MaxOneHotels.com @ Kota Harapan Indah Bekasi

Explore MaxOneHotels.com @ Kota Harapan Indah Bekasi
8.9
Very Good
From 699 reviews
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Cleanliness

8.9

Room Comfort

9.0

Meal

8.9

Location

9.0

Service and Facilites

8.9

People often mention about MaxOneHotels.com @ Kota Harapan Indah Bekasi
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Staff Friendliness (68)
Ambiance (66)
Bedroom (64)
Bathroom (53)
Hotel Area (53)
Accessibility (52)
Room Space (52)
Family Friendly (51)
Check-in/out Time (46)
Surroundings (43)
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Traveler Reviews MaxOneHotels.com @ Kota Harapan Indah Bekasi

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Customer reviews
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The rooms are comfortable, the neighborhood isn't too busy, but shopping is still within reach. The service is friendly, and this hotel will become one of my favorites 😄
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Accommodation's Reply
23 Nov 2025
Dear Our Valued Guest, Max wishes you a bright and happy day! Thanks for your 5-star review! We sincerely appreciate your feedback as well as you enjoying your stay with us. We aim to provide a comfortable experience for all our guests, and your insights help us achieve this goal. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The staff are friendly, the room is clean and spacious, and the prices are affordable for the facilities.
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Accommodation's Reply
18 Nov 2025
Dear Our Valued Guest, Max wishes you a bright and happy day! Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah Bekasi. We are delighted to hear that you enjoyed your staycation. We take great pride in maintaining comfortable and clean room, it is gratifying to know that these aspects contributed positively to your experience. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager.
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Barry G. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice and clean Inside the area
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Accommodation's Reply
11 Nov 2025
Dear Barry G. S. Max wishes you a bright and happy day! Thank you for your recommendation about your comfort stay & sharing detailed feedback regarding your recent stay. We appreciate your kind words about our clean facility. Your insights are invaluable as we strive to enhance our services and accommodations. Thank you once again for your constructive feedback we hope to welcome you back soon! Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
s***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly and fast response service. Clean rooms and surroundings.
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Accommodation's Reply
11 Nov 2025
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for your recommendation & sharing detailed feedback regarding your recent stay. We are delighted to hear that you enjoyed your stay and we appreciate your kind words about the cleanliness, responsive & friendly staff . Your insights are invaluable as we strive to enhance our services and accommodations. Thank you once again for your constructive feedback we hope to welcome you back soon! Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The smoking room facilities are okay, but the floor is a bit dirty and the bathroom drain is a bit sluggish. Breakfast needs improvement, as the small restaurant space isn't able to accommodate a large number of guests at the same time. The menu is decent, but the controls could be improved. And one more important thing: the guest parking area needs to be re-considered.
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Accommodation's Reply
11 Nov 2025
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for your recommendation about our smoking room & sharing detailed feedback regarding your recent stay. We appreciate your constructive remarks regarding the condition of the rooms. Your observations about the bedroom floor, bathroom drainage & space of breakfast have been duly noted by the related section manager , and we will certainly look into this matter to enhance our guests' overall experience. Your feedback is invaluable as we strive to maintain high standards and improve our services. Should you have any further suggestions or require assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Hotel staff are friendly and helpful, rooms are okay and clean
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Accommodation's Reply
11 Nov 2025
Dear Sir/Madam Max wishes you a bright and happy day! Thank you for your recommendation & sharing detailed feedback regarding your recent stay. We are delighted to hear that you enjoyed your stay and we appreciate your kind words about the cleanliness, helpful & friendly staff . Your insights are invaluable as we strive to enhance our services and accommodations. Thank you once again for your constructive feedback we hope to welcome you back soon! Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
F***y
icon-origin-TRAVELOKA
6.9
/10
Reviewed 4 week(s) ago
The only thing we found lacking were the stained sheets and blanket and the bathroom light that was out. 1. So it was dim. The rest was ok.
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Accommodation's Reply
11 Nov 2025
Dear Sir/Madam , Max wishes you a bright and happy day! Thank you for sharing your thoughtful feedback regarding your recent experience at our facility. We appreciate your constructive remarks regarding the condition of the rooms. Your observations about the bedcover and illumination room have been duly noted, and we will certainly look into this matter to enhance our guests' overall experience. Your feedback is invaluable as we strive to maintain high standards and improve our services. Should you have any further suggestions or require assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back for another enjoyable stay. Stay Bright & Cheerful, Tri Kurniawan Front Office Manager
F***x
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Stay in room 509. The service is okay, the staff is friendly, pay attention to the cleanliness of the bathroom is a bit less well maintained less clean, swing door locknya gone, but the air conditioning josss. Team FO and Security is jossss.
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Accommodation's Reply
16 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our hospitality service. We truly apologize for any inconvenience you experienced while visiting, particularly the unclean restroom and the broken swing door lock's. We have been talking to our housekeeping manager and engineering manager about this issue. We appreciate your feedback because it helps us to make our services better. We genuinely hope you will consider coming back so we can provide you with a more smooth experience. Thank you once again for your insights. Warmest regards, Tri Kurniawan Front Office Manager.
