Dear Valued Guest, Warmest regards, The Capital Hotel Surabaya – The Spirit of Jemursari Thank you for your review. We are very glad to know that you are satisfied with the quality and cleanliness of our hotel. Positive reviews like these mean a lot to us and are a great encouragement to continue providing the best service. We sincerely hope to welcome you back again in the future. Best regards, Paramita, Front Office Manager

Dear Valued Guest, We warmly welcome you to The Capital Hotel Surabaya – The Spirit of Jemursari. Thank you for taking the time to share your stay experience with us. We are delighted to learn that your service, friendliness of our staff, and the cleanliness and comfort of our room left a positive impression on you. However, we apologize for the inconvenience you experienced regarding the sound insulation issues in your room and the noise that occurred during the night and early morning. The incident of someone trying to open your room door is very disappointing and certainly not an experience we want our guests to have. We will immediately follow up on this feedback with the relevant team so that we can improve our security system, inspect the corridors and evaluate the amenities in our rooms to prevent such incidents from happening again. We sincerely appreciate your attention and concern and we hope that we will give us the opportunity to welcome you back again for an even better and more comfortable experience. Best regards, Paramita, Front Office Manager

Dear Valued Guest, Warmest regards, The Capitol Hotel Surabaya – Spirit of Jemursari. Thank you for choosing The Capitol Hotel Surabaya as your accommodation of choice once again, even before our name change. We highly appreciate your loyalty and trust. We are delighted to have you return to stay with us again. Regarding your comments regarding the soundproofing, we apologize for any inconvenience caused. This is of utmost importance to us and we will take it into consideration to improve the comfort of our guests during your next visit. We look forward to welcoming you back again. Best regards, Paramita, Front Office Manager

Dear Valued Guest, Warmest regards, The Capitol Hotel Surabaya – Spirit of Jemursari Thank you for taking the time to share your review. We are so glad that you enjoyed our hotel’s great location, spacious room, large bathroom and comfortable air conditioning. Positive reviews mean a lot to us and it encourages us to continue providing the best service to all our guests. We look forward to welcoming you back soon. Best regards, Paramita, Front Office Manager

Dear Valued Guest, Warmest regards, The Capitol Hotel Surabaya – The Spirit of Jemursari Thank you for taking the time to write a review. We are so glad that you enjoyed our hotel’s location. We highly appreciate your comments regarding the room renovations. We will take this into consideration to improve the comfort and experience of all our guests. We do hope to have the pleasure of welcoming you back again soon. Best regards, Paramita Front Office Manager

Dear Valued Guest, Warmest regards, The Capital Hotel Surabaya – The Spirit of Jemursari Thank you for taking the time to write a review. We are very glad that you were satisfied with the friendliness of our staff and the cleanliness of our hotel. We also appreciate your support and encouragement so that we can improve our services even more in the future. Feedback like this is the driving force for us to continuously improve the quality of our services. We do hope to have the pleasure of welcoming you back again. Best regards, Paramita, Front Office Manager

Dear Valued Guest, Warmest regards, The Capitol Hotel Surabaya – The Spirit of Jemursari Thank you for sharing your experience with us. We are glad that our staff are friendly, quick to respond to any concerns, and that the cleanliness and size of our rooms make your stay more comfortable. In addition, the hotel’s peaceful atmosphere and convenient location make it easy to travel to various attractions. This positive review encourages us to continue to provide the best service. We sincerely hope to welcome you back again. Best regards, Paramita, Front Office Manager

Dear Guest, Warm greetings from The Capital Hotel Surabaya – The Spirit of Jemursari. Thank you for taking the time to review your stay. We are delighted to know that you were satisfied with the friendliness of our staff and the ease of check-in and check-out. We also appreciate your feedback regarding the noise from the adjoining room. We apologize for the inconvenience. We will follow up with the relevant team to improve the comfort of our rooms in the future. We look forward to welcoming you back and providing an even better stay in the future. Best regards, Paramita, Front Office Manager

