Dear Valued Guest, Warmest regards, Grand Swiss-Belhotel Darmo, Surabaya Thank you for your review and suggestions. We highly appreciate your feedback. This information will be our focus to improve our comfort and service quality in the future. We are committed to maintaining and continuously improving the quality of our services. We will be honored to welcome you back again with an even better experience. Best regards, Management Grand Swiss-Belhotel Darmo, Surabaya