Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced, particularly regarding the cleanliness of the room and bathroom, as well as the condition of the towels that did not meet our standards. Your feedback is truly valuable, and it has been shared with our team for immediate follow-up. We are committed to evaluating and improving our cleanliness standards to ensure that such issues do not occur in the future. We truly hope to have the opportunity to welcome you back and provide you with a much better stay experience. Warm regards, Azana Hotel Denpasar

Dear Mr/Ms Anang S., Thank you for your review and suggestions. We are very pleased to hear that you were satisfied with our hotel's cleanliness and convenient location on the main road. We also appreciate your concern about the condition of some of our amenities such as the bathroom and mirror. This feedback is very important to us and we will continue to improve and enhance our facilities to make our guests' stay more comfortable. We sincerely hope to welcome you back with even better service and facilities in the future. Best regards, Asana Hotel Denpasar

Dear Valued Guest, Thank you for your positive review and choosing our hotel. We are delighted to hear you enjoyed our convenient location and pleasant atmosphere. Your feedback motivates us to continuously strive to provide the best service and make your stay a memorable one. We look forward to welcoming you back soon. Thank you. Azana Hotel Denpasar

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of our rooms, and the affordable breakfast. Your comments are a driving force for us to continue to maintain the quality of our service and the comfort of all our guests. We sincerely hope to welcome you back on your next visit.

Dear Ms. Ari S., Thank you for your review. We apologize for the inconvenience you experienced, particularly regarding the insects and noise from the ceiling. Your comments are very valuable to us and we have forwarded them to our housekeeping and maintenance teams for immediate corrective and preventative actions to prevent such incidents from happening again. We are committed to continuously improving the quality of cleanliness and comfort to provide a better guest experience in the future. We hope to have the opportunity to welcome you back again with even better service. Best regards, Asana Hotel Denpasar

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience caused by the discovery of an insect in your breakfast. We understand the inconvenience this has caused and sincerely regret that this has occurred. We have passed your feedback to our Food and Beverage and Housekeeping teams for urgent investigation and corrective action, which includes a stricter review of our hygiene standards and food preparation procedures. We sincerely appreciate your patience and understanding and look forward to the opportunity to improve your dining experience on your next visit. Best regards, Asana Hotel Denpasar

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the lack of cleanliness in the room and bathroom, as well as the unpleasant odor. Your feedback is very valuable to us, and we will forward it to the relevant team for immediate action. We are committed to improving our cleanliness standards to ensure a pleasant guest experience. We look forward to welcoming you back in the future with even better service and facilities. Best regards, Azana Hotel Denpasar

Dear valued guest, Thank you for your review. We apologize for any inconvenience you experienced, particularly regarding the condition of the room, the quality of the towels, and the lingering smell of cigarette smoke in the non-smoking area. Your feedback is very valuable to us, and we will immediately follow up on this by checking and tightening the implementation of the no-smoking policy in non-smoking rooms, including reviewing the penalties for violators. Thank you for your understanding, and we look forward to welcoming you back with even better service in the future. Best regards, Azana Hotel Denpasar

Dear Valued Guest, Thank you for your positive review. We are delighted to learn that you were satisfied with the comfort and cleanliness of our hotel. Guest satisfaction is our priority, and we look forward to welcoming you back on your next visit for an equally pleasant experience. Best regards, Azana Hotel Denpasar

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the bathroom facilities, which were not functioning properly. We will immediately follow up on this feedback with the relevant team so that improvements can be made as soon as possible. We hope to welcome you back for a more enjoyable stay. Warm regards, Azana Hotel Denpasar

Dear Valued Guest, Thank you for sharing your positive experience during your stay with us. We are delighted to know that you enjoyed the friendliness of our team, the variety of breakfast options, and the family-friendly atmosphere of the hotel. Your review motivates us to continue improving our service. We look forward to welcoming you and your family back in the future. Warm Regards, Azana Hotel Denpasar

Dear Mr./s Julengsi J. H, Thank you for your positive review. We are delighted to learn that you were satisfied with our hotel's location and facilities during your stay. Your feedback will motivate us to continue providing the best service to all our guests. We look forward to your next visit for an equally enjoyable stay. Best regards, Azana Hotel Denpasar

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at our hotel. Our hotel facilities and services are our top priority, ensuring the best possible experience for our guests. Your feedback motivates our entire team to maintain and improve our service standards. We look forward to welcoming you back soon for another memorable stay. Warm regards, Azana Hotel Denpasar

Dear Mr./s Devi S, Thank you for your positive review. We are delighted to learn that you are satisfied with our service, facilities, and the beautiful atmosphere we offer. Your positive feedback is an encouragement to the entire team to continue providing the best service. We look forward to your next visit for an equally enjoyable stay. Best regards, Azana Hotel Denpasar

Dear Valued Guest, Thank you for your positive review! We are very pleased to know that you are satisfied with the cleanliness and comfort of the room, as well as the service from our team. Your review is a motivation for us to continue to provide the best service. We look forward to your return visit on another occasion. Warm regards, Azana Hotel Denpasar