Loved the restaurant, great service in the morning for breakfast! The Onsen was a nice benefit and usually empty. Very helpful staff!

Staff were friendly, breakfast buffet was small but okay. Rooms were a good size but I wasn’t really happy with the room cleaning. I stayed 5 nights and my sheets weren’t changed once. That would normally be okay except my partner had an unexpected nosebleed and got a little bit of blood on our doona and it sat there for 5 nights. When our room would get ‘made up’ the staff would just reposition the doona, where they would clearly see the blood, instead of changing it. It was just a bit gross and for the price per night I had hoped they’d change it. Also our room was only vacuumed once our whole stay. It just left me feeling disappointed, I really enjoy a clean room and I splurged with this hotel. I don’t think I’d stay here again.

The Onsen and restraunt was not in operation. The breakfast was minimal . The staff tried their best but it felt really like end of season. Dispite that some of the staff were wonderful and made the trip. Room very small.

A lovely place to stay with really friendly and helpful staff.

We loved our stay at the Double Black. I think the best thing about it is the staff who couldn't have been more helpful or more friendly - there was nothing they wouldn't do for us, driving us around and knocking on my sick son's door during the day. The hotel has a nice atmosphere and a good vibe in the bar in the evening and the food in the restaurant is fabulous. Would definitely go back!