Just arrived and try doing my check in hotel over booked !! Bed with foot broken , bathroom no clean , Bedroom floor not clean … I ask for new place they say no rooms available … I call Expedia and Expedia try contacting front desk nobody answers the phone …

the hotel is well located

We have stayed here before and liked it . We think it’s a cool hotel with its slide in the lobby and window in the shower. But this we noticed the wear and tear of the building taking place. It needs to be painted and carpets were stained.

Great hotel but the rooms are not soundproof. Next time I’ll stay at another.

I love this place; I have booked this hotel many times. The only thing is that they need to upgrade the bathroom shower. Every time after I showered, there was water all over the bathroom. It needs to be fixed.

Perfect hotel

Overall, my stay was great. Good breakfast and relaxing. The only complaint is the shower area had mold that was not possible to be cleaned around the edged where the glass meets the floor.

Reception area was very unhelpful. No one spoke English. I have stayed at other Novotel in other non English speaking countries— not a problem. Here in Belo was a problem. Not enough towels and towels were not very good. Hotel needs to replace them with new ones. Breakfast was good. NOT STAYING AT THIS NOVOTEL AGAIN.

Nice room very clean.Reception personel super nice.Good breakfast.Dinner was good too

Great customer service

We enjoyed the hotels convenient location where a lot was reachable with a good walk. The hotel had great food and services. But we really enjoyed the hotels uniqueness the most. From the slide in the lobby to the glass wall in the shower, we will definitely stay again.

Great Place to Stay!

Lovely place !!!

.

everything was amazing during my stay. My only feedback would be to upgrade the fitness/spa. It’s not at the standard of the rest of the hotel.

Amazing staff, location outstanding.

.

.

Tudo perfeito! Café da manhã ótimo, quarto espaçoso, funcionário simpaticos. Recomendo e quero voltar :)

Great location, room, restaurant, breakfast. Rooms have thin walls that should be better soundproofed.