Dear Valued Guest, Warm greetings from The Capital Hotel Surabaya – The Spirit of Jemursari. Thank you for choosing The Capital Hotel Surabaya as your staycation destination, and we greatly appreciate your trust in staying with us twice. We are delighted to know that your experience so far has been satisfactory. We are committed to continuing to provide the best service and facilities to make each visit even more enjoyable. We look forward to welcoming you back on your next visit. Best regards, Paramita, Front Office Manager

Dear Ms. Wina, Warm greetings from The Capital Hotel Surabaya – The Spirit of Jemursari. Thank you for taking the time to share your experience with us. We are delighted to learn that the friendliness and helpfulness of our staff during both check-in and check-out left a positive impression on you. We are also grateful that the comfort and cleanliness of our rooms met your expectations during your stay. We greatly appreciate your suggestion regarding the addition of a swimming pool. This feedback will be a valuable consideration for the development of our services in the future. We look forward to welcoming you again for an even more enjoyable stay. Best regards, Paramita, Front Office Manager

Dear Guest, Warm greetings from The Capital Hotel Surabaya – The Spirit of Jemursari. Thank you for your positive review and recommendation. We are delighted to learn that your stay was memorable and perfect for a staycation. This kind of feedback means a lot to us and motivates us to continue providing the best service. We hope to welcome you back soon for another enjoyable stay. Best regards, Paramita, Front Office Manager

Dear Mr. Agus, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to leave a positive review regarding your stay at The Capital Hotel Surabaya. We are very pleased to know that you were satisfied with the cleanliness of your room, the friendliness and assistance of our staff, especially in assisting with parking arrangements. Our location close to minimarkets and restaurants is indeed one of our advantages that is appreciated by our guests. Positive comments like this mean a lot to us and motivate us to continue providing the best service. We look forward to welcoming you back again in the future. Best regards, Paramita, Front Office Manager

Dear Our valuable Guest, Warm greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for choosing The Capital Hotel Surabaya as your place to stay and for taking the time to share your review. We are pleased to know that your first experience with us was quite good. This review encourages us to continue improving the quality of our services to make your next visit even more satisfying. We look forward to welcoming you back in the future. Best regards, Paramita, Front Office Manager

Dear Our Valuable Guest, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for your feedback. We are delighted to hear that you were overall satisfied with our facilities and everything we have prepared for you. We look forward to welcoming you back. Best regards, Paramita, Front Office Manager.

Dear Ms. Liliana, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you very much for your positive feedback. We are pleased to know that our strategic location and the comfort of our hotel provided a pleasant stay for you. We hope to continue to be your choice for your next visit. Best regards, Paramita, Front Office Manager.

Dear Mr. Norman, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to give us a positive review during your stay at The Capital Hotel Surabaya. We are delighted to hear that you were satisfied with the friendliness of our staff and the wide selection of breakfast options. Providing the best service is our priority to always ensure your visit is always memorable. We look forward to welcoming you back to Surabaya with our next visit. Warmest regards. Paramita, Front Office Manager.

Dear Our Valuable Guest, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with our cleanliness, breakfast, especially our service. We look forward to welcoming you back for another comfortable and memorable stay, Should you need anything during future visit, don't hesitate to let our team know. Warm regards, Paramita Front Office Manager

Dear Our Valuable Guest, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking your valuable time to share your experience during your stay with us. We are very pleased to learn that you've received excellent services from our staff during your stay at The Capital Hotel Jemursari Surabaya. Your amazing compliment for our staff had been forwarded to everyone on the team. Your very kind words are undoubtedly becoming great motivation for all of us to serve our best at all times. It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Warm regards, Paramita Front Office Manager

Dear Mr./s M*a, Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to share your experience during your stay with us. We are delighted to hear that you were satisfied with everything we have prepared. We look forward to welcoming you back. Best regards, Paramita, Front Office Manager.

Dear Our Valuable Guest, Warmest Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari. Thank you for taking the time to give us a positive review during your stay at The Capital Hotel Surabaya. We are delighted to hear that you were satisfied with the friendliness of our staff. Providing the best service is our priority to always ensure your visit is always memorable. We look forward to welcoming you back to Surabaya. Warmest Regards. Paramita, Front Office Manager.