Hello Sir/Madam, First of all, I apologize if the experience was not as expected. You arrived at 5am - which is completely outside of the standard working hours. Our model is Condotel - a privately owned apartment. Our staff also needs time to rest, so if you need to check in early, just let us know in advance so we can arrange support. However, we did not receive any notification from you before your arrival. When we saw the missed call, we proactively called back to support early check-in (with the same fee as when booking), but you refused because "you no longer need to check in early" :) Because you arrived early, the person who could have supported you at that time was the building security guard - who is nearly 60 years old. If he spoke a bit briefly, I hope you will understand, because he is not a full-time receptionist. I did not inform you in advance, and when I called at 5am and wondered why no one was there to support me, it was really difficult for us to understand what kind of “scenario” to support you in. I hope to have the opportunity to serve you on time next time so that you can have a more complete experience.

First of all, I would like to sincerely thank you for taking the time to respond and evaluate our service. The fact that you remained objective and gave a score of 7.5, even in an unexpected situation, shows that you are a thoughtful and caring person - and that is something we really appreciate. Regarding early check-in, according to standard regulations, check-in time is from 2:00 p.m. However, when you arrived early at 6:00 a.m., our staff still tried their best to support you, even though the system did not have any available rooms at that time. The reason we could not arrange the room right away was not because of lack of goodwill, but because we wanted to ensure the quality of the room and the experience were up to standard for you - something that if we were hasty, we might not have satisfied you otherwise. During that process, I learned that you mentioned that you would rate 1 point, which put quite a bit of pressure on us. But then, looking back at the 7.5 score you left, I believe you not only have a heart, but also a vision - because a person who understands will always look at the problem from many angles before judging. Hopefully next time, we will have the opportunity to serve you better - when both conditions and timing are more favorable. And I hope that your next trips will always be smooth, full of memorable experiences.