We experienced a serious issue with our room, and the front desk staff member handled the situation with outright unprofessionalism and hostility. Summary of events: • We were assigned an accessible/ADA king room and told all king rooms were this way, with no alternatives available. • The staff member insisted we rebook directly through Marriott and guaranteed a full refund for the original reservation. We followed these instructions, rebooked immediately, and were issued new keys. • Despite this promise, only one night was refunded. Had the truth been disclosed, we would have kept the original room. • The room had a large carpet stain, dismissed by the staff as “nothing could be done.” • After a 45-minute exchange, another guest with me expressed frustration. The staff member responded with offensive language directed at them, which was completely unacceptable. We rebooked into the Residence Inn side, where the rooms were significantly better and accurately reflected the listings online. It is unacceptable that we were charged for one night in a room we left immediately and did not use. On top of this, we made every effort to remain at the property as directed. A full refund of the original reservation is not only reasonable—it is expected.

The check in process was particularly slow at 9 30pm . And not just slow, the receptionist was rude for making us wait even though we were in the queue. Other customers were having trouble with the check in and waiting in the long queue

Noisy dirty

Excellent

Great

The hotel and its rooms were very clean and modern. The beds were comfortable, clean, and the hotel breakfast was delicious. However, the

Safe and quiet location

2nd stay 10/10 .. I do wish that if breakfast ends at 10 and you show up at 9:50 they should still allow you to get breakfast!

Every thing was perfect

hotel was very comfortable

Staff was engaging and helpful.

A gem in otherwise deplorable area.

Convenient location and close to the train station!

It was my families first time in NY and we enjoyed our stay. As soon as we walked in Nona helped us and made our check in process very convenient and Mary the female bartender was kind and amazing! I highly recommend this hotel because of the wonderful staff and atmosphere.

The room is clean

Excellent Hotel for the price but unsafe area

Good hotel to stay. Use Uber to get around though.

It’s a bit far from the trem for the area because the walk to the train at night is not safe. You will be scared if you are a women.

Requested a working remote immediately after checking in. Contacted front desk and was told someone would be up shortly. Person never arrived. We went out and returned around 3:00 am. Stopped by front desk and again was told someone would be up. Person came and could not get the remote to work. He said he’d be back but never did. After waiting for a while, I called desk and was told no engineer onsight at this time. Someone came early while we were sleep. Mind you we waited a while earlier. We just decided to forget about the TV. We were very disappointed in this Marriott property and we love Marriott products. We are titanium members.

Toilet was broken someone came to fix it they fixed the handle but it was leaking