Hotel Dhika Serenity Bekasi

Explore Hotel Dhika Serenity Bekasi
9.0
Exceptional
From 65 reviews
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Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.2

Service and Facilites

9.1

People often mention about Hotel Dhika Serenity Bekasi
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Distance to City Center (3)
Staff Friendliness (3)
Room Space (3)
Bedroom (3)
Bathroom (3)
Accessibility (2)
Check-in/out Time (2)
Ambiance (2)
Soundproof (2)
Hotel Area (2)
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Traveler Reviews Hotel Dhika Serenity Bekasi

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20
40
Customer reviews
R***i
icon-origin-TRAVELOKA
9.0
/10
Reviewed 4 week(s) ago
The AC is not cold enough and the TV is having problems.
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Accommodation's Reply
04 Nov 2025
Dear R*i, Thank you for taking the time to write us a review of Dhika Serenity Bekasi Timur. We apologize if your experience did not meet your expectations. Please note that this is an exception to our procedures. We assure you that we have taken steps to address this issue and prevent it from happening again in the future. Thank you again and we look forward to welcoming you back soon for an even more enjoyable experience. Best regards, Dhika Serenity Bekasi Timur
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D***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Great, it's great for relaxing. The only downside is that the TV doesn't have a lot of errors. Otherwise, it's great.
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Accommodation's Reply
06 Oct 2025
Dear D*y, Thank you for sharing your experience and giving us your best rating for Dhika Serenity Hotel. It is a great pleasure for us to know that you are satisfied with the various facilities and services provided. We are very happy and appreciate your positive review, and we look forward to welcoming you back in the future. Warm regards, Dhika Serenity Hotel.
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C***a
icon-origin-TRAVELOKA
5.8
/10
Reviewed 8 week(s) ago
strategic location, dirty sheets and very faded color as if they had been used for a long time and not washed, we found 2 tomcats on the bed, luckily we found them early otherwise it would be very dangerous if the skin got blistered and painful if stung by a tomcat, the bathroom was slippery, there was a puddle of AC waste water on the balcony
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1 people find it helpful
Accommodation's Reply
02 Oct 2025
Dear C*a. Thank you for sharing your experience and giving us the best rating for Dhika Serenity Hotel. It is a great pleasure for us to know that you are satisfied with the various facilities and services provided. We are very happy and appreciate your good review, and we look forward to welcoming you back in the future. Warm regards, Dhika Serenity Hotel.
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N***i
icon-Business
Business
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9.4
/10
Reviewed 11 week(s) ago
The hotel is nice, close to LRT, cheap, recommended.
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear N*i, Thank you for sharing your experience and giving us your best rating for Dhika Serenity Hotel. It is a great pleasure for us to know that you are satisfied with the various facilities and services provided. We are very happy and appreciate your positive review, and we look forward to welcoming you back in the future. Warm regards, Dhika Serenity Hotel.
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Liana t.
icon-Staycation
Staycation
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8.5
/10
Reviewed 17 week(s) ago
We got a room on the 26th floor, which was clean and comfortable. The downside was that the shower head wasn't very strong, as it was on the top floor, so it was a bit difficult to get the water up fast enough. Overall, it was OK.
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Accommodation's Reply
31 Jul 2025
Dear Liana T. Thank you for giving us the best rating for Dhika Serenity Hotel. It is very unfortunate that you had some unpleasant experiences during your stay with us. We want to assure you that this is not the standard supported by Dhika Serenity Hotel, this issue has been conveyed to the relevant department for immediate resolution. Once again, thank you for this review and we look forward to welcoming you back to Dhika Serenity Hotel for a truly memorable stay. Warm regards, Dhika Serenity Hotel
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A***A
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Staycation
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9.7
/10
Reviewed 20 week(s) ago
The room is clean, there are no minuses, the location is very strategic, the AC was thought to be not cold when it was set to the one at home, it was very cold, basically it was really great, the service was really good, all the security guards were friendly, the CS was also friendly👍, it is highly recommended, next time God willing, if I have an event in Bekasi, I will stay here again.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Sir/Madam. Thank you for sharing your stay experience and giving the best rating for Dhika Serenity Hotel. It is a great happiness for us to know that you are satisfied with the various facilities and services available. We are very happy and appreciate the good reviews that you have conveyed, and we look forward to welcoming you back in the future. Warm Regards, Dhika Serenity Hotel Bekasi
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y***a
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
The staff is friendly and fast, the rooms are clean and comfortable. The wifi is smooth in every room. It's worth it with the budget too.⭐️⭐️⭐️
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Accommodation's Reply
28 May 2025
Hello, warm greetings. Thank you for taking the time to give a good review, sis, we are very happy to hear your experience, we will continue to improve our services to provide the best experience for all guests. Thank you, Dhika Serenity Bekasi Timur
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a***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
Very good. Recommended. Strategic location
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1 people find it helpful
Accommodation's Reply
28 May 2025
