Dear Ms. Ifdah, Thank you for choosing Edsamara Hotel Semarang. We are very pleased with your rating and review. We apologize for the inconvenience. Regarding the towels, doormats, and slippers, we will re-evaluate this to prevent future incidents. We hope to improve our service in the future. We look forward to welcoming you back to Edsamara. Kindly regards, Nurfatoni. Edsamara Hotel