Dear Mr./Ms. S, Sincerely, Platinum Hotel Tunjungan Surabaya. Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at our hotel. Providing comfortable and memorable stays is our top priority. From the cleanliness of your room and the complete amenities to the friendly service from all our staff, we are also pleased to hear that you enjoyed the diverse menu at our restaurant. At Platinum Hotel Tunjungan Surabaya, we strive to offer a wide variety of cuisines, both local and international, so that every guest can find something they like. Such positive feedback is a great inspiration for our culinary team to continue maintaining the quality of taste and menu creativity. We will pass on your compliments to our entire team, especially the housekeeping and restaurant teams, to encourage us to further improve our services and guest experience. We hope your next visit will be even more memorable and that you will enjoy the additional facilities we offer. Thank you again for your trust. We look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya and providing you with an even more special stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your wonderful review. We are delighted and honored to hear that all of our staff were so helpful to you and your family throughout your stay. Friendly, responsive, and attentive service is our core commitment. We believe that a pleasant stay depends not only on comfortable facilities but also on the friendliness and attentiveness of our team in assisting each guest with their needs. We will pass on your gratitude to our entire team to inspire us to strive for the best possible service for all our guests. Knowing that you and your family felt helped is a joy for us. We look forward to welcoming you and your family again in the future for another equally enjoyable or even better stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you so much for your review. We are delighted to hear you enjoyed your Sunday stay with us, especially the car-free activities and the fun and vibrant morning fitness program. Such moments are a true highlight, contributing to a more relaxed, healthy, and pleasant atmosphere in the city for our guests and the surrounding community. Our hotel's central location provides easy access to many exciting activities and a wide variety of delicious food. We are pleased you found finding food easy, as there are numerous restaurants and shops located in front of and around the hotel. This is certainly an advantage for guests who wish to explore local flavors and other culinary options without traveling far. We hope your stay was further enhanced by the combination of comfortable hotel amenities and a vibrant and energetic environment. Thank you for your trust, and we look forward to welcoming you back soon. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Mr. Siddha, Platinum Hotel Tunjungan Surabaya respectfully submits your review of your stay at Platinum Hotel Tunjungan Surabaya. We are delighted to hear that you enjoyed your stay with your husband to celebrate his birthday and were satisfied with the room and amenities, including the bathtub, making it a special time. Your compliments regarding the cleanliness, comfort, and quality of the hotel's food mean a great deal to us. While our menu focuses on local cuisine with limited options, we appreciate your enjoyment. We are also pleased to hear that the hotel's location near Tunjungan Plaza and the nightlife on Tunjungan Street made your stay convenient and enjoyable. The vibrant atmosphere of the surrounding area is one of our strengths. Thank you for choosing Platinum Hotel Tunjungan Surabaya. We hope to welcome you back in the future, especially if you plan to stay with your family. We hope your next visit will be memorable as well. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to write a review about your stay at Platinum Hotel Tunjungan Surabaya. We are delighted and proud to hear that you appreciated the cleanliness of the rooms and the friendliness of our staff. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our services and facilities. Cleanliness is our top priority to ensure the comfort and safety of all guests during their stay. Therefore, we greatly appreciate your recognition of our high standards of room cleanliness. Furthermore, the friendliness and professionalism of our staff are essential to our service, as we believe that a pleasant stay depends not only on our facilities but also on our sincere and friendly service. We hope that your comfort will be the reason you return to Platinum Hotel Tunjungan Surabaya next time, whether for leisure or business. We are always ready to welcome you and provide you with the best service. Thank you again for your review and your trust in us. We look forward to welcoming you back in the future. Sincerely, Bagus Wahyu Handoko Pakka, Front Office Manager

Dear Mr. Dwi, Warm greetings from Platinum Tunjungan Surabaya. Thank you very much for sharing such a wonderful review of your recent stay with us. We are truly delighted to hear that your experience at our hotel was unforgettable and that you felt warmly welcomed from the moment you stepped into our lobby. Your kind words about our team’s smiles and exceptional service mean a great deal to us. We are especially pleased to know that the check-in process was seamless and easy. Providing a smooth and comfortable arrival experience is something we always strive for, as it sets the tone for the rest of our guests’ stay. It is very rewarding to know that our efforts were reflected in your experience. Your feedback is a great source of motivation for our entire team to continue delivering heartfelt service and maintaining high standards in every aspect of our hospitality. We truly appreciate you taking the time to share your positive impressions. