Dear Ladies/Gentlemen, Thank you very much for your positive review. We are delighted to hear that our hotel’s location offers you convenience, particularly with its convenient accessibility and proximity to various public transportation options such as the MRT, KRL, TransJakarta, and the airport rail link. We understand that transportation is an important factor in a stay, and we pride ourselves on catering to this need. We also appreciate your interest in the various restaurants and shops in the surrounding area, including Mako and JCO. We strive to select the right location so that our guests can enjoy a comprehensive range of facilities and a comfortable atmosphere throughout their stay. Such positive feedback is crucial to maintaining the high standards of service and comfort we provide. We sincerely hope to welcome you back in the future and provide you with an even better stay experience. Sincerely, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel

Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and the service provided by our team, as well as the location of our hotel. We apologize for any inconvenience you experienced regarding the room size, faucet and sink size, and shower water volume. We have forwarded this feedback to the relevant team for immediate action to ensure that you have an even more comfortable stay on your next visit. We sincerely appreciate your feedback, which will help us to continuously improve the quality of our service. We look forward to welcoming you back soon. 🥰 Best regards, Rocky Rakiyan Ranasita Head of Guest Services

Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to know that our hotel’s location, room comfort and soundproofing provided a positive experience for your short stay or business trip. We also appreciate your comments about our breakfast menu. We apologize for any inconvenience you experienced regarding the cleanliness of the glasses, the condition of the kettle and the stains on the bed sheets. We have passed your comments to our housekeeping team so that they can review and make improvements for the comfort of our future guests. We highly appreciate your constructive feedback and are pleased to know that our location has been helpful, especially for customers with appointments at VFS Italy. We look forward to welcoming you back and providing you with an even better experience on your next visit. Best regards, Rocky Rakiyan Ranasita Head of Customer Services

Dear Ladies/Gentlemen, Thank you for taking the time to share your experience. We are delighted that you were impressed with the service of our staff. Our staff were friendly and provided excellent service throughout your entire stay. Providing friendly and helpful service is always our top priority. We are also pleased that our location near Thamrin town makes it more convenient for you, especially for shopping and activities in the area. Thank you for your positive review. We do hope to welcome you back in the future for an equally wonderful experience, if not even better. Best regards, Khayru Adha, Guest Service Officer, i-Thamrin Hotel

Dear Ladies/Gentlemen, Thank you for sharing your positive feedback. We are delighted that you were impressed with the service provided by our staff. Our staff are friendly and personable. We always prioritize the friendliness and comfort of our guests. We are also delighted to know that our location, directly connected to J.CO, allows you to relax and enjoy a cup of coffee. We hope that this experience will make your stay more comfortable. Thank you for your visit and we look forward to welcoming you back again with the same excellent service in the future. Best regards, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel

Dear Ladies/Gentlemen, Thank you for choosing to stay with us again and for taking the time to share your experience. We are delighted to hear that your previous visit in 2023 was a pleasant one and thank you for your continued trust in our services. We have taken note of your comments regarding the more visible changes to the lobby and reception area. These improvements are part of our ongoing service enhancements, and we understand guests’ expectations regarding the upcoming room renovations. Such feedback is very important to us in planning future improvements to our facilities. We apologize for any inconvenience caused by the road in front of the hotel, which is currently under repair. Construction work in the area is beyond our control, but we recognize that dust and noise may interfere with guests’ comfort. We hope this situation will be resolved soon to make our guests’ travel experience even more convenient. Thank you once again for your thoughtful comments and suggestions. We look forward to welcoming you back in the future for an even more comfortable and satisfying experience. Best regards, Khayru Adha, Guest Service Officer, Ai Hotel Thamrin

Dear Valued Guest, Thank you very much for taking the time to write us a review. We are delighted that our convenient location near the subway and airport has enhanced your travel experience. Whether you are travelling for business or leisure, we are committed to providing you with the most comfortable and rewarding stay possible. To make your stay even more enjoyable, your valuable feedback drives our team to continuously improve the quality of our services and facilities. We look forward to welcoming you back again to provide you with an even more memorable experience. Should you have any special requests or questions, please do not hesitate to contact us at any time. We appreciate your continued support and look forward to welcoming you back again. Sincerely, Kyle Ada Guest Services Manager Etamrin Hotel

