I stayed here because of a promo from Traveloka, but I didn't expect such a disappointing experience. As soon as I entered the room, the cupboard under the TV fell off and landed on my sister's foot. One of the room's AC units wasn't cooling, and the flush wasn't working. When I reported it, the engineering department didn't show up. In the end, I just left and asked the receptionist to fix it while I was gone. When I returned after 4 hours, the AC unit had just been fixed, and I was already in the room, ready to rest. The flush couldn't be fixed until the end. I hope that, despite the promo, the service and facilities can be improved in the future. My previous stay here was very satisfying, with both the service and facilities.