Dear Valued Guest, Thank you for your kind words and positive feedback! We're delighted to know that you enjoyed our strategic location and the lovely view. Being just a short ride from the city center while still offering a peaceful atmosphere is something many of our guests appreciate, and we're glad it added to your experience as well. We hope to welcome you back to Brick House Dalat Hotel in the near future for another relaxing and memorable stay. Warm regards, Brick House Dalat Hotel

Dear Ms. Tuyet Tram, Thank you for taking the time to share your experience at our hotel. We are sorry that your stay was not as expected. Regarding the Garden View room category, actual images have been fully posted on our booking platforms and website for customers to refer to before booking. However, we are sorry if the reality does not meet your expectations. Regarding the child's slip and fall incident, we are truly sorry and sincerely apologize for this happening. Ensuring the safety of all customers, especially children, is our top priority. We will seriously review and tighten the warning measures when cleaning the floor to avoid unfortunate incidents in the future. We understand that this experience has left a negative impression, and we appreciate your understanding. We sincerely hope to have the opportunity to welcome you back to provide a more complete and enjoyable vacation. Best regards, Brick House Team

Dear Customer, Thank you for your very positive reviews, this is also a great motivation for all hotel staff to constantly strive, bring the best services, satisfaction and warmth to customers. We hope to always be your first choice when traveling in Da Lat. Wishing you and your family good health and peace! Sincerely, Brick House Dalat Hotel