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the near future and creating another memorable experience for you. Warm regards, Bagus Wahyu Handoko Asst. Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review 🙏 We are delighted to hear that your stay was enjoyable. The convenient location, spacious rooms, and varied breakfast menu are all provided for the utmost comfort of our guests. This compliment means a great deal to us and will motivate our entire team to continue maintaining and improving the quality of our services and facilities. We hope to welcome you back again in the future. See you next time and we wish you good health. Thank you for choosing us as your accommodation. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Ms. Rara, Warm greetings from Platinum Hotel Tunjunggan, Surabaya. Thank you very much, Ms. Rara, for taking the time and trusting us to share your stay experience with us. We are delighted and grateful to read your positive comments, especially regarding the friendliness of the staff and the cleanliness of the premises. These compliments are a great inspiration to our entire team to continue striving to provide the best service to all our guests. The friendliness of our staff and the cleanliness of the premises are top priorities for us, as we believe that guest comfort begins with a clean environment and friendly, sincere service. We are glad you experienced these things firsthand during your stay. We will share this feedback with our entire team to encourage them to be even more enthusiastic in their duties. We appreciate your wish to return for a future stay; it would certainly be an honor for us to welcome you again on your next visit. By God's will, we will continue to develop and improve the quality of our facilities and services to make your next stay even more efficient and memorable. Thank you again, Ms. Rara. We sincerely hope to welcome you back. We wish you good health and look forward to seeing you again at Platinum Hotel Tunjunggan. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for taking the time to share your positive review of your stay at Platinum Hotel Tunjunggan Surabaya. We are delighted and grateful to hear that you were satisfied with our service. We are proud to hear your compliments on the hospitality of our staff. Friendly, responsive, and attentive service is our core commitment, including checking the comfort of your room before use. Your review is proof that these efforts are truly recognized and appreciated by our guests. Furthermore, we are very pleased to hear that you enjoyed the variety and tastes of our food. Our kitchen team is committed to serving a diverse, delicious, and high-quality menu to provide a satisfying dining experience for all our guests. Reviews like this are a great inspiration for our entire team to continuously maintain and improve the quality of our services and hotel facilities. Thank you for your trust in Platinum Hotel Tunjunggan Surabaya. We hope to welcome you back in the future and provide you with another memorable stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Princess, Sincerely, Platinum Hotel Tunjunggan Surabaya. Thank you so much for taking the time to write a review and share your experience staying at Platinum Hotel Tunjunggan Surabaya. We are delighted to hear that you enjoyed the small gift we provided – the strawberry cake for dessert. We believe that small details like this can create a better impression and a more memorable experience for our guests. We are very pleased that this thoughtful touch contributed to your comfort and satisfaction during your stay. Our team is always committed to providing the best service, not only through our core facilities and services, but also through the small details that make guests feel cared for and appreciated. Your positive review is a great inspiration for our entire team to continuously improve and maintain the quality of service we provide. We hope this positive experience becomes one of the beautiful memories of your stay in Surabaya. Thank you for choosing Platinum Hotel Tunjunggan Surabaya. We look forward to welcoming you back again in the future and providing you with another memorable stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you for your short but meaningful review. We are delighted to hear that your stay aligns with the reviews of our previous guests and that you enjoyed the city lights view, one of the highlights of Platinum Hotel Tunjunggan Surabaya. Guest satisfaction and comfort are always our top priority, and your compliments motivate our entire team to continue striving for the best service and facilities. We hope to welcome you back on your next visit to Surabaya for another equally wonderful, or perhaps even more memorable, stay. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Ms. Anita L.R., Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your detailed and constructive review. We appreciate you taking the time to share your stay experience with us. We are delighted to hear that the quick check-in and check-out, clean room, and varied breakfast menu that changes daily met your needs. We also appreciate your compliments on the friendliness and quick response of the restaurant staff, especially when they promptly replaced a dropped spoon. We are also pleased to know that the hotel's convenient location near the city center and food options was one of the reasons you chose Platinum Hotel Tunjunggan Surabaya, and that you wish to return for future stays. This is something we are very proud of. Regarding your feedback about the room curtains not being able to close completely, we apologize for the inconvenience and concern you experienced. We have taken this feedback seriously and forwarded it to the relevant team for investigation and improvement so that this room will be ready for future guests. Thank you for your kind wishes and encouragement. We are committed to continuously improving our services, facilities, and maintaining a warm welcoming atmosphere for the comfort of all our guests. