When we arrived around midnight, the electricity went out in our floor, we were only able to go to our room at around 2am and until 2am we were in the lobby with the electricity going on and off. The checkout is at 11:00 am, but we were a few minutes late because we couldn’t sleep properly at night, the main desk call to the room to remind us of the time of the check out. In the morning in the breakfast buffet which is charged 20 euros per person, there was a leak in the ceiling and they had bucket on the floor containing the water. In the end they did not charge the breakfast because I complained about the delay of the entry into the room. We had less than 20 minutes to eat. Overall I think in a hotel of this category should not present this kind of situation. When the power goes of in the rooms the fee should not be charged. It is not a good example of a good service.

Clean friendly hotel Excellent and very wide choice at breakfast

The hotel was outstanding. Service was excellent. Staff were super, particularly Zarika. Transport to San Sebastián was easy and cheap via local buses which stopped around 5 minutes walk from the hotel. The only downside is the WiFi. It’s really poor, so if you need it for business, then make sure you have an alternative means of connecting. I found WiFi coverage in San Sebastián poor.

The room was very comfortable, but I wish the hotel provided bottles of water because the town was a distance away, so it was not very convenient to get to the stores unless you had a car.

Very poor efficious staff apart from the breakfast staff, the reception was very frosty

Everything was good.

The design and staff were faultless. I really enjoyed my stay, thought the food sadly was not the same standard. I would definitely stay here again. Thank you

Lovely clean and modern hotel with secure parking and dog “friendly”. Staff were fabulous and were very helpful. Only eating option if you have a dog is room service (which I did) or leave the dog in your room (which I didn’t) Dogs up to 20kg allowed in hotel.

very nice clean hotel. Really impressed

Excellent hotel, wonderfull

Area was very quiet.

Great accomodation, friendly staff

Nice place, near the hospital. Not much else around, but quiet and lots of parking.

Excellent! Excellent! Hotel Service was great. If you get a chance to have breakfast please take the time to enjoy it. Outstanding and worth it!

Comfortable beds

Great!

The hotel was beautiful! The room was clean, beds were comfortable and the shower was amazing! They have a restaurant on the property. Gorgeous swimming pool that's only open for the summer!

Unique in every thing.

The hotel is one of the best I’ve stayed at. It is spotless, the staff is very friendly. The restaurant downstairs has amazing food and there is parking available onsite so it’s very convenient.

Excellent hotel for San Sebastián. Bus route close to hotel. Room was very comfortable. WiFi was not brilliant. Good value the room. Breakfast expensive.