqorrobin, General Manager, Grand Valonia-Hotel, Cafe & Park.
