Perfect spa and massage

The rooms were small, lamp was not working, hair dryer socket was broken. It was never fixed despite us telling the receptionist. Food was not fresh and there was not enough. People were drinking sisha during children’s entertainment.

Unfortunately, the experience did not match our expectations based on the pictures and promotional video. The rooms looked quite different in person—clearly not up to 5-star standards. Housekeeping was inconsistent; while some rooms received daily sheet changes, thorough cleaning, and fridge refills, others had to request these services despite displaying the “clean room” sign. Cleanliness was also an issue—plates and coffee mugs were dirty on several occasions. The food was repetitive and lacked variety. Desserts were almost always the same, and surprisingly, there were no authentic Turkish desserts like baklava, which we were looking forward to. The music at the beach and pool was the same every day, which quickly became monotonous. In the evenings, loud music continued until 11:30 PM, making it difficult to sleep if your room was near the balcony area. WiFi connectivity was poor throughout the hotel and beach—especially near or beyond the grill area where there was barely any signal. Staff in the brunch area were not particularly friendly, especially the woman at the potato station, who was noticeably rude. Overall, this was not a great experience. The service, facilities, and food did not reflect the quality promised or expected of a 5-star hotel. We were hoping for much more based on the photos and descriptions online, but unfortunately, it fell far short.

The photos and the real hotel environment are not matching !!!

The hotel wasnt ready for the season

The hallway was clean, and the scent wasn’t too strong or artificial.

Das WLAN funktionierte problemlos und ohne Anmeldung.

Even the little soap bars were nice. Not cheap quality like some other places.

Das Hotel hat meine Erwartungen in Sachen Sauberkeit und Service übertroffen

Die Bettwäsche war frisch und roch angenehm – darauf achte ich besonders.

Das Housekeeping-Team war freundlich und arbeitete effizient, Die Mitarbeiter waren stets höflich und hilfsbereit, was meinen Aufenthalt angenehmer machte

Das Empfangsteam war herzlich und effizient, sodass der Check-in reibungslos verlief

Alles war blitzsauber, und das Reinigungspersonal war äußerst gründlich

Das Personal war sehr aufmerksam und hat uns von Anfang an willkommen geheißen

The staff made sure everything was perfect and took care of even the smallest details

The hotel staff went above and beyond to ensure our comfort

The fresh scent of cleanliness in the hallways and rooms was a delightful touch

Das Empfangspersonal begrüßte uns herzlich und machte den Check-in angenehm

The cleaning staff worked efficiently without disturbing the guests

El personal fue muy amable y siempre estuvo dispuesto a ayudar