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The Southern Hotel Surabaya

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Overall Ratings & Reviews The Southern Hotel Surabaya

Traveloka (320)

9.1

Exceptional

From 320 reviews

Provided by travelers on

Cleanliness

9.2

Room Comfort

9.0

Meal

9.1

Location

9.1

Service and Facilites

9.0

People often mention about The Southern Hotel Surabaya

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Bedroom (50)

Staff Friendliness (49)

Ambiance (48)

Bathroom (45)

Hotel Area (41)

Accessibility (40)

Room Space (39)

Taste (38)

Variety (37)

Family Friendly (36)

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Traveler Reviews The Southern Hotel Surabaya

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Customer reviews

Bernadetta C. R.

10.0

/10

Reviewed 5 day(s) ago

Nice hotel, nice staff, the pool is clean, the food is good

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Bernadetta C. R.

Business

9.7

/10

Reviewed 1 week(s) ago

Second time holding an event that requires overnight stay, very very clean and good service.

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1 people find it helpful

H***a

8.2

/10

Reviewed 2 week(s) ago

overall ok, the room is clean and fragrant

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1 people find it helpful

Accommodation's Reply

10 Nov 2025

Dear Ms. Ha, Best regards, The Southern Hotel Surabaya Thank you for your review of your experience during your stay at The Southern Hotel Surabaya. We are very pleased that you found our hotel comfortable and overall satisfied with our facilities. We will do our best to improve and maintain the quality of our services. We sincerely hope to welcome you back to The Southern Hotel Surabaya. Sincerely, Kenjana Herdianto General Manager

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W***n

Staycation

9.1

/10

Reviewed 3 week(s) ago

Staycation here because the food is so delicious💯

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Accommodation's Reply

10 Nov 2025

Dear W*n, Warmest regards, The Southern Hotel Surabaya Thank you for taking the time to write a review of your stay at The Southern Hotel Surabaya. We are delighted that you enjoyed your stay and enjoyed our facilities. We will continue to strive to improve and maintain our service quality. We look forward to welcoming you back to The Southern Hotel Surabaya. Best regards, Kenjana Herdianto General Manager

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F***n

9.4

/10

Reviewed 4 week(s) ago

Comfortable, standard room size for short stays (1-3 days), easy to reach location, from and to Juanda airport is also quite fast.

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Accommodation's Reply

10 Nov 2025

Dear F*n, Warmest regards, The Southern Hotel Surabaya Thank you for taking the time to write a review of your stay at The Southern Hotel Surabaya. We are very glad that you found our hotel comfortable and that you were satisfied with our facilities. We will do our best to improve and maintain our service quality. We look forward to welcoming you back to The Southern Hotel Surabaya. Best regards, Kenjana Herdianto General Manager

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i***a

8.5

/10

Reviewed 6 week(s) ago

The hotel staff is friendly and the rooms are clean.

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Istiqomah

10.0

/10

Reviewed 6 week(s) ago

The room was clean and comfortable, the service was satisfactory and the breakfast was also delicious.

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Z***i

Leisure

8.2

/10

Reviewed 8 week(s) ago

I ordered 2 deluxe rooms through the application, at the time of check-in only 1 room was available, while the other room was still being prepared until 16.11.

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Accommodation's Reply

06 Oct 2025

Dear Mr. Z*i, Warm greetings from The Southern Hotel Surabaya. Thank you for rating your experience during your visit to The Southern Hotel Surabaya. We are pleased that you felt comfortable and enjoyed the facilities at our hotel. We understand that room waiting time can affect your experience during your stay, therefore our staff is happy to assist you with any issues you may encounter. Our staff strives to provide the best by handing over one of the rooms early and immediately coordinating with the team to expedite the cleaning process of the other rooms while maintaining quality. We will continue to strive our best in improving the quality of our service to guests. We look forward to your next visit to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager.

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Verified Traveler

Business

8.4

/10

Reviewed 8 week(s) ago

Room is spacious. Location lumayan. Cleanliness ok, but can be improved. Hydrovacuuming the bed can be an improvement.

