Grand Dafam Ancol Jakarta

Explore Grand Dafam Ancol Jakarta
8.4
Very Good
From 938 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about Grand Dafam Ancol Jakarta
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Bedroom (56)
Room Space (54)
Bathroom (52)
Ambiance (51)
Staff Friendliness (41)
Hotel Area (39)
Accessibility (34)
Family Friendly (34)
Check-in/out Time (34)
Soundproof (33)
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Traveler Reviews Grand Dafam Ancol Jakarta

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Customer reviews
Hendri
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Good service, nice and comfortable rooms, close toll access, close to city center access
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S***y
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
I stayed here because of a promo from Traveloka, but I didn't expect such a disappointing experience. As soon as I entered the room, the cupboard under the TV fell off and landed on my sister's foot. One of the room's AC units wasn't cooling, and the flush wasn't working. When I reported it, the engineering department didn't show up. In the end, I just left and asked the receptionist to fix it while I was gone. When I returned after 4 hours, the AC unit had just been fixed, and I was already in the room, ready to rest. The flush couldn't be fixed until the end. I hope that, despite the promo, the service and facilities can be improved in the future. My previous stay here was very satisfying, with both the service and facilities.
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Accommodation's Reply
16 Nov 2025
Dear Guest, Thank you for staying at Anjo Grand Dafam Hotel Jakarta and for sharing your valuable feedback. We are very glad that you were satisfied with some aspects of our hotel, however, there were some aspects that did not meet your expectations. We appreciate your feedback, which will be beneficial to the development of our services and products. We will take your feedback into consideration and strive to improve our services even further. We sincerely hope to welcome you back and provide you with an even more satisfying stay experience. For any inquiries, please do not hesitate to contact ***** Thank you. [President]
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Sulaeman
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
It was a really fun holiday at Dafam.. Complete facilities.. Very friendly staff.
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1 people find it helpful
Accommodation's Reply
09 Nov 2025
Dear Mr. Sulaiman, Thank you for choosing to stay at Grand Dafam Hotel Ancol Jakarta and for your positive review. We are very glad that you had a wonderful experience with us. Your kind words are a great encouragement to our team and we will continue to strive to provide you with high quality service. We will continue to strive to maintain our excellent service standards and look forward to welcoming you back and providing you with a pleasant stay. Should you have any further questions, please feel free to contact us by email at info@granddafam-ancol.com. Thank you. [President]
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P***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's an old hotel, but the beds are pretty good. And it's close to food.
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Accommodation's Reply
09 Nov 2025
Dear Guest, Thank you for choosing to stay at Ansor Grand Fam Jakarta and for your wonderful review. We are very glad that you had a wonderful experience. Your kind words are a great encouragement to our team and we will strive to improve our service even more in the future. We will continue to maintain good service standards and sincerely hope to welcome you back and provide you with a pleasant stay. If you have any questions, please feel free to contact us at i***@*********************.com. Thank you. [President]
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Grace A. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room is spacious, although a bit old, but comfortable and clean.
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Accommodation's Reply
09 Nov 2025
Dear Grace, Thank you for choosing to stay at Grand Fam Hotel in Ansor Jakarta and for your wonderful review. We are delighted to hear that you enjoyed your stay. Your kind words are a great encouragement to all our team and we will continue to strive to provide high quality service. We will continue to strive to maintain our high standards of service and look forward to welcoming you back and providing you with a pleasant stay. Should you have any further questions, please feel free to contact us at i***@************************.com. Thank you. [President]
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The room itself is spacious, especially with the price. Every single staff is friendly and fast response. The pool is nice and windy, seems shared with the people that live in next apartment towers. The problem was with the insects, they kept showing in the kitchen even after the anti-insect spray. The staffs immediately moved me to the other room. Then unfortunately, the smaller insects also showed up every now and then in the bathroom.
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Accommodation's Reply
02 Nov 2025
Dear Mr/ Mrs, Thank you for choosing to stay at GRAND DAFAM Ancol Jakarta and for sharing your positive feedback with us. We are delighted to hear that you had a pleasant experience during your time with us. Your kind words are greatly appreciated and serve as motivation for our team to continue delivering exceptional service. We are committed to maintaining the high standards that we are known for and look forward to welcoming you back for another enjoyable stay in the near future. Should you require any further assistance please do not hesitate to contact us at info@granddafam-ancol.com Best regards, [General Manager]
e***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic location to Ancol, the city view is cool at night, and the rooms are clean.
