Thank you very much for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay at ARTOTEL Suites Bianti – Yogyakarta, particularly regarding the room assignment and noise issue. We fully understand the importance of a non-smoking environment and deeply regret that we fell short of meeting your expectations on this occasion.
Your valuable feedback has been shared with our management team to ensure proper follow-up and improvement in our service procedures. For your future visits, please kindly inform us directly on whatsapp 0274 566 999, and we will ensure that a non-smoking room is prepared according to your request.
We truly appreciate your understanding and hope to have the opportunity to welcome you back, providing a more comfortable and pleasant experience.
Warm regards,
ARTOTEL Suites Bianti – Yogyakarta