R***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The WiFi signal on the 6th floor is unstable :(
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Accommodation's Reply
16 Oct 2025
Dear Our Valued Guest, We appreciate you taking the time to talk about your MaxOne Kota Harapan Indah experience. We deeply regret any issues that you experienced while visiting, especially with your slow internet connection. We have already discussed it with the IT staff in order to assess it going forward. We value your comments since it allows us to improve our services. In order to give you a more seamless experience, we sincerely hope you are considering about coming back again. Thank you once again for your insights. Warmest Regards, Tri Kurniawan Front Office Manager
M***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Clean and comfortable. The service is friendly. Most importantly, it's close to the city center and other amenities.
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Accommodation's Reply
15 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah Bekasi. We are delighted to hear that you enjoyed your staycation . We take great pride in maintaining comfortable clean room, It is gratifying to know that these aspects contributed positively to your experience. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Warmest regards, Tri Kurniawan Front Office Manager.
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly service, nice hotel
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Accommodation's Reply
15 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah Bekasi. We are delighted to hear that you enjoyed your staycation . We take great pride in maintaining comfortable clean room, It is gratifying to know that these aspects contributed positively to your experience. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Warmest regards, Tri Kurniawan Front Office Manager.
A***o
icon-origin-TRAVELOKA
8.7
/10
Reviewed 7 week(s) ago
The atmosphere is comfortable and pleasant. The rooms are clean and the food is delicious. Close to the city center.
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2 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Our Valued Guest , Warmest Greeting from Maxone Kota Harapan Indah Bekasi Thank you for your recommendation & sharing detailed feedback regarding your recent stay. We are delighted to hear that you enjoyed the diverse and delicious breakfast offerings, and we appreciate your kind words about the cleanliness & proper function of the room. Your insights are invaluable as we strive to enhance our services and accommodations. Thank you once again for your constructive feedback we hope to welcome you back soon! Warm regards, Tri Kurniawan Front Office Manager
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Yogi S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel has a comfortable atmosphere and friendly service. The rooms are clean.
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3 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Yogi S , Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah Bekasi. We are delighted to hear that you enjoyed your staycation . We take great pride in maintaining comfortable clean room, It is gratifying to know that these aspects contributed positively to your experience. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Warmest regards, Tri Kurniawan Front Office Manager.
ENDRO A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Very good hotel, near from everywhere only 10 minutes walk to city center
2 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear Endro A , Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah Bekasi. We are delighted to hear that you enjoyed your staycation . We take great pride in maintaining comfortable clean room, It is gratifying to know that these aspects contributed positively to your experience. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Warmest regards, Tri Kurniawan Front Office Manager.
rahmawaty
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
It was a pleasant experience staying here.
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Accommodation's Reply
15 Oct 2025
Dear Rahmawaty , Thank you for taking the time to share your wonderful feedback regarding your recent stay at MaxOne Kota Harapan Indah Bekasi. We are delighted to hear that you enjoyed your staycation . We take great pride in maintaining comfortable clean room, It is gratifying to know that these aspects contributed positively to your experience. Your kind words serve as motivation for our team to continue delivering exceptional service and memorable stays for all our guests. We truly appreciate your support and hope to welcome you back soon for another delightful visit. Warmest regards, Tri Kurniawan Front Office Manager.
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The place is comfortable, the air conditioning is cool, the rooms are clean and smell good, and so is the toilet. The staff is also very friendly.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our hospitality service. Thank you once again for your best review scored. We hope to welcome you back soon, where we will strive to make your next visit even more enjoyable. Warm regards, Tri Kurniawan Front Office Manager
agnes n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I took a family suite on the 41st floor. The view was great. The room had two bedrooms, one with a king bed and one with a twin bed. There was also a small kitchen, dining table, and a large refrigerator. Highly recommended for large families. The food was delicious, and the staff were friendly and always smiling.
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1 people find it helpful
K***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall it’s great. The place is near the city.
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Accommodation's Reply
16 Oct 2025
Dear Our Valued Guest, Thanks for your full scored review! We sincerely appreciate your feedback. We look forward to welcoming you back soon. Warmest regards, Tri Kurniawan Front Office Manager
penny A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The service and atmosphere are very good and strategic, comfortable.
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Accommodation's Reply
16 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our hospitality service. Thank you once again for your best review scored. We hope to welcome you back soon, where we will strive to make your next visit even more enjoyable. Warm regards, Tri Kurniawan Front Office Manager
D***L
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Stayed for a training event. The staff was friendly and the service was good, very helpful. Overall, it's good, thanks.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our hospitality service. Thank you once again for your best review scored. We hope to welcome you back soon, where we will strive to make your next visit even more enjoyable. Warm regards, Tri Kurniawan Front Office Manager
Number of reviews per page
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