I've stayed at One Residence many times, but this time I found it less than pleasant and I was disappointed by Lovina. I won't book again. I was in Apartment 16 AL, but on the day of the stay, I was moved to another unit because the AC was broken. They should have informed the guests. The day before, I got a room in 23 AB, but it wasn't as nice as we wanted. There was no rice cooker either. The only compensation was a 12 noon checkout. I've also stayed in another unit before and experienced problems, but the unit management had informed me of the problem the day before and were very responsible. Honestly, everyone was in a bad mood, and when they arrived they wanted to be happy. They wanted the view at 16 AL, but they told them to move units. Never again.