Such a beautiful and well maintained property. The spa and hot spring pools were exceptional. The restaurants at the hotel were excellent as well.

Stunning property. We enjoyed the private onsen experience, the rooms were modern and beautiful appointed. We dined at Toki and had an unbelievable meal. Everything was exceptional.

Excellent service. Our children got sick during the trip and the concierge found a doctor for us late evening. Concierge explained everything to the doctor before we got there so we were able to get treated even though our Japanese was limited.

Best experience I’ve had at a hotel.

Stunning hotel mixes Japanese traditional aesthetics with modern western appeal. Immaculate room, fantastic staff, wonderful restaurant. Surprisingly close to the subway and Nijō Castle. The bathroom, shower and spa facilities were all top notch.

One of the best hotels I have ever stayed in, in all areas including room cleanliness and organization, customer service (amazing), a quiet room, relaxed atmosphere, excellent breakfast (Japanese or American, served at the table, plus an extensive buffet, all items fresh and delicious. Location is amazing, 5m walk to a metro station and right across the street from Nijojo castle which was one of the best things we have seen in Japan.

Amazing property spa and service

Excellent and exceptional; clean and very efficient staff. The very best we’ve ever stayed.

Beautiful property and great service. Would stay again.

One more restaurant in hotel would be helpful. Breakfast in Italian restaurant too crowded

Tranquil and relaxing facilities, very friendly staff

Beautiful property with world-class service.

Loved everything, this was an absolute blissed out stay. The room, service and thermal baths were delightful. Cocktails and the tea ceremony were amazing.

Zen atmosphere. Very nice rooms and excellent service. Beautiful spa and mineral pools Loved this hotel

Excellent

Liked Everything Nice enviroment Just takes too long to get room fixed everyday

Nothing short of an elevated experience. Truly amazing property and wonderful staff. The attention to detail is outstanding. So comfortable and serene, we were only sorry to leave :)

Great Asian luxury.

Beautiful property and the ohnsen was the best part

This was our favorite stay during our 2 week Japan vacation. The hotel is impeccably designed with attention to detail around every corner. The service is amazing with genuine Japanese hospitality We can’t wait to return to the Mitsui!