Terraz Tree Hotel

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Overall Ratings & Reviews Terraz Tree Hotel

Traveloka (997)
Other sources (6)
8.8
Very Good
From 997 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.8

Location

8.9

Service and Facilites

8.7

People often mention about Terraz Tree Hotel
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用餐氛圍 (88)
臥室 (86)
工作人員友善度 (84)
浴室 (82)
飯店區域 (82)
可訪問性 (79)
房間空間 (78)
距市中心的距離 (77)
週邊環境 (70)
無線網路 (Wifi) (67)
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Traveler Reviews Terraz Tree Hotel

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Customer reviews
N***o
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
It was a pretty good experience staying at Terraz Tree.
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Accommodation's Reply
07 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
The hotel's location is quite strategic and the staff are friendly. It's highly recommended as a place to stay if you're in Jakarta for a staycation or business trip.
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Accommodation's Reply
07 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Hutbriono H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Please try it, it's great and the hotel staff are friendly.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Management
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
The room does not match the photo, please update it.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. This feedback will be used as a suggestion and assessment to improve our facilities and services in the future. We sincerely hope to serve you again with even better service. Thank you once again for choosing Terraz Tree Hotel as your accommodation and we look forward to welcoming you back again soon. Best regards, Hotel Manager
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Ardi A.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
The price is affordable for the area. The staff is very helpful and friendly, and the service is excellent, from the front desk, the staff on each floor, and even the technicians are very friendly and have proper gestures. Unfortunately, the room paint is starting to fade, and some amenities, like the faucets, are no longer fully functional (I stayed in two rooms, both in the same condition).
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Accommodation's Reply
04 Nov 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
Stayed for a night here. We know the room is not spacious but so does the storage:"). The window is also dirty, the floor is a bit dirty, and the lock key is also a bit strange so we're always wary even though we know it's locked. The soundproofing is really bad, we can hear people loud and clear from the aisle so it makes it uncomfortable. Also, maybe the housekeeping should be told again that if there are guests who have stayed but the guest didn't ask for housekeeping, there's no need to knock. Yesterday I was sleeping, I faintly heard someone knocking and only realized that someone wanted to come in because I heard someone attaching a card key. Automatically panicked😭
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience this may have caused. This feedback will be used as a suggestion and assessment to improve our facilities and services in the future. We sincerely hope to serve you again with even better service. Thank you once again for choosing Terraz Tree Hotel as your accommodation and we look forward to welcoming you back again soon. Best regards, Hotel Manager
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swastika j. s.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
I booked the same day... As soon as I checked in, the room was ready and the AC was already on. Awesome.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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Masadi H.
icon-Leisure
Leisure
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8.8
/10
Reviewed 8 week(s) ago
Overall it's good, but there are aspects that need to be developed further.
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1 people find it helpful
Accommodation's Reply
18 Oct 2025
Thank you for taking the time to share your experience with us. We are pleased that our service met your expectations. We look forward to welcoming you back to Terra Tree Hotel again. Thank you, Hotel Management
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M***M
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 8 week(s) ago
Location is ok, service is ok, food is less varied and not quick to restock when it runs out
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that our service met your expectations. We hope to have the opportunity to welcome you back to Terraz Tree Hotel again. Best regards, Hotel Manager
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R***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 9 week(s) ago
The room was not checked, the AC was not working like in a sauna, not in a hotel, clue 3rd floor corner room
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1 people find it helpful
Accommodation's Reply
07 Oct 2025
Dear Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for any inconvenience you may have experienced. This feedback will serve as feedback and evaluation for us to continue improving our facilities and services. We look forward to serving you again with even better service. Thank you again for choosing Terraz Tree Hotel as your accommodation, and we look forward to welcoming you back soon. Best regards, Hotel Manager.
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very satisfying, friendly service, clean, comfortable, fragrant, neat.
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Accommodation's Reply
02 Oct 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
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m***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The place is comfortable, the staff are friendly, the place is clean, the facilities are complete, the price is affordable for office transit.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
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L***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
Overall okay and moderate experience, nothing special but it gets the things done for a quick business travel in Jakarta City Centre.
1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for any inconvenience you may have experienced. This feedback will serve as feedback and evaluation for us to continue improving our facilities and services. We look forward to serving you again with even better service. Thank you again for choosing Terraz Tree Hotel as your accommodation, and we look forward to welcoming you back soon. Best regards, Hotel Manager.
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d***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
In the bathroom under the bidet there is a small gap between the floor and the wall, and animals like uget uget come out in large numbers, I was surprised when I entered the bathroom in the morning to find lots of animals on the floor.
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for any inconvenience you may have experienced. This feedback will serve as feedback and evaluation for us to continue improving our facilities and services. We look forward to serving you again with even better service. Thank you again for choosing Terraz Tree Hotel as your accommodation, and we look forward to welcoming you back soon. Best regards, Hotel Manager.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff is very friendly, the environment is very clean.
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1 people find it helpful
Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager.
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Aldi P. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel is comfortable and nice with affordable price
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager.
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T***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Good place, the downside is the shower water is not strong enough
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Accommodation's Reply
19 Aug 2025
Dear Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for any inconvenience you may have experienced. This feedback will serve as feedback and evaluation for us to continue improving our facilities and services. We look forward to serving you again with even better service. Thank you again for choosing Terraz Tree Hotel as your accommodation, and we look forward to welcoming you back soon. Best regards, Hotel Manager.
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B***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 17 week(s) ago
Asked for a non-smoking room, but was given a smoking one.
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2 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for taking the time to share your experience with us. Please allow us to apologize for any inconvenience you may have experienced. This feedback will serve as feedback and evaluation for us to continue improving our facilities and services. We look forward to serving you again with even better service. Thank you again for choosing Terraz Tree Hotel as your accommodation, and we look forward to welcoming you back soon. Best regards, Hotel Manager.
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flora p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff is friendly and good. The hotel is also clean.
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Accommodation's Reply
14 Aug 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
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RHEZNANDIA R. R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Mbak Nova staff reception the best
1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our service met your expectations. We hope to have another opportunity to welcome you back to Terraz Tree Hotel. Best regards, Hotel Manager
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Number of reviews per page
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