Dear Mr. S*r., Best regards from Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for giving us a rating and review. We apologize for the inconvenience you experienced during your stay at our hotel. Regarding the rather ordinary food menu, this is a message for us to follow up and evaluate immediately. We are very pleased to welcome you back to our hotel again and welcome you back again with better service and quality. Best regards, Iga Widiya Marketing Communications

Dear Mr. S*i, Warmest regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for your wonderful review. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya Marketing Communications

Dear Mr. Hendra G., Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for your wonderful review. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Iga Widiya, Marketing Communications

Dear N*a, Warm greetings from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your wonderful review. We are delighted to hear you enjoyed your stay. We look forward to your next visit and look forward to welcoming you and your family back with even better service and quality. Sincerely, Ika Widiya, Marketing Communications Manager

Dear Mr. F*a, Best regards from Oak Tree Emerald Hotel & Conventions Semarang, Thank you for your wonderful review. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya, Marketing Communications

Dear Mr. A*G, Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for leaving us a rating and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the noise from the outdoor air conditioner. This is an important concern that we will continue to monitor and evaluate. We sincerely hope to welcome you back to our hotel with improved service and quality. Best regards, Iga Widiya, Marketing Communications Department

Dear Valued Guest, Warmest regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and thank you for your rating and review. We apologize for the inconvenience you experienced during your stay at our hotel regarding the urine smell in the bathroom. This is a serious concern that we will continue to monitor and evaluate. We sincerely hope to welcome you back to our hotel with even better service and quality. Best regards, Iga Widiya Marketing Communications

Dear Mr. I*e, Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for your wonderful review. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya Marketing Communications

Dear Mr. Q*y, Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for your wonderful review. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya Marketing Communications

Dear Mr. R*n, Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for your wonderful review. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya Marketing Communications

Dear Ms. J*n, Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for leaving us a rating and review. We apologize for the inconvenience you experienced during your stay at our hotel, including the long check-in time and insufficient lighting. These are important concerns that we will immediately follow up and evaluate. We look forward to your visit again and welcoming you back to our hotel with even better service and quality. Sincerely, Iga Widiya, Marketing Communications

Dear Ms. Namira M. A., Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for your warm review. We are very glad that you had a memorable stay. We look forward to welcoming you and your family with even better service and quality on your next visit. Best regards, Ika Widiya, Marketing Communications

Dear Ms. Namira M. A., Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for your wonderful review. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya, Marketing Communications

Dear Ms. L*a, Warmest regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for the wonderful review you have given. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya Marketing Communications

Dear Mr. G*t, Warmest regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for giving us a rating and review. We apologize for any inconvenience you experienced during your stay at our hotel. Regarding the surprise bath mat service charge, this is our standard operating procedure and has been established by the company. Should stains be found on towels, bed sheets, bath mats or curtains that our staff are unable to clean and require special cleaning methods, an additional cleaning fee will be charged, which is a subsidized price from your original rate. We look forward to welcoming you back to our hotel with even better service and quality. Sincerely, Iga Widiya, Marketing Communications

Dear Ms. L*a, Warmest regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for the wonderful review you have given. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya Marketing Communications

Dear Mr. D*ke, Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for your wonderful review. We are glad to know that you had a pleasant experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya Marketing Communications

Dear Mr. R*y, Best regards, Oak Tree Emerald Hotel & Conventions Semarang Thank you for choosing Oak Tree Emerald as your accommodation in Semarang and for giving us a rating and review. We apologize for the inconvenience you experienced during your stay as there is no hair dryer provided. Although we do provide hair dryers, they are available upon request. We look forward to your next visit and welcoming you back to our hotel with even better service and quality. Best regards, Ika Widiya, Marketing Communications

Dear Valued Guest, Warmest regards from Oak Tree Emerald Hotel & Conventions Semarang. Thank you for your wonderful review. We are so glad to know that you had a wonderful experience during your stay. We look forward to welcoming you and your family back again with even better service and quality. Best regards, Ika Widiya, Marketing Communications

Dear E*n, Warm greetings from Oak Tree Emerald Hotel & Convention Center Semarang. Thank you for choosing Oak Tree Emerald Hotel for your stay in Semarang and for leaving us a rating and review. We apologize for the inconvenience you experienced regarding the itching after using our room. Has the itching reduced or gone away? Please let us know via WhatsApp. As per our standard operating procedure, the spray bottle and pillowcases must be changed daily for the next guest. We look forward to seeing you again with improved service and quality. Thank you. Ikawadi, Marketing Communications