More secured and good customer service

Functional

Excellent large apartment

Receptionist at night is terrible and also not helpful. Their attention is more on their computer. I also have to find out where I can throw my rubbish.

This hotel is conveniently located next to Metro station. Restaurants and cafes with delicious food around the area within walking distance. Staff welcomed us with a smile and were kind, friendly and very accommodating.

Great staff!

Absolutely nothing to complain about! Good personal and skilled staff in the reception. Very helpful also when the family came apart in London and two of them returned without "Key-card".

It was a nice place to stay for a week. We did spend a bit of time on trains, but locals were nice and shopping was close.

The one bed apartment I had was nice. The biggest problem was a bright green light right above the bed, and when I say bright - literally lit the entire room with this green light. When I complained about it (given the price of the room) I was told "everyone complains about this, but it's a safety light". If everyone is complaining about it, you should put this in the room description "bring your own eye sleepwear, otherwise you will be kept awake every night". It's just not good enough. The room was also meant to be cleaned on day 7 - they made the bed and changed the towels. No cleaning done or dishwasher emptied. Otherwise, it's close to transport, restaurants and shops.

Accessibility

Had to change rooms due to certain

It was just far from everything. We had to take long train rides everywhere and the taxi ride from Heathrow was $200. The facility was great, really nice actually, but the cost of transport to and from made it less worth the discounted price.

I stayed for 2 weeks for a business trip and I found very suspicious traces in the room, on the floor, of a reddish dried tint. Best case some food sauce, worst case dried blood. Anyway, I asked for a room change. The second room had leftover milk in the fridge. I don’t need to explain what may happen with leftover milk, assuming that the white liquid was indeed milk, since this may be a biohazard. Indeed salmonella can develop rapidly. Otherwise the rooms are quite spacious.

I had a few small issues my first night. All of the staff were very friendly and responsive. They took care of all of my concerns promptly.

Absolutely amazing stay, the staff members were welcoming and polite.

It was lovely great stay

I use this location whenever I am staying in the London area.It has now become my home away from home.Always great service.Helpful and pleasant staff and everything you could possibly need in the apartment.

Convenient, the room is big with nice staff

I Have stayed at this location several times now and always have a pleasant experience.I am glad to say that the customer service is back up to the standard it was at when I first stayed there(after a decline the last time I stayed).All staff that I encountered were polite friendly and attentive.whilst there an issue happen that was related to a disability that I have and I am glad to say that it was delt with promptly, professionally and with understanding by all members of staff involved..I highly recommend this property to everybody.

Sutton. A wee bit run down but great transport links