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Overall Ratings & Reviews Nine Hotel

Traveloka (656)

8.5

Very Good

From 656 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about Nine Hotel

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Bedroom (33)

Staff Friendliness (32)

Ambiance (31)

Distance to City Center (25)

Bathroom (24)

Accessibility (18)

Check-in/out Time (18)

Room Space (18)

Wifi (14)

Soundproof (14)

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Traveler Reviews Nine Hotel

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Customer reviews

Santi O.

9.4

/10

Reviewed 1 week(s) ago

Will be the first option when visiting Palembang again. God willing.

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u***r

Staycation

7.0

/10

Reviewed 4 week(s) ago

Horror atmosphere, dim lights and 1 cut off 😭 Hot water won't turn on

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Anita s.

Leisure

10.0

/10

Reviewed 5 week(s) ago

I'm not disappointed, the mattress is clean, soft and big.

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D***i

10.0

/10

Reviewed 7 week(s) ago

Recommendations for the most comfortable hotels in Palembang

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1 people find it helpful

N***a

8.5

/10

Reviewed 8 week(s) ago

The staff is friendly, but the room is too humid and the air conditioning is not cool enough 🙏

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1 people find it helpful

E***s

Business

10.0

/10

Reviewed 8 week(s) ago

friendly staff and clean rooms, the only thing you need to pay attention to is the air conditioning

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Andri

Transit

8.6

/10

Reviewed 9 week(s) ago

The bathroom has stagnant water, but I've checked it again, but I haven't tried it again.

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1 people find it helpful

A***a

Transit

8.2

/10

Reviewed 9 week(s) ago

The check-in process was easy and the staff were friendly.

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1 people find it helpful

Yeni P.

9.7

/10

Reviewed 9 week(s) ago

First time staying and very satisfied

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Octaviani

Staycation

9.1

/10

Reviewed 11 week(s) ago

First time staying at this hotel, the room is cool, clean, small but warm

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I***a

Staycation

5.4

/10

Reviewed 11 week(s) ago

When I checked in, I was given someone else's old room. The room was only tidied up. The sheets, drinks, and soap were not changed.

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1 people find it helpful

Verified Traveler

10.0

/10

Reviewed 11 week(s) ago

The hotel is clean and comfortable. The uniquely designed walls and murals create an aesthetic appeal. The rooms are quite large compared to those in well-known hotels. The affordable rates fit within a company's budget. Hopefully, the cleanliness will be consistent.

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E***a

9.1

/10

Reviewed 14 week(s) ago

So far, I've always been satisfied with my stay here. Easy access everywhere, friendly staff, and affordable prices.

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P***a

6.6

/10

Reviewed 14 week(s) ago

The AC is not cold, the room cannot be locked.

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Y***i

Transit

8.4

/10

Reviewed 14 week(s) ago

Empty soap and tissue not refilled

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1 people find it helpful

Mariam F.

8.5

/10

Reviewed 14 week(s) ago

The staff is very friendly and helpful 👍

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1 people find it helpful

Indrawan S.

10.0

/10

Reviewed 15 week(s) ago

overall very good

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Nendi F. V.

10.0

/10

Reviewed 15 week(s) ago

Comfortable and affordable, next door there is a cafe for hanging out.

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Nada S.

5.8

/10

Reviewed 15 week(s) ago

There are cockroaches in the room, no windows

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I***a

Leisure

9.4

/10

Reviewed 16 week(s) ago

The hotel is actually nice and reasonably priced, but the only drawback is the parking, so most cars end up parked on the street. Otherwise, it's recommended.

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1 people find it helpful

Accommodation's Reply

23 Oct 2025

Nine Hotel Palembang would like to extend our warmest regards to Nine Hotel Palembang. Thank you for taking the time to write a review of Nine Hotel Palembang. We apologize for the inconvenience caused due to limited parking. We sincerely hope that you will return to use our services again, whether for business or leisure with your family. The Management of Nine Hotel Palembang

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