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Accommodation's Reply
30 Oct 2025
Hello, Thank you so much for the great review of your stay at Granda Palm Hotel Anzor Jakarta! We are so glad you had such a wonderful experience. Providing the best service and memorable experiences is our top priority, and we are honored to have exceeded your expectations. Your compliments are a great encouragement to us, and we pass them on to our dedicated team, who will do their utmost to ensure that every guest has a wonderful stay. We look forward to welcoming you back and providing you with even more amazing experiences! Should you require any assistance, please feel free to contact us at in****ol.com. Thank you! [General Manager]
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annis a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Spacious room..nice to stay here, but the food taste could be improved LG
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Accommodation's Reply
30 Oct 2025
Dear Anise, thank you for your great review of our recent stay at Anko Granda Palm Hotel, Jakarta! We are glad you had such a wonderful experience. Providing exceptional service and a memorable experience for our guests is our top priority, and we are truly honored that your review exceeded our expectations. Your compliments are a great encouragement to us, and we will pass them on to our dedicated team, who will do their best to provide the best experience for every guest. We look forward to your next visit and another wonderful stay! If you need any assistance, please contact us at *********l.com. Thank you! [General Manager]
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.3
/10
Reviewed 4 week(s) ago
So bad & slow service, suddenly the electricity went out
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Accommodation's Reply
30 Oct 2025
Dear Guest, Thank you for your valuable feedback. We are sorry that your recent stay at Granda Palm Encore Hotel Jakarta did not meet your expectations. Your feedback is very important to us and helps us understand what areas we can improve. We apologize for the inconvenience you experienced during your stay. We are taking the issues you raised seriously so that we can provide you with an even better experience in the future. We look forward to welcoming you back again and continuing to deliver an even better stay in accordance with our high standards. Should you require any assistance, please do not hesitate to contact us at i*****l.com. Thank you. [General Manager]
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Denni B. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
Lots of cockroaches. A two-night stay ended in just one. The pool is attached to the apartment and is absolutely awful. I regret staying here. It's close to Ancol, but the atmosphere is truly uncomfortable.
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Accommodation's Reply
23 Oct 2025
Dear Mr. Denny, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent visit to Grand Dafam Ancol Jakarta did not meet your expectations. Your feedback is important to us as it helps us identify areas for improvement. We apologize for any shortcomings you encountered during your stay. Please be assured that we are taking the issues you raised seriously to ensure that our guests have an enhanced experience in the future. We look forward to welcoming you back and providing an even better stay experience that reflects the high standards we strive for. Should you require any further assistance, please do not hesitate to contact us at i***@***************.Com. Best regards, [General Manager]
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Nice. Clean. Breakfast was also delicious. Thanks Traveloka for helping with the booking.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for choosing Grand Palm Hotel Jakarta and leaving us your positive feedback. We are very glad that you had a wonderful experience here. Your positive feedback will be a great motivation for our team to continue to provide excellent service in the future. We will do our best to maintain our high service standards and hope that you will enjoy your stay again soon. Should you require any assistance, please do not hesitate to contact us at i***@******************.Com.Com. Thank you. [General Manager]
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D***h
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
We still had to take another vehicle to Ancol. The room was poorly maintained, with the balcony and windows dirty. There was no prior confirmation that my husband and I had twin beds, and noise from outside could still be heard from the room.
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Accommodation's Reply
23 Oct 2025
Dear Valued Guest, Thank you for sharing your valuable review. We are sorry that your recent stay at Grand Palm Ancolay Jakarta did not meet your expectations. Your feedback is very important to us as it helps us understand what areas we can improve. We apologize for any inconvenience you experienced during your stay. We are actively working to address the issues you raised so that we can provide you with an even better experience in the future. We look forward to welcoming you back and continuing to deliver an even better stay in accordance with our high standards. Should you require any further assistance, please feel free to contact us at i***@*********************.com. Thank you. [General Manager]
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aip m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Clean mattress, pillows, comfortable sleep... Clean toilet... Great..
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The staff is friendly, the rooms are clean, spacious, and the facilities are complete.
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1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Sir/Madam, Wow! Thank you for your fantastic review of your recent stay at Grand Dafam Ancol Jakarta! We are so happy to hear that you had such a wonderful experience with us. Providing our guests with exceptional service and a memorable stay is our top priority, and we are delighted that we were able to exceed your expectations. Your kind words mean a lot to us and will be shared with our dedicated team members, who work tirelessly to ensure that every guest has a wonderful stay. We can't wait to welcome you back soon for another amazing experience! If you need further assistance, please feel free to contact us at info@granddafam-ancol.com. Best regards, [General Manager]
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R***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
One of the cleaning services is the best, fast, friendly, and helpful. I forgot his name. Dedi or Doni. I complained because the bathtub water didn't drain and leaked, he immediately called a technician to fix it. I also requested more towels and he was quick. The only thing missing was a room in front of the trash can. The rest was okay. The elevator was broken, but there was no broken sign.
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Accommodation's Reply
09 Oct 2025
Dear Sir/Madam, Wow! Thank you for your fantastic review of your recent stay at Grand Dafam Ancol Jakarta! We are so happy to hear that you had such a wonderful experience with us. Providing our guests with exceptional service and a memorable stay is our top priority, and we are delighted that we were able to exceed your expectations. Your kind words mean a lot to us and will be shared with our dedicated team members, who work tirelessly to ensure that every guest has a wonderful stay. We can't wait to welcome you back soon for another amazing experience! If you need further assistance, please feel free to contact us at i***@****************.Com. Best regards, [General Manager]
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M***M
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
I highly recommend this hotel. But unfortunately, the elevators aren't all working. During peak hours, you'll have to wait in line for a long time. Especially if your room is on the 30th floor, it can take a very long time to get to your room. The hotel staff is friendly, and the hotel is also clean.
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V***y
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
The hotel staff is friendly, the location is quite strategic, the rooms are sufficient for families.
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1 people find it helpful
Ulfa M. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
It was quite a pleasant stay here
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1 people find it helpful
T***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The check-in process is easy, the facilities are also good, but parking is a bit complicated if the front parking lot is really full. The rooms are also okay, nice and comfortable, but the floors are a bit less clean, otherwise it's not bad, it's still really good for a family vacation👍🏻
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2 people find it helpful
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Friendly staff, nice hotel, delicious food, fragrant, clean, close to Ancol
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2 people find it helpful
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