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Platinum Hotel Tunjunggan Surabaya extends its warmest greetings. Thank you so much for taking the time to write such a wonderful and impressive review. It is a great honor for the Platinum Hotel Tunjunggan Surabaya team to have provided you and your family with a memorable stay. We are delighted to hear that all our staff, especially the reception staff, were friendly and helpful throughout your stay. Your compliments regarding the beautiful view from your room are also a source of pride for us, especially since your wife and children were happy and comfortable. Your family's satisfaction and comfort are our top priority. We will share this positive review with our entire team to inspire us to further improve the quality of our services and facilities, so that we always meet and exceed the expectations of our guests. Thank you for your kind wishes and encouragement. We hope to welcome you and your family back to Platinum Hotel Tunjunggan Surabaya on your next visit and offer you another equally special experience. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Ms. Ritha J, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share your stay review with us. We greatly appreciate your positive review of our hotel and are delighted to hear that overall you found Platinum Hotel a pleasant and comfortable place to stay. However, we regret your dissatisfaction with the quality of the breakfast, despite the variety of options available. This feedback is very valuable to us, as food quality is a crucial part of a memorable stay. We understand that each guest's expectations are different, and we are sorry that our breakfast did not fully meet your expectations. We have forwarded your comments to our Food and Beverage team for evaluation and improvement. Going forward, we are committed to continuously improving the quality of taste, presentation, and consistency of our menu to provide a more satisfying breakfast experience for all our guests. We hope that Ms. Ritha J will give us the opportunity to welcome you back again and provide an even better stay. Thank you for your constructive feedback and for your trust in Platinum Hotel Tunjungan Surabaya. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjunggan Surabaya. Thank you so much for your positive review. We are delighted to hear that you were very satisfied with your stay at Platinum Hotel and appreciated the cleanliness of the hotel and the quality of our food. Your compliments are a great inspiration to our entire team in continuously maintaining and improving our service standards. Cleanliness and food quality are our top priorities, and we are proud to have provided you with a memorable stay. We hope that your comfort will be the reason you choose Platinum Hotel Tunjunggan Surabaya again on your next visit. Thank you once again for your trust and recommendation. We look forward to welcoming you again and are ready to provide you with the best service. Sincerely, Bagus Wahyu Handoko, Assistant Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to know that you were satisfied with our service and that you found the room spacious, clean, and comfortable. Your kind words are greatly appreciated and serve as a strong motivation for our entire team to consistently maintain high standards of service and hospitality. At Platinum Hotel Tunjungan Surabaya, we always strive to create a pleasant and relaxing environment for our guests, whether they are visiting for business or leisure. Knowing that our efforts contributed to a positive and enjoyable stay for you truly makes our day. Cleanliness, comfort, and warm service are among our top priorities, and we are happy that these aspects met your expectations. Your statement, “will be back soon,” is the greatest compliment we could receive. We are very much looking forward to welcoming you back and ensuring that your next stay is even more memorable. Please do not hesitate to reach out to our team should you require any assistance or have special requests on your future visit. Once again, thank you for choosing Platinum Hotel Tunjungan Surabaya. We sincerely appreciate your trust and look forward to serving you again very soon. Warm Regards, Bagus Wahyu Handoko Asst. Front Office Manager

Dear Valued Guest, Warm greetings from Platinum Hotel Tunjungan Surabaya. Thank you for taking the time to share your stay review with us. We are delighted to hear that you enjoyed our varied and delicious breakfast menu. Our culinary team is committed to providing the best possible food with satisfying flavors, ensuring every guest starts their day with energy. We appreciate your positive rating regarding the comfort of your room. For rooms without windows, we understand that the view is a crucial element of the stay experience. We apologize if it did not fully meet your expectations. For your next stay, we recommend trying our Executive Suite. This room type offers more amenities, greater spaciousness, a bathtub for added comfort and relaxation, and direct views of the beautiful and unique Tunjungan Street. Your feedback is extremely important to us and motivates us to continuously improve the quality of our service. We look forward to welcoming you back to Platinum Hotel Tunjungan Surabaya again and providing you with an even better stay in the future. Thank you and see you soon. Sincerely, Bagus Wahyu Handoko, Pen. Front Office Manager