8.6
Very Good
From 943 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.7

Location

8.5

Service and Facilites

8.7

People often mention about Grand Valonia
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Ambiance (67)
Bedroom (57)
Distance to City Center (55)
Staff Friendliness (53)
Bathroom (52)
Hotel Area (51)
Accessibility (43)
Check-in/out Time (40)
Room Space (40)
Surroundings (39)
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Traveler Reviews Grand Valonia

Number of reviews per page
20
40
Customer reviews
Henri
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and the hotel is very comfortable. Recommended.
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Accommodation's Reply
09 Feb 2026
Dear Mr. Henry, Sincerely, Grand Wallonia Jember Hotel. We appreciate your positive review regarding our hotel facilities. We are delighted to hear that you were satisfied during your stay. We strive to provide all our guests with comfortable and high-quality facilities, and it is very encouraging to hear that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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A***e
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
The room is very inadequate...including the wardrobe and the room walls which are very dirty...
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Accommodation's Reply
02 Feb 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly and ready to help customers.
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Accommodation's Reply
29 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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S***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly hotel staff, luxurious facilities, cold air conditioning, clean bathroom, and very comfortable room
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Accommodation's Reply
29 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
not clean, too crowded, like the cost, old building
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Accommodation's Reply
29 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities to be unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet that standard during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
The room is damp, a bit smelly, there is no wifi, I have reported that there is no FU. There are cockroaches, maybe because it is damp.
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Accommodation's Reply
15 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities to be unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet that standard during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
I stayed one night in the old building, and I got a corner room on the third floor. It was quite clean.
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Accommodation's Reply
08 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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sandiaga u.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 5 week(s) ago
The room's AC isn't cold, especially room no. 303 deluxe
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Accommodation's Reply
15 Jan 2026
Dear Ms. Sandiagar, Sincerely yours, Grand Wallonia Jember Hotel. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay at our hotel again in the future, please contact our reception or management to ensure your stay exceeds your expectations. Once again, we appreciate your review and your understanding. We are committed to providing the best possible experience, and we hope to welcome you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Andik P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 6 week(s) ago
The hotel building resembles an old house, unlike most hotels. The bathroom is poorly maintained. Hotel facilities, such as the swimming pool and cafe, are very far from access, and the atmosphere is somewhat scary. The hotel is located in a residential area and is not recommended.
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Accommodation's Reply
08 Jan 2026
Dear Mr. Andik, Sincerely yours, Grand Wallonia Jember Hotel. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay at our hotel again in the future, please do not hesitate to contact our reception or management so that we can ensure your stay exceeds your expectations. Once again, we appreciate your review and your understanding. We are committed to providing the best possible experience, and we hope to welcome you back in the future. Sincerely, Muhammad Noval Mugorrobin, General Manager, Grand Wallonia Cafe & Park Hotel
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m***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
I was disappointed, because expectations and reality were different. The bathroom drain was clogged, the curtain was almost falling off, the shower leaked and was about to fall off, the toilet was very yellow, and the cupboard was also quite dusty inside. The first time I entered the old building, I felt goosebumps because it was a bit dark, and the smell of fish was quite strong (because there was a fish pond underneath). When I entered the room, there was no air freshener at all. It's better to order the new building if you want to book. 👍🏻
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Accommodation's Reply
08 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Siti M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
I've stayed here twice, the price is cheap because I took the old building and it has a free swimming pool plus breakfast.
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Accommodation's Reply
04 Jan 2026
Dear Mr. Siti, From Grand Wallonia Jember Hotel, we respectfully request your positive review regarding our hotel facilities. We are delighted to hear that you were satisfied during your stay. We strive to provide all our guests with comfortable and high-quality facilities, and it is very encouraging to hear that our efforts have been successful. If you have any suggestions or special requests, please feel free to contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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S***S
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Comfort, contemporary ambience
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Accommodation's Reply
29 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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M***M
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Quiet atmosphere, great breakfast menu and friendly service.
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Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Greetings, Grand Baronia Hotel is looking forward to welcoming you back again soon. Thank you for your positive feedback regarding our hotel facilities. We are very pleased that you enjoyed your stay with us. We are committed to providing comfortable and quality facilities to all our guests and we are pleased that our efforts have been successful. Should you require any advice or suggestions, please do not hesitate to contact our staff. We are committed to providing friendly, courteous and warm service to cater to your needs. We appreciate your valuable feedback and we look forward to welcoming you back again soon. Best regards, Mohamed Novar Mukhorobin General Manager Grand Baronia Hotel Cafe & Park
