Hello Mr. Gani F. S., Thank you for taking the time to share your experience with us. We truly appreciate every piece of feedback, as it helps us improve the quality of our services. We sincerely apologize for the inconvenience regarding the room door condition. We are always happy to provide additional keys if needed by our guests. Our maintenance team has followed up on this issue to ensure it does not happen again for future guests. Regarding the room rate, please allow us to clarify that the room includes an extra bed and additional breakfast for the extra guest staying with you. These services were combined into the total amount you paid—so the payment was not solely for the room itself, but also for the additional facilities and benefits provided. The pricing adjustment follows hotel standards in the Lake Toba tourism area, especially when a room is occupied beyond its basic capacity. We completely understand that every guest has different expectations, and we will continue to improve to ensure all rooms are in excellent condition before check-in. Once again, thank you for your feedback, Sir. We truly hope to have the opportunity to welcome you back in the future with a much more comfortable and pleasant experience. Warm regards, Thyesza Hotel Resort

Horas, Mr. Adimas Fauzui! 🙏😊. Thank you very much for your very constructive review, sir! We apologize if your breakfast experience on the first day was not up to your expectations. Based on our records, you happened to be the last guest to come for breakfast, and your arrival time was nearing the end of breakfast hours. This is likely what caused the food choices at the buffet to seem incomplete. However, our staff are always on standby in the restaurant area and will be happy to help if there is a menu that you want to ask or add. For the second day, because the number of guests was indeed smaller, the breakfast system became a-la carte so that we could maintain the quality of the food served fresh and according to guest needs. Our restaurant team is always on standby to welcome and serve guests who come for breakfast, and we strive to provide the best service in every situation. Once again, thank you for your feedback, sir. This is very valuable for us to continue to improve the quality of service in the future. We hope to welcome you back on the next occasion with a more enjoyable experience. Warm regards, Thyesza Hotel Resort 🌿😊

Hello Mrs. P. Rubianti! 💕😊. Thank you for your kind review of Thyesza Hotel! We are very happy to know that you enjoyed the comfort, cleanliness, and friendliness of our staff. Guest satisfaction is our top priority, and reviews like this inspire us to continue providing the best service. We look forward to your next visit, see you again at Thyesza Hotel, Ma'am! Warm Regards, Thyesza Hotel Management 🙏

Thank you very much for your positive review and 8.5 rating for Thyesza Hotel Resort 🌿 We are very pleased to know that the cleanliness of the hotel and the friendliness of our service made a good impression during your stay. The comfort and sincere service from our team are part of our commitment to providing a warm and memorable stay experience. We hope to welcome you back again in the future with even better service and a clean and comfortable atmosphere. Warm greetings from Lake Toba, Management of Thyesza Hotel Resort

Thank you very much, Ms. Shella, for your positive review of Thyesza Hotel Resort! 💛. We are very happy to know that our service was friendly and the rooms were clean—those are the things we always maintain for the comfort of you and other guests. Regarding breakfast, we apologize if the menu choices felt less varied. During low occupancy rates, we serve breakfast a la carte to maintain the freshness and quality of the food you enjoy. If you have any special preferences for breakfast, please do not hesitate to share them with our staff. We will be happy to adjust and help make your stay even more memorable. We look forward to welcoming you back to Thyesza Hotel Resort. Warm regards from all of us,🌸. Thyesza Hotel Resort Management

Thank you very much, Mr./Mrs. Sueiz C., for your kind review and the 8.5 rating for Thyesza Hotel Resort! 🌟 We’re delighted to hear that you enjoyed your stay and the wonderful view of Lake Toba. The serene beauty of the lake is one of our favorite treasures to share with every guest, and we’re glad it added to your experience. We look forward to welcoming you back in the future with even better service and more memorable moments. Warm regards, Thyesza Hotel Resort Team

Thank you for your positive review, Sir! 🙏😊. We are very happy to know that you had a pleasant stay at Thyesza Hotel Resort. 🥇 We are also pleased that you were able to take advantage of the convenience of paying through TPayLater. We have provided this installment facility to make your trip more comfortable and flexible. We hope this can be the beginning of many more memorable moments with us. See you again at Thyesza Hotel Resort, Sir 💚