After checking in, the room was not the same as the picture posted on the app. I called the owner of the room and he said that the other rooms were similar. I told him that the picture was the same when the guest checked in. I did not accept the current room like this. He said that I would cancel the room and the app would refund. But after a few days, I still did not receive a refund, and he kept quiet as if nothing had happened. Traveloka contacted me to resolve the issue. In the end, Traveloka refunded me 100%. 10 points for the quick and neat handling of the support department. As for the hotel owner, he deserves 1 star. His behavior and handling of the issue are not like a businessman. Anyone who intends to rent an apartment from him should think again. The picture on the app and the room received will be completely different. There is no clarity. I will not dare to come back here for the first or last time.