Hotel was good. Room was spacious. Complimentary biscuits every night were a treat. In room coffee and loose tea were exceptionally good. The tea diffuser was brilliant. The air on took some time to start up. Would’ve been nice if they had pre-cooled the room before we got there. The afternoon was sweltering after a long journey. Room cleaning service was good. They didn’t leave an extra bottle of water so we ran out but that wasn’t a major issue. Reception was always contactable via WhatsApp and things were normally sorted out within a few minutes. Amenities are lovely at the hotel. The poolside relaxation area was great (please keep more towels so that guests may enjoy). The spa was great. Kayaking and snorkelling gear were really good. Had no issues. Arranging of trips, tours etc were done flawlessly. Staff were always friendly and accommodating. They took care to keep food separate and halaal for us. Made us feel really comfortable. Special mention to the following staff that really made our stay enjoyable: Putri, Robert, Sally and Celine.

The resort itself is nice, but I feel like it's just a series of unpleasant experience. - The location is very secluded and can ONLY be reached by boat, and the boat they provide isn't the type of boat I expected from so called Luxury Resort. - They really need to do pest control. Gecko, ant, fly, bee, and especially milipede are everywhere. The amount of the millipede is carzyyyy and they are everywhere like toilet, shower room, powder room, pool and bedroom. - Not many choices on the menu and I feel like the price is too expensive for the quality they offered.

a very amazing place to staycation in klg