Super clean and very friendly staff

Wonderful stay, lovely view of Mount Fuji. Went above and beyond to help with it hire car issue, lovely friendly helpful people. Thank you

Great stay, the staff were really helpful. Offered pick-up and rides to nearby Togendai station. Relaxing location. Onsen with a view of Mt. Fuji. We lost an earring, but the staff found it after we left and offered to send it to out next stay. We are thankful!

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Driver was prompt and gave us local recommendations

Wonderful place to visit.

A bit isolated, but they were wonderful about taking us to the station. Only two restaurants open at night. But excellent location for Lake Ashi and the Hakone Ropeway. Just need good knees to climb the long stairs up, but the view of Mount Fuji from the front porch was worth it!

Lovely onsen and great views over the lake. Staff were friendly and helpful staff. Not many dinner options nearby.

Me and my group of 3 had a great one night stay. Would highly recommend!

The property is very safe and quiet. We can see Mount Fuji from the balcony. There are some very good traditional Japanese restaurants around this area, we tried several of them, we experienced the Japanese culture and delicious food at the same time. The hotel’s hot spring is very good, especially the outdoor one, I lied in the spring water, was around by the trees, bamboo fences, birds singing, spring steamers and fogs. It’s very relaxing and enjoyable. The manager arranged hotels , he drove us to restaurants, harbour and offered and picked us up when we needed. We had very special 4 days 3 nights there. We strongly recommended this hotel and will definitely come back with our family and friends. We appreciated all the help they provided.

It's a beautiful hotel with a really nice onsen

Jin was very helpful and went out of his way to keep us comfortable.

Great view of mountain Fuji from my unit but only setback is the location. We are fortunate to hire a car otherwise will be difficult to get around

Japanese style of everything.

Very nice staff and a beautiful area, you can even see this hotel from the gondola.

夕食が欲しいと思います。

We enjoyed our stay at this Location. The staff is super friendly and helpful. It‘s not a busy area, but they offer a pickup from Bus stops and bring you to a Restaurant in the evening if You Like to.

部屋と露天風呂からの景色は非常に良かったです。

除湿機のタンクは満杯でランプが付いた状態になっていた。 スタッフは中国人？みたいな片言のスタッフのみ。 休憩時間なのかお客さんのフリースペースでスタッフが喫煙する姿を見てしまい、気まづかった。 安さと立地は良かったが細かな配慮は欠けていた感じがする。

La vue sur le Fuji est exceptionnelle mais l'appartement ne sentait pas très bon et mériterait une petite rénovation