Nice place, helpful staff. Just in a scary area of Tacoma.

Im on the fence about this place.. the staff were mostly nice and the sense of community was strong. But I the cleaning of my room was horrible. The first day I could tell the floors were not swept or mopped. Had a greasy feel to it as if there was animal urine from the people before me. There was hair and crumbs all over the floor. I had to request someone to re clean the floor. Even after they did it was still poorly swept and mopped. I witnessed no water being using to mop. Just a spray bottle with a purple substance in it. I had to clean the floor myself to feel satisfied. The bed surprisingly had no hair.. under the kitchen sink were multiple beer cans. some spilt. I didnt bother calling the front desk because their line kept sending me to voice mail. I stayed here for 13 days, and each call i mare during that time was sent to voice mail. The smell.. my room smelled really bad upon entering each time.. mold maybe? It was embarrassing having guests come by. Each time I entered I had to warn them about the weird smell. Lastly, pests. I woke up in the middle of the night to use the restroom. I’m finishing up my business and all of a sudden, a roach scurries across the floor into the door frame. All in all the cleanliness was absolute trash, Nasty, repulsive but the neighbors were really nice and helpful. Always held the door open for me and my four children. P.s. they need better cleaning supplies. The broom I borrowed snapped after 1 minute of use. the mop is a rag.

people at front desk are very slow answering the phone between 8:30am through 9:30am

Places is really clean and quiet

Mean staff. Locked out of my room check out morning. Office doesn’t open till 9AM!! Wow. Lady through a fit because she had let me back into room to grab my bag and phone so I could leave the property.

Staff is rude especially the lady with purple hair. Our floor and toilet were dirty and when we told her about it, she was rude. We had to remind them the next day and then they only cleaned some of the floor and not the toilet. Every time we came back to the hotel, always a group of people smoking right in front of the hotel. We will not be using Choice hotels in the future and going to be hard to return back to use CheapTickets too

We stayed here because we were Pcsing to the area and we asked the front desk if we departed early we would get a refund for the days we no longer needed because they can sell our room type quick. I never got the refund and when I called they said they do not do refunds! All the staff were outside smoking joints right by the sigb that says no smoking within 100ft of the building and they all lived at the hotel and the night crew worked in their pajamas! Super unprofessional! They do not do linen exchanges but they will charge you for it! Also they charged us the pet fee for our medical alert dogs we had with us after stating they didn’t require a pet fee we were charged $5.00/day for a 16 day stay! Also their housekeeper walked into our room without knocking which scared my 2 year old! Would not recommend.

The front desk staff speaks to customers very disrespectfully and is extremely dismissive. Will not be returning

This place needs to be advertised as an extended stay hotel. There are people living here and no one follows the quiet hours.

Not a bad location other than not the greatest part of the neighborhood, but the Hotel steps in cleanliness in the bed is pretty comfortable makes up for everything so yes, I would actually say 4 1/2 star Very secure inside

Bathroom constantly smelled of cigarette smoke. Nothing was ever done about it. Staff tried cleaning out my room a whole day before I was scheduled to leave. Was forced to pay for the last day I had already paid for in my reservation. Key card kept malfunctioning. Area around was not the safest. I would not recommend anyone to stay there.

Este hotel es lo peor ni siquiera pude hacer el regitro porque la oficina estaba cerrada

Terrible check-in time the lady didn't know how to run the computer. No coffee pot in the room The TV wouldn't work and they couldn't fix it. That room should not have been rented. They didn't do anything for us about it. The rating for Expedia should be way lower than what it is

Hated it

Convenient location

They wouldnt let me check in.

Slept good Felt safe

Room was dirty. For example; hairs in bed, no pillow cases on a couple pillows, no towels in room, dirty refrigerator and freezer had huge red spill in it. The smell of the room had a food odor and hallways smelt of cigarette smoke. I checked in late and the staff member was clearly sleeping and was irritated that I was there. Not worth the money spent.

Everything Average

noisy and room was not very clean