Thank you for taking the time to share your stay with us. We are so glad that you enjoyed your stay and were satisfied with the warm service of our staff. We are committed to providing professional and dedicated service, and your satisfaction is our pride. We appreciate your recognition of our hotel's excellent location in the heart of Jakarta. We hope that the convenient transportation network will make your trip to Jakarta more convenient and efficient. We will continue to work hard to improve the quality of our services and facilities, to make your next trip even more memorable. We look forward to welcoming you back again and will work hard to provide you with even better services. Thank you! Kailua, Guest Relations Specialist, Itamlin Hotel

Dear Badudu Chitra, Thank you for your positive review! We are so glad that you were satisfied with the cleanliness, comfort, and value for money of our room. We are also so glad that you were satisfied with our food and the friendly service of our staff. We were more than happy to assist you in returning a lost item. We look forward to welcoming you back for another wonderful stay! Rocky Rakiyan Ranasita - Head of Guest Services

Dear Ladies/Gentlemen, Thank you for taking the time to share your experience with us. We appreciate all guest comments and suggestions and are glad that you were satisfied with our service. We pride ourselves on our dedicated team who are committed to always delivering the best service with sincere hospitality. Your feedback on the friendliness of our team is a great motivation for all our staff to continuously improve the quality of our services. We are also pleased that you were impressed with our hotel’s strategic location, close to the MRT station and the city center. We understand the importance of convenient and comfortable travel for all our guests, whether for business or leisure. The surrounding area is renowned for a wide variety of local and international cuisines and we are glad that you enjoyed our delicious food. Thank you again for your positive feedback and we look forward to welcoming you back in the future to provide you with even more memorable experiences. Best regards, Khayru Adha, Guest Service Officer, Ai Thamrin Hotel

Dear Mr. Sulianto, I am Rocky Rakiyan Ranacita, Guest Service Leader at Hotel Thamrin Jakarta. Thank you for your time and feedback. We apologize for the inconvenience you experienced regarding the air conditioning and the cleanliness of the carpet in your room. We have forwarded your feedback to the relevant team for immediate action to prevent future recurrence. We also noted your feedback regarding the breakfast in collaboration with JCO. We will review this to ensure a more memorable breakfast experience for our guests on their next visit. We are glad you continued to enjoy the city views from your room. We look forward to welcoming you back for an even better stay.

Dear Mr./Mrs Thank you so much for taking the time to share your feedback! We’re delighted to hear that you found our offer to be a great deal and appreciated the strategic location. Providing excellent value and ensuring convenience for our guests/customers is something we prioritize, so your kind words mean a lot to us. We hope everything met your expectations, and we look forward to welcoming you back again in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! best regards Khayru Adha Guest Service Agent AI Hotel Thamrin

Dear Mr/Mrs, Thank you very much for taking the time to share your recent experience with us. We are pleased to know that you enjoyed your stay overall and especially appreciated the comfort and quality of our rooms. Your positive feedback is truly appreciated. At the same time, we sincerely apologize for the inconvenience you encountered with the bathroom facilities — particularly the slippery floor and the short shower hose affecting water flow. We understand how important bathroom comfort and safety are, and we are grateful that you brought these matters to our attention. Please rest assured that we are currently reviewing the condition of our shower equipment and will take immediate steps to ensure improvements are made where necessary. Your comments help us identify areas where we can enhance our guest experience, and for that, we thank you. We’re happy to know that aside from this, your stay was pleasant, and we do hope to have the opportunity to welcome you back again soon with a better and more seamless experience. Warm regards, Khayru Adha Guest Service Agent AI Hotel Thamrin

