Mercy Emerald Hotel Danang

Explore Mercy Emerald Hotel Danang
8.8
Very Good
From 31 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.7

Meal

8.6

Location

9.4

Service and Facilites

8.5

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Traveler Reviews Mercy Emerald Hotel Danang

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40
Customer reviews
L***e
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10.0
/10
Reviewed 9 week(s) ago
It is good to live here. Recommended
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B***i
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Staycation
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9.7
/10
Reviewed 9 week(s) ago
Great hotel! Clean rooms, smart design, modern facilities, and very thoughtful cleaning every day. Friendly staff are always welcoming, enthusiastic support from check-in to check-out. Convenient location, close to the center and easy to move to attractions. I did not use breakfast because I did not have time, but my friends were also very satisfied. Another great point is the laundry service. I stayed for a few days and did laundry continuously. I found the laundry service very fast. Not only that, they also soaked my clothes very fragrant, which is what I like most. I am completely satisfied and will definitely come back next time. It is worth the experience!
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N***o
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Staycation
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8.8
/10
Reviewed 13 week(s) ago
The room is spacious but a bit old. I booked 2 suites but 1 room had no view. Enthusiastic staff, basic breakfast buffet
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n***n
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Staycation
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7.0
/10
Reviewed 16 week(s) ago
Except for the good location, the hotel is not value for money The room is rather small The carpet at the corridor is smelly The staff forget cleaning up the room although I kept reminding, not filling up water and coffee, not providing adequate set of towers and facilities as booked.
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Tan T. N.
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Staycation
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10.0
/10
Reviewed 20 week(s) ago
Excellent. Friendly and polite staff.
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1 people find it helpful
V***ũ
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5.9
/10
Reviewed 27 week(s) ago
No parking. Private cars are shuttled back and forth. Some receptionists have very poor attitudes. I told them to clean the room after going out at almost 2pm and it still wasn't cleaned. Overall, the experience here is very bad.
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3 people find it helpful
Nguyenvanno
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Staycation
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10.0
/10
Reviewed 31 week(s) ago
friendly and enthusiastic staff
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Lng T. H.
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Staycation
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8.5
/10
Reviewed 41 week(s) ago
The room is clean, located in the center, the staff and the security guard are very enthusiastic. However, I encountered a day when the toilet and the shower had no water. The hotel needs to check everything carefully before guests use it to avoid any unpleasant experiences.
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2 people find it helpful
Phan T. S.
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8.5
/10
Reviewed 42 week(s) ago
Great location hotel. Staff Brian OK
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D***i
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Leisure
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10.0
/10
Reviewed 46 week(s) ago
The vacation was wonderful when choosing the right hotel I stayed at. The hotel is new, clean, with many amenities around such as restaurants, cafes, etc. The hotel staff are very attentive, especially the receptionist named Brian. The restaurant staff are very dedicated when they know my family is religious and cannot eat meat, so they made more vegetarian dishes for us. Hopefully if we have the opportunity to visit Da Nang, we will come back here. Thank you.
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1 people find it helpful
Lam T. N. H.
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8.5
/10
Reviewed 59 week(s) ago
Clean hotel, attentive service. BRIAN is very enthusiastic and friendly.
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1 people find it helpful
Luong N. T. T.
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Business
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10.0
/10
Reviewed 59 week(s) ago
Everything is very good. Clean, friendly. Brian is cute and enthusiastic. Will come back next time when coming to Da Nang.
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1 people find it helpful
n***n
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Leisure
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7.2
/10
Reviewed 65 week(s) ago
Demanding to charge customers an additional 400k without being allowed to eat the breakfast buffet. The staff's attitude was unpleasant and picky.
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HUU H. T.
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Staycation
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5.9
/10
Reviewed 71 week(s) ago
This hotel is not 100% new. It seems to be re-transferred and rebranded. rickety entrance door. The hallway has an unpleasant smell. Room is cramped and old. The breakfast buffet has few dishes. When the water runs out, it won't be refilled even though there are a large number of guests. The staff knew they were running out of water but didn't refill it. Just add ice cubes.. there are few dishes without adding water, which makes people feel strange
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4 people find it helpful
HUU H. T.
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Staycation
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6.2
/10
Reviewed 71 week(s) ago
This hotel is not 100% new. It seems to be re-transferred and rebranded. rickety entrance door. The hallway has an unpleasant smell. Room is cramped and old. The breakfast buffet has few dishes. When the water runs out, it won't be refilled even though there are a large number of guests staying there. The staff knew they were running out of water but didn't refill it. Just add ice cubes.. there are few dishes without adding water, which makes people feel strange
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Tran T. B. K.
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Staycation
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10.0
/10
Reviewed 77 week(s) ago
My family stayed 1 night in a superior room here. The hotel is clean and beautiful, breakfast has many dishes, the staff is cheerful, polite and enthusiastic, near the beach, 5 minutes walk.
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5 people find it helpful
Ta Thi T. L.
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10.0
/10
Reviewed 83 week(s) ago
Lễ tân, nhân viên khách sạn chào đón rất nhiệt tình, chu đáo chăm sóc khách hàng. Đồ ăn buffet thay đổi theo ngày, đa dạng. Bác b vệ thân thiện, nhiệt tình. Dịch vụ phòng tốt, vệ sinh phòng hàng ngày sạch sẽ. Có v đề gì alo lễ tân sẽ hỗ trợ ngay
2 people find it helpful
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quyen p.
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10.0
/10
Reviewed 92 week(s) ago
Nhân viên rất thân thiện đặc biệt anh Nhàn ạ! khách sạn khá ok
2 people find it helpful
Bui N. L. A.
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10.0
/10
Reviewed 112 week(s) ago
We had 4 days of vacation here. It's great that the hotel is close to the airport, near the beach and very convenient to tourist areas, perfect geographical location. Good housekeeping service, beautiful evening view,. Rooftop drinks are very suitable for everyone's taste when coming here. There are many delicious restaurants around the hotel. Well worth coming back next time 🥰
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1 people find it helpful
Doan M. H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 118 week(s) ago
Khách sạn đang sửa chữa nên không thể dùng hồ bơi. Vị trí gần biển và các khu vực ăn uống dịch vụ khác.
4 people find it helpful
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