Hello, Warm Greetings. Thank you for taking the time to give us a good review. We are very happy to hear about your stay experience. We hope to provide you with an unforgettable experience in the future. Thank you. Dhika Serenity Bekasi Timur
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M***a
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Transit
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9.0
/10
Reviewed 29 week(s) ago
the staff is friendly, the room is clean, but the AC is not working so the room is hot. I have tried it many times but the AC is still not cold.
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1 people find it helpful
Accommodation's Reply
14 May 2025
Thank you for taking the time to give a review and feedback on our hotel, we are very sorry to hear about your experience while visiting our hotel, we will immediately take steps to review this issue, and we are committed to providing better service in the future. Thank you
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N***r
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 32 week(s) ago
The room was clean, the price is really affordable and easy access to everywhere. Security and receptionists were friendly.
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Accommodation's Reply
08 Jul 2025
Dear Sir/Madam. Thank you for giving a perfect rating for Dhika Serenity Hotel Bekasi. We are very happy to hear that you enjoyed your stay with us and were satisfied with the various facilities and services provided. We look forward to welcoming you and your family back in the future and receiving even better service. Warm Regards, Dhika Serenity Hotel Bekasi
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Adank F.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 34 week(s) ago
Everything is ok, it's just a shame there's no restaurant. There's only a canteen. But I didn't find where the canteen is. So I have to buy food outside or order online. Also, there's not enough security. With a hotel/apartment that big, security is only placed at a few points. But the security is quite friendly. Maybe more security personnel can be added. So that we feel safer. For the price of the room, it can be said to be cheap, with adequate facilities. Overall it's ok
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Accommodation's Reply
08 Jul 2025
Dear Mr. Adank F. Thank you for giving the best rating for Dhika Serenity Hotel Bekasi. It is very unfortunate that you had some unpleasant experiences during your stay with us. We would like to assure you that this is not the standard supported by Dhika serenity Hotel, this issue has been conveyed to the relevant department to be resolved immediately. Once again thank you for this review and we look forward to welcoming you back to Dhika Serenity Hotel for a real stay experience. Warm regards, Dhika Serenity hotel Bekasi
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I M K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
It's really suitable for a staycation here, it's cheap, clean, and safe too.
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Accommodation's Reply
31 Jul 2025
Dear, I am ke. Thank you for sharing your stay experience and giving the best rating for Dhika Serenity Hotel. It is a great pleasure for us to know that you are satisfied with the various facilities and services provided. We really appreciate your good review and we look forward to welcoming you again for a pleasant stay. Warm regards. Dhika Serenity Hotel
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I M K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
It's really suitable for a staycation here.
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Accommodation's Reply
04 Nov 2025
Dear Sir/Madam, Thank you for sharing your experience and giving us the highest rating at Dhika Serenity Hotel. We are very glad that you were satisfied with the facilities and services provided. We are very happy and appreciate your valuable feedback and hope to welcome you back again in the future. Best regards, Dhika Serenity Hotel
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I M K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
If you are looking for a staycation, this is the nicest and cleanest.
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W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Overall all good. Location, service, room👍👍👍👍
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Accommodation's Reply
04 Nov 2025
Dear W*a, Thank you for sharing your experience and giving us the best rating at Dhika Serenity Hotel. We are very pleased to hear that you were satisfied with the facilities and services we provided. We are very happy and appreciate your positive review and hope to welcome you back again in the future. Best regards, Dhika Serenity Hotel
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Andung A. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
Strategic location, affordable price, clean unit. The only downside is the water pressure is too slow so you can't take a satisfying shower.
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Ria
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 46 week(s) ago
It's really worth staying, the place is clean, the view is good, recommended for floors 15-26 👍
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3 people find it helpful
G***t
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 58 week(s) ago
Strategic location, comfortable room, only the cleanliness of the bathroom may need to be improved. Rooms facing the toll road are a bit noisy because of the traffic.
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3 people find it helpful
W***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 59 week(s) ago
Okay everyone, just missing Netflix 👍🏻.
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2 people find it helpful
A***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 59 week(s) ago
The hotel staff is friendly, the room is clean, I got the top room on the 26th floor and the view is quite good. The downside is that it is a bit difficult to find the hotel because there are minimal hotel signs because it is in the Grand Dhika apartment area (there is a very small hotel banner near the parking lot at the entrance to the apartment), it turns out that the receptionist is next to the Grand Dhika apartment receptionist. And I didn't go to the swimming pool because it didn't look clean. If I have urgent business, I will definitely come here again.
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5 people find it helpful
Number of reviews per page
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