The aircon is not working . Even after feedback also no changes

The receptionist is hard to call, so I have to go to the lobby to request a tissue or extra towel. Apart from that, not everything is okay.

Location is good. Couldn't find the entrance of the hotel or the concierge. Needed to call the hotel for help. Didn't know they have free parking and ended up paying RM10 for a flat rate on weekends. The room was a bit old. Overall, if there's a room promotion, you can try and stay, otherwise for the price, get a newer hotel. Staffs are a great asset, keep them!

Staff was extremely helpful with our needs and professional in serving guest. Love the atmosphere and ambiance of the whole place. Parking was super safe and convenient. Strategic location. Walking distance to Pavilion, easily avoid traffic jam. Every Friday noon, there will be food market held along the road of E&O entrance.

The room is spacious. Clean, tidy, easy to find food, good location. The best.

Staff was friendly and service was top-notch! Love the cozy apartment, will come back again!

The staff is friendly, the service is satisfactory, highly recommended, to Bukit Bintang walk about 10 minutes.

I had the impression of staying here, the rooms were big, clean and the waiters were very friendly, especially Mr. Muhammad

It was very impressive to stay at E&O, the rooms were spacious, clean and the service was very good.

A big room worth of money, however the bed soft and floor wooden uneven! Dangerous, especially kitchen area. Carpark for hotel guest not visible, the stickers sticked on the floor, front desk did not explain clearly and wasted the time to find about 10 mins, carpark exit not clearly said no left turn! Should have a big signage on the wall at wall out.

Great Kuala Lumpur gateway. Everything is perfect.

I thought I got queen/king bed instead of twin bed.

When we checked in the room, we notice that the bedroom have leakage and the mold was there. This is super unacceptable for the hygiene concern, mold can cause several of bacteria in the room and we request to change another room. Another was dirty and the bedsheet have yellow stains. How horrible?

The room is big, clean and the service is good.

The place is spacious, and the furniture and house equipment are complete. I love staying there, even if only for one night.

The staff was great, location also nice nearby restaurant and convenience store. They upgraded my room to suite. My kids were happy and the room is huge, large, and clean.

Spacious guest rooms, clean bathrooms, can be busy, calm atmosphere, relatively cheap for KL. Will definitely stay again.

We found a cockroach in the bathroom! And a bottle of water that have drank leave in the kitchen cupboards! The aircon is not cold enough in the bedroom! The cupboards look so old. The location is good, just need to walk around 10min to get into pavilion.

Come with a family of 5 people with children too. Book a large room with 2 bedrooms, a very good place. There are complete facilities. The swimming pool is very cool. There is also a well for massage. Service staff is very helpful. The only waste around the school is that there is no food to eat. The food source must walk far from the school, walking distance to Petronas is not very far.

We checked in the hotel at 1130pm. The first room that they gave us, the air conditioning was not working. We tried many ways to turn it on, in the end still not working. We then go to reception to request change a new room for us because it was already 12am and we were so tired at the moment, we haven't shower, we were sweating because the room is very hot as well. But the reception told us to stay in the room and wait until the technician come. I didn't know what they were thinking, the lobby is colder than the room so we insist to wait at the lobby. After 20 minutes, they finally offer us a new room. Luckily the air conditioning works fine. Then this room, 1. Broken roller blind (some roller not working, some almost fell down and hit me) 2. Smelly master bathroom toilet bowl. 3. Master bathtub floor area is dirty (has the stain) 4. Master bathtub leaking (water slowly leak) 5. Master bedroom fewer 13amp plug can be use. 6. Kitchen floor was sticky. Overall view and location is good. We did enjoyed a bit on that stay.