Hotel Santika Premiere Lampung
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Overall Ratings & Reviews Hotel Santika Premiere Lampung
Traveloka (533)
9.1
Exceptional
From 533 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.9
Location
9.2
Service and Facilites
8.9
People often mention about Hotel Santika Premiere Lampung
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Taste (89)
Ambiance (79)
Staff Friendliness (77)
Variety (74)
Hotel Area (72)
Bedroom (69)
Accessibility (65)
Family Friendly (65)
Bathroom (64)
Room Space (63)
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Traveler Reviews Hotel Santika Premiere Lampung
Number of reviews per page
20
40
Customer reviews
LO
Lady O.
Staycation
8.5
/10
Reviewed 5 day(s) ago
Okay hotel, above the mall, clean, nice, comfortable.
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R***a
Staycation
10.0
/10
Reviewed 6 day(s) ago
Everything was good except I called housekeeping 3 times to fix the flush button on the toilet that wasn't working, but they didn't pay any attention... I had to use a large Aqua bottle to flush my stool.
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R***y
Business
9.4
/10
Reviewed 3 week(s) ago
Great stay. Check-in can be faster.
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Accommodation's Reply
05 Nov 2025
Dear Valued Guest, Warmest regards from Hotel Santika Premiere Lampung. First of all, we would like to thank you for sharing your experience staying at Hotel Santika Premiere Lampung. We are glad that you were satisfied with our wide range of facilities, convenient location and services provided by Hotel Santika Premiere Lampung. Our vision and mission in serving you is to provide you with total comfort. We welcome your comments and suggestions to further improve the quality of our services and facilities. We look forward to welcoming you back on your next visit. Sincerely, Hotel Santika Premiere Lampung Management
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E***o
8.8
/10
Reviewed 4 week(s) ago
The hotel staff was quite friendly and helpful during my stay at the hotel.
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1 people find it helpful
d***i
Business
9.4
/10
Reviewed 4 week(s) ago
CI&CO waited too long. only 1 officer... accidentally saw 1 boss who was complaining to the staff in front of the customer. It was annoying, sir.. other things are OK.. especially the view... really cool. the food without soup is a bit salty, especially the noodles & telur dadar taku (not omelette)
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Best Regards, Santika Premiere Lampung Hotel Thank you for taking the time to visit us and share your experience with us. We apologize for the inconvenience caused by the long waiting time for available rooms and the unexpected incidents you experienced. This is not the standard we should provide. This is a valuable lesson for us to continuously improve the quality of our services and facilities. We welcome any suggestions and criticisms that will help us to improve the quality of our services and facilities. We look forward to providing you with the best services and facilities at Santika Premiere Lampung Hotel on your next visit. Best Regards, Santika Premiere Lampung Hotel Management
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Verified Traveler
9.3
/10
Reviewed 4 week(s) ago
The hot water wasn't hot at certain times. And when I booked a king size room, there was one room with twin beds.
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Santika Premiere Lampung Hotel would like to extend our sincere gratitude for taking the time to visit and share your stay experience with us. We apologize for the inconvenience caused by the hot water outages at certain times and the differences in room types, which are considered to be unacceptable standards. This has been a valuable lesson for us to continuously improve the quality of our services and facilities. We welcome any suggestions and criticisms that will be used to improve the quality of our services and facilities. We look forward to welcoming you back to Santika Premiere Lampung Hotel on your next visit. Best regards, Santika Premiere Lampung Hotel Management
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Verified Traveler
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the hotel facilities are complete and new.
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Accommodation's Reply
29 Oct 2025
Dear Ladies/Ladies, Sincerely yours, First of all, we would like to thank you for sharing your experience staying at Hotel Santika Premiere Lampung. We are glad that you were satisfied with our wide range of facilities, convenient location and services provided by Hotel Santika Premiere Lampung. Our vision and mission in serving you is to provide you with total comfort. We welcome your comments and suggestions to further improve the quality of our services and facilities. We look forward to welcoming you back on your next visit. Sincerely, Hotel Santika Premiere Lampung Management
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L***y
Staycation
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, strategic location and very close to LCM Mall
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Accommodation's Reply
29 Oct 2025
Dear Ladies/Ladies, Sincerely yours, First of all, we would like to thank you for sharing your experience staying at Hotel Santika Premiere Lampung. We are glad that you were satisfied with our wide range of facilities, convenient location and services provided by Hotel Santika Premiere Lampung. Our vision and mission in serving you is to provide you with total comfort. We welcome your comments and suggestions to further improve the quality of our services and facilities. We look forward to welcoming you back on your next visit. Sincerely, Hotel Santika Premiere Lampung Management
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I***l
10.0
/10
Reviewed 5 week(s) ago
The hotel is very comfortable, with friendly staff, and close to shopping centers. If you're visiting Lampung, this is a highly recommended hotel.
