We were told to ring half hour before so someone can meet us to let us in. I rang half hiur before to let them know. We got to the apartment at 7pm and no one was there. So i rang and said someone is on there way. 20minutes later i rang again and said someone shouls be there any minute. 15minutes past and still no one. Rang the third time and they said the same thing. I did make it clear i had 4 young kids and my wife standing outside all this time. After the 3rd phone call we were waiting another 10minutes before anyone arrived. Thats 45minutes we were waiting outside in the cold with 4 young children. The apartment was nice but to be honest being stuck outside for that long really ruined our experience here.