Dear Mr/Mrs. Thank you very much for taking the time to share your experience with us. We’re truly delighted to hear that your family enjoyed staying at our hotel — your comfort and satisfaction are very important to us. We also appreciate your honest feedback regarding the breakfast options. We understand how important a good breakfast is to start the day, especially when traveling with family. Your comments have been shared with our food and beverage team, and we are currently reviewing ways to improve the variety and quality of our breakfast offerings to better meet the needs and expectations of our guests. Once again, thank you for your valuable input. We hope to have the pleasure of welcoming you and your family back in the near future, with an even better experience waiting for you. Best Regard Khayru Adha Guest Service Agent AI Hotel Thamrin

Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to know that you and your family enjoyed your stay at our hotel. Your appreciation motivates us to continue providing the best service. We also take your feedback regarding the breakfast experience seriously. We apologize if the menu variety did not meet your expectations. We also understand that the single-person breakfast policy may cause inconvenience, especially for guests staying with families. We have forwarded your feedback to the relevant department for follow-up. We are currently conducting an evaluation to improve the quality and variety of our breakfast menu, as well as clarifying our policies, in order to provide a better experience for all our guests. Once again, we thank you for your attention and trust. We look forward to welcoming you and your family back in the future, with even better service and a more satisfying experience. Sincerely, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin

Dear Sir/Madam, Thank you very much for taking the time to share your positive review. We are very pleased to know that you enjoyed your stay at our hotel, from the cleanliness of your room, the comfort of the facilities, to the proper functioning of the hot water. Your satisfaction is our priority, and comments like this really motivate our team to continue providing the best service. We are also pleased that you were satisfied with our à la carte breakfast selection, as well as the convenience of having it brought to your room. JCO's strategic location on the ground floor is indeed an added convenience for our guests. We look forward to welcoming you back soon, and will certainly continue to strive to improve the quality of our service for your convenience. Once again, thank you for your appreciation. Warm regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin

Dear Mr./Mrs. Warmest greetings from ai hotel Jakarta Thamrin, Thank you for taking the time to share your experience during your stay with us. We are very pleased to know that your check-in process went smoothly and that our staff was able to provide friendly and helpful service. Our commitment at ai hotel Thamrin is to provide warm, professional, and personalized service to every guest from the moment they arrive. Your review is an additional motivation for our team to continue to maintain service standards and ensure that every guest feels welcomed and appreciated. We will convey your appreciation to the Front Office team who have given a positive impression during the check-in process. Feedback like this is very important to us and encourages us to continue innovating in improving the quality of our services. We look forward to welcoming you back in the future, and providing an equally pleasant stay. If there is anything else we can assist you with on your next visit, please do not hesitate to contact us directly. Sincerely, Khayru Adha. Guest Service Agent. ai hotel Thamrin

Dear Mrs/Mr, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the road construction around the property. We understand that it may have affected the ease of access, and we truly appreciate your patience and understanding during this time. On a positive note, we’re very pleased to hear that you enjoyed your stay overall — especially our friendly staff, clean rooms, and convenient location. We're also glad that you appreciated the breakfast with J.CO selections, the variety of menu items, and the generous portions. Your feedback is very valuable to us, and we’ll continue to improve in every aspect to ensure a more seamless experience in the future. We hope to welcome you back again soon! Warm regards, AI Hotel Thamrin

Dear Mr. Eko, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us, and that our breakfast and JCO coffee enhanced your experience. Providing the best service with amenities that support guest comfort is our priority, and this kind of appreciation motivates our team to continuously improve our service quality. We look forward to your return visit. Best regards, Khayru Adha, Guest Service Agent, Ai Hotel Thamrin

Dear Sir/Madam, Thank you very much for taking the time to write a review and share your experience during your stay with us. 😊. We are very happy to know that you enjoyed the ambiance of the room, especially with the view of the street which probably provided a unique ambiance while relaxing in the room. We also really appreciate your appreciation for the breakfast menu that we provide — it's great to hear that you were satisfied and enjoyed it! Feedback like this means a lot to us, because it is the motivation and encouragement to continue to maintain the quality of service and improve things that we still need to improve. We hope to welcome you back on your next visit, with an even more memorable stay. Warm regards, Khayru Adha. Guest Service Agent. Ai hotel Thamrin