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Accommodation's Reply
29 Oct 2025
Dear Ladies/Ladies, Sincerely yours, First of all, we would like to thank you for sharing your experience staying at Hotel Santika Premiere Lampung. We are glad that you were satisfied with our wide range of facilities, convenient location and services provided by Hotel Santika Premiere Lampung. Our vision and mission in serving you is to provide you with total comfort. We welcome your comments and suggestions to further improve the quality of our services and facilities. We look forward to welcoming you back on your next visit. Sincerely, Hotel Santika Premiere Lampung Management
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N***a
8.5
/10
Reviewed 6 week(s) ago
The breakfast tastes good, the wifi is fast, the room is clean
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Accommodation's Reply
29 Oct 2025
Dear Ladies/Ladies, Sincerely yours, First of all, we would like to thank you for sharing your experience staying at Hotel Santika Premiere Lampung. We are glad that you were satisfied with our wide range of facilities, convenient location and services provided by Hotel Santika Premiere Lampung. Our vision and mission in serving you is to provide you with total comfort. We welcome your comments and suggestions to further improve the quality of our services and facilities. We look forward to welcoming you back on your next visit. Sincerely, Hotel Santika Premiere Lampung Management
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H***h
6.6
/10
Reviewed 7 week(s) ago
Borrow an iron, order at 4 pm, delivered at 9 pm
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warm regards, Santika Premiere Lampung Thank you for taking the time to visit and share your experience with us. We apologize for the inconvenience caused by the delay in responding to your request. This is completely below the standard we should practice. This is a valuable lesson for us to continuously improve the quality of our services and facilities. We welcome any suggestions and criticisms that will help us to further improve the quality of our services and facilities. We look forward to providing you with the best services and facilities at Santika Premiere Lampung on your next visit. Best regards, Santika Premiere Lampung Management
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F***a
5.3
/10
Reviewed 7 week(s) ago
I really don't like staying here, the receptionist is so rude!
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Warmest regards, Santika Premiere Lampung Hotel Thank you for visiting Hotel Santika Premiere Lampung Hotel and for taking the time to share your experience. We apologize for the inconvenience caused by our staff's attitude towards serving you. This is not the standard we should provide. This is a valuable lesson for us to continuously improve the quality of our services and facilities. We welcome any suggestions and criticisms that will help us improve the quality of our services and facilities. We sincerely hope that you will receive the best service and facilities from Hotel Santika Premiere Lampung Hotel on your next visit. Sincerely, Hotel Santika Premiere Lampung Hotel Management
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Verified Traveler
9.7
/10
Reviewed 8 week(s) ago
I like it because it's integrated with the mall 😉
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S***i
Staycation
9.7
/10
Reviewed 8 week(s) ago
I was surprised that there was no deposit upon check-in, as almost all hotels in Balam, from 1 to 5 stars, require a deposit. Overall, the rest were in line with their star rating, which definitely wouldn't deter me from coming back for another staycation here.
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RS
Rini S.
Leisure
9.1
/10
Reviewed 8 week(s) ago
The room was clean, but you could hear the noise from the next room...
The hotel was comfortable, clean, and the staff were friendly... and the breakfast menu was also complete and delicious... Thank you HS
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1 people find it helpful
R***i
9.7
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly and the location is strategically located near the mall, so you can find a place to eat nearby.
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l
larauziwahyuli
10.0
/10
Reviewed 8 week(s) ago
The place is very nice, the food is very varied, the place is comfortable, the place is clean, the soundproofing is very good, the place is very comfortable
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R***q
Leisure
10.0
/10
Reviewed 9 week(s) ago
😎 Cleanliness and friendly service
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K***a
Staycation
8.4
/10
Reviewed 9 week(s) ago
The room is spacious, clean, and the breakfast is very varied.
The plus is that it's right next to the mall, so finding things is easy.
However, the pillows are too high, so I don't sleep well :(
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F***e
10.0
/10
Reviewed 10 week(s) ago
Comfortable hotel, good service, delicious food, strategic location, can go directly to the mall
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Number of reviews per page
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