1 people find it helpful

Accommodation's Reply

06 Oct 2025

Dear Mr/Ms G*t, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are pleased that overall you felt comfortable and enjoyed the facilities at our hotel. To maintain quality and service, our staff are happy to always thoroughly clean the rooms, including the beds. We sincerely hope that you can share your experience in detail during your visit to The Southern Hotel Surabaya, so that it can be used as an evaluation material for us. We would be very happy and appreciate it if you could contact us at Whatsapp Number +6811******5. We will continue to strive our best in improving the quality of our service to guests. We look forward to your next visit to The Southern Hotel Surabaya. Best regards, Kencana Herdianto. General Manager.

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D***n

9.7

/10

Reviewed 9 week(s) ago

Friendly staff, clean hotel, will stay again if I go to Surabaya

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Accommodation's Reply

02 Oct 2025

Dear Mr./Ms. D*n, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager

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LAODE D.

Leisure

9.1

/10

Reviewed 10 week(s) ago

The hotel looks like an old building, but the staff service and cleanliness are quite good, and the food could be more varied. Since I stayed for 3 nights with my family, the breakfast variety was limited.

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1 people find it helpful

Accommodation's Reply

02 Oct 2025

Dear Mr. Laode D., Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager

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Redy R.

9.4

/10

Reviewed 11 week(s) ago

The hotel staff is very friendly. The location is close to minimarkets and restaurants.

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1 people find it helpful

Accommodation's Reply

11 Sep 2025

Dear Mr. Redy R, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager

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Dina M. B. M.

9.4

/10

Reviewed 11 week(s) ago

The hotel is nice, the rooms are adequate, not too small and not too large. The food is delicious and has a wide variety.

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Accommodation's Reply

02 Oct 2025

Dear Ms. Dina, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager

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Benita T.

Staycation

10.0

/10

Reviewed 11 week(s) ago

I stayed at many hotels in Surabaya before this trip and so far this hotel exceeds the others! From express check in, bed and sleep quality, and breakfast (compare to others with the same price). The staffs are also friendly and helpful. The only thing I wish would be better isnthe swimming pool. If other guests are using the pool, it became uncomfortable because of the small pool size. And also when we swam, suddenly there's a smoke from the neighbor who we were burning their trash. Overall, I would stay again at this hotel (but sadly I won't be swimming anymore).

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Accommodation's Reply

02 Oct 2025

Dear Ms. Benita Theda, Warm greetings from The Southern Hotel Surabaya. Thank you for your positive review. We are delighted that you felt comfortable and enjoyed the facilities at our hotel. We will continue to strive to improve and maintain the quality of our service to our guests. We look forward to welcoming you back to The Southern Hotel Surabaya. Sincerely, Kencana Herdianto, General Manager

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A***o

10.0

/10

Reviewed 12 week(s) ago

Cozy room, clean facilities, and friendly helpful staff.

1 people find it helpful

A***o

Business

10.0

/10

Reviewed 12 week(s) ago

Cozy room, clean facilities, and friendly helpful staff.

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Z***l

9.1

/10

Reviewed 12 week(s) ago

near the Unusa campus and restaurant food according to taste

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H***a

Staycation

9.1

/10

Reviewed 16 week(s) ago

The hotel is nice, clean, the staff is friendly, but I was a little disappointed when I wanted to borrow a bowl in the lobby, I was told to go straight to the front of the welcome drink area, but the lady said it was impossible to bring it to the room (lah). Then I was told to call 2 people, eh, I went upstairs again and hm the phone was wrong, no, hmm, I automatically went down to the lobby and asked for a bowl to be brought to me 🥹

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F***n

10.0

/10

Reviewed 16 week(s) ago

It's really nice to stay here, this is the second time, previously before changing the name, the staff was friendly and very helpful, I was quite bothered when checking in for birthday greetings for two rooms, but was served very well and when checking out I even left some things behind, they helped me find them and found them.. the swimming pool is also nice, the kids don't want to stop swimming.. if possible, maybe next time a children's pool under 5 years old can be added... Hopefully the service will remain OK and get better... thank you

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