The room looks newly renovated

The hotel staff is friendly, informative, the room is quite clean, the AC is not cold at all, the sheets smell good but have lots of stains, the towels smell good but are no longer suitable for use, there is standing water in the toilet

quite clean and central to Surabaya. Suitable, could become a regular

Usually there's a welcome drink, but this time we were greeted by two small cockroaches and a spider. The pillows and sheets seem to be changed every night, so the stains and smell of drool are still there. And most surprisingly, the mattress has metal springs coming out of it, perfect for some therapy. Plus, the AC still feels cool at 16 degrees Celsius. That's all... good luck.

The room is comfortable enough to stay with a partner and the cleanliness is also good.

The room is comfortable and the staff is also friendly, very helpful.

There are lots of mosquitoes in the room... the sheets and pillows are not clean...

The location is very strategic, close to the toll road and many malls.

My suggestion is to immediately renovate that hotel, it's a shame.

Comfortable, but sorry to suggest that the wardrobe section be cleaned again 🙏

dirty and shabby starting from the dirty bed sheets and mattress equipment, stained rooms, stained walls and a broken bathroom and bathroom door

Continue to improve hotel service and cleanliness

In the morning the water was off until check out, so I didn't take a shower. There was no compensation from the hotel.

The room is quite clean, only the AC is not too cold. And why is the roof broken in the bathroom :( but overall it's quite good for that price, there is a bathtub.

Sip cheap quality at economical prices.

The room is very dirty, the mattress, pillows, sheets are very bad & not clean, do not recommend staying here.

Dirty bed. Bathroom not clean, no ammunition. There is.

The room is not well maintained. Many cockroaches and black pillows. Black spots on the walls. Especially for 18+, not suitable for bringing children.

The service is satisfactory.

The bathroom looked unclean. The walls were peeling. The sheets had yellow stains. There was no elevator. No staff helped me carry my big suitcase from downstairs to the lobby upstairs up the stairs.