5.0
Fair
From 165 reviews
Cleanliness

5.0

Room Comfort

5.2

Service and Facilites

5.8

Traveler Reviews Phoenix Hotel

Number of reviews per page
20
40
Top reviews
Duy
icon-Family
Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

stayed 2 nights, elevator not working, had to climb stairs to 4th floor!!
Lorina
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

everything
Damien
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Please move refrigerator and place some where else in room
Bobby
icon-Business
Business
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This was an awful experience! I had to be in NYC for work and I did not sleep a wink in this hotel. Literally people partying all night and the front desk staff were rude. It takes a lot for me to give a poor review but this place is a nightmare. I think I deserve a refund to be honest.
shayla
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Parking is first come first serve, we lucked out! Very low key hotel, not always a staff at front desk. Did the job for the night. The pull out beds are twin size which threw us off. Only one elevator for the facility. But the subway was a short walk away.
Lorina
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

live this place
Lorina
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

i love this place
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

There were a lot of restaurants not far and ubers were available and thez had internet but the beds were just right
Anita
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

N/A
Anita
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

It’s safe and people friendly
Anita
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I always stay here.
Anita
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Love my stay
mario
icon-Business
Business
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

First day ok and nice 2nd , 3rd , etc, every time I come from work I have to go the lobby to get clean towels and clean sheets, today I get form work 5:00 and couldn’t take a shower because still don’t have a clean towells.
Brian
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We needed a place to stay after our flight was cancelled. What a nice surprise. It was easy to get to from the subway (36th street yellow train). It was near a diner and several places to get supplies. We did our laundry at the big place within sight of the hotel. I would stay here again when we visit Brooklyn again. Thanks to the front desk staff for being helpful!
Read More
Anita
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It was under construction at the time of my stay we had no television due to poor internet connection.
James
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This property came across as skimpy - very few amenities, which was unfortunate for the price. It was also very noisy. I was constantly hearing other patrons at all hours, and the cleaning staff were extremely loud in the morning even hours before checkout time - having loud conversations in the hall, etc.
Emmanita
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I like this hotel alot. It was quiet and convenient for my stay.
Lude
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Front desk area not furnished and dirty no closet in the room
Diana
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good
Diana
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good
Number of reviews per page
20
40