A disappointing visit. Staff friendliness was varied. Overpriced for level of service.

This hotel is a small treasure in the downtown of Vienna. The convenience of its location, just a few steps away from U2 Station and walking distance a little bit further for U4, is remarkable. The Hotel stuff was excellent and extremely helpful. We had a little bit of a challenge with the A/C , it was too cold during our first night, but they explained to us how to deal with it and then everything was great. The rooms are not too small, considering that you are in an historical location as Vienna as well. I would recommend to get the breakfast, so delicious and the espresso was phenomenal. The walking distance ability to the Public transportation was fantastic. The restaurant “Schöne Perle“,it was recommended to us from the hotel’s stuff, was on 7 min walking distance and the Winer Schnitzel was amazing. The Apple Maps were working great for any of the directions and using the U2 or any of the transportation as well. Everyone at the hotel spoke English so it was so convenient for everything. Thank you for having us. We will be back.

The rooms are very small and dark. The front desk is over run by people checking in with little to no staff to take care of them. Housekeeping will wake you up at 7am. We were there for 6days and 1 of the days hotel staff just pushed the door open and walked in at 7am. Profusely apologized regardless it was incredibly annoying and scary.

Nice hotel, check-in took too long, forgot to clean the room (but cleaned when we called them), didn't have a shampoo in the evening

A fantastic hotel with brilliant staff. Situated on the bank of the Danube Canal and easy walk into the city centre. The rooms were spacious and the beds were comfortable which aided a good nights sleep. The reception staff were very helpful, supportive and always willing to offer advice when asked. The rooftop bar was offered exceptional views over the city however the bar staff could be a little more helpful and efficient. A fantastic stay and I would definitely stay here again.

Good! Peaceful and solid breakfast

everything was great, great service, great location, great food, Rachel the waitress is the best

Conveniently located hotel with nice roof top bar. Within a 5-10 min walk of main shops. Evening food appeared to be restricted during Wed-Sat whilst we were there, which was a pain if you didn't want to leave the hotel, but plenty of restaurants within a very short walk.

It was fine. Room was clean. Location good.

Metro right outside front door. Great location.

We had a junior suite for me, my wife, and my daughter, and the view was magnificent. We liked it very much. Also, the hotel has a metro station right in front of it. In conclusion, it is an excellent choice if you want to spend your vacation in the center of Vienna.

Everything was great

Very good hotel for couples, also convenient access to a main U-Bahn stop right outside the hotel door and Straßenbahn located across the bridge. Housekeeping was very good and on top of refills and cleaning. Unfortunately the check in via Experian was very slow but easily resolved by the hotel. The hotels food and drinks options are on the higher side compared to most of the city. If you want a safe and convenient hotel give this a go

Overall a great experience with this Hotel.

Comfortable room, very nice breakfast, good location, and amazing people. A bit sad about the room service that is closing very early, and the bar that was booked for a private event, but the rest was more than great.

Clean, convenient location, very professional and friendly staff

Was wonderful, the hotel have a train station in front the main entrance, because is not near from the downtown but is only 15 min by train or 5 in taxi, the room was nice and the breakfast was very complete :)

Excellent!

Lovely place, great location and friendly team. Also delicious breakfast ))

Bed/pillows not very comfortable. Breakfast wasn't value for money. Staff were friendly and attentive. Good location for travelling into Vienna centre.