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L***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Comfortable, suitable for a place to stay
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Accommodation's Reply
24 Nov 2025
Dear Valued Guest, Warm regards, Grand Valonia Hotel Jember. We would like to thank you for your positive review of our hotel facilities. We are delighted to hear that you enjoyed your stay at our hotel. We are committed to providing comfortable and quality facilities to all our guests and it is an honor to know that our efforts have been successful. Should you have any suggestions or special requests, please do not hesitate to contact our staff at any time. We will endeavour to cater to your needs with friendly and responsive service. Thank you for the wonderful review. We hope to welcome you back to our hotel in the near future. Best regards, Muhammad Noval Mugorrobin General Manager Grand Valonia Hotel Cafe & Park
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Transurvey_Farrel R. N.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 12 week(s) ago
there are no floor towels, the TV has no sound
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Accommodation's Reply
17 Nov 2025
Dear Mr. Farrell, Greetings from Grand Valonia Jember Hotel, Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, which helps us to continually improve our services and facilities. We are very sorry to hear that you found our facilities to be less than satisfactory. We strive to provide a comfortable and enjoyable experience to all our guests, and it is clear that we failed to meet that standard during your stay. We apologize for any inconvenience this may have caused. Your feedback is highly appreciated and we hope that you will consider giving us the opportunity to provide an even better experience for our guests in the future. Should you decide to return to our hotel in the future, please do not hesitate to contact our front desk or our management team so that we can ensure that your visit exceeds your expectations. Thank you again for your review and thank you for your understanding. We are committed to providing the best possible experience and we look forward to welcoming you back in the future. Best regards, Muhammad Noval Mugorrobin, General Manager Grand Valonia Hotel Cafe & Taman
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Firda P. B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
I was very satisfied with the service at the Grand Valonia Hotel. The room was well-maintained, the staff was very helpful, and the amenities were complete. It was a pleasant stay.
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Accommodation's Reply
17 Nov 2025
Dear Ms. Ferda, Sincerely yours, Grand Valonia Jember Hotel Thank you for your positive review of our hotel facilities. We are delighted to hear that you enjoyed your stay at our hotel. We are committed to providing comfortable and quality facilities to all our guests and it is an honor to know that our efforts have been successful. Should you have any suggestions or special requests, please do not hesitate to contact our staff. We will endeavor to meet your needs with responsive, friendly and attentive service. Thank you for your wonderful review. We hope to welcome you back to our hotel in the near future. Best regards, Muhammad Noval Mugorrobin General Manager Grand Valonia Cafe & Park Hotel
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Friendly hotel staff who helped with the check-in process, strategic hotel location and clean and comfortable rooms.
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Warm regards from all the staff at Grand Baronia Hotel. Thank you for your positive comments regarding our hotel facilities. We are delighted that you enjoyed your stay. We are committed to providing comfortable and high-quality facilities to all our guests and are pleased to see the results of our efforts. Should you have any suggestions or special requests, please do not hesitate to contact our staff. We are committed to providing warm, friendly and attentive service to meet your needs. Thank you for your positive comments and we look forward to welcoming you back again. Thank you! Muhammad Nobarum Korovin, General Manager of Grand Baronia Hotel Cafe & Park
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S***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
great, comfortable and best place to stay
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Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Warm regards, Grand Valonia Hotel Jember. We would like to thank you for your positive review of our hotel facilities. We are delighted to hear that you enjoyed your stay at our hotel. We are committed to providing comfortable and quality facilities to all our guests and it is an honor to know that our efforts have been successful. Should you have any suggestions or special requests, please do not hesitate to contact our staff. We will endeavour to accommodate your needs with friendly and responsive service. Thank you for the wonderful review. We hope to welcome you back to our hotel in the near future. Best regards, Muhammad Noval Mugorrobin General Manager Grand Valonia Hotel Cafe & Garden
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Khoirotul U.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
very good...okay.only one thing if you need a snack is a bit far away.🤭🤣
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Mr. Khoirotul, Warmest regards, Grand Valonia Jember Hotel. We appreciate your positive review of our hotel facilities. We are delighted to hear that you enjoyed your stay at our hotel. We are committed to providing comfortable and quality facilities to all our guests and it is an honor to know that our efforts have been successful. Thank you for your feedback. Your feedback is highly appreciated and helps us to further improve our facilities and services in the future. Should you have any suggestions or special requests, please do not hesitate to contact our staff. We will do our best to meet your needs with friendly and responsive service. Thank you for the great review. We hope to welcome you back to our hotel in the near future. Best regards, Muhammad Noval Muqorrobin General Manager Grand Valonia Jember Hotel, Cafe & Park
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 16 week(s) ago
The location is good and exterior building is lux
1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember We would like to thank you for your very positive review of our hotel facilities. We are very pleased to hear that you enjoyed your stay at our hotel. We strive to provide comfortable and high-quality facilities to all our guests, and it is very motivating to hear that our efforts are paying off. If you have any suggestions or other special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review; we look forward to welcoming you back to our hotel in the near future. Best regards, Muhammad Noval Muqorrobin, General Manager, Grand Valonia Hotel, Cafe & Park.
Number of reviews per page
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