Ielsan Hotel by Sajiwa
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Overall Ratings & Reviews Ielsan Hotel by Sajiwa
Traveloka (137)
9.3
Exceptional
From 137 reviews
Provided by travelers on
Cleanliness
9.4
Room Comfort
9.5
Meal
8.9
Location
9.4
Service and Facilites
9.5
People often mention about Ielsan Hotel by Sajiwa
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Bedroom (31)
Ambiance (29)
Bathroom (29)
Staff Friendliness (28)
Hotel Area (28)
Room Space (23)
Accessibility (21)
Surroundings (20)
Wifi (20)
Check-in/out Time (20)
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Traveler Reviews Ielsan Hotel by Sajiwa
Number of reviews per page
20
40
Customer reviews
WP
Wuri P. H.
Leisure
9.4
/10
Reviewed 4 hour(s) ago
We stayed for 2 days for a relative's wedding, the place was comfortable and the hotel staff were also friendly.
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SI
SURYA I. M.
Transit
9.4
/10
Reviewed 3 day(s) ago
OK, new building
The car park could probably be expanded
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1 people find it helpful
Accommodation's Reply
28 Nov 2025
Hotel Ilsan by Sajiwa Surabaya Best regards, Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We sincerely hope to welcome you back again. Thank you. Best regards, Hotel Ilsan by Sajiwa
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A***y
Staycation
7.6
/10
Reviewed 1 week(s) ago
It's so bad the toilet won't flush. The water won't come out. I had to use a hose.
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Accommodation's Reply
24 Nov 2025
Hotel Ilsan by Sajiwa Surabaya Best regards, Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We sincerely hope to welcome you back again. Thank you. Best regards, Hotel Ilsan by Sajiwa
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MC
Mochammad C. R.
Staycation
9.4
/10
Reviewed 2 week(s) ago
The most worth-it hotel in Surabaya👍
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Accommodation's Reply
20 Nov 2025
Hotel Ilsan by Sajiwa Surabaya Best regards, Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We sincerely hope to welcome you back again. Thank you. Best regards, Hotel Ilsan by Sajiwa
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FA
Firdah A.
Staycation
9.0
/10
Reviewed 2 week(s) ago
Please bring the mattress and sweep underneath it so that the dirty KY doesn't get dirty.
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Accommodation's Reply
27 Nov 2025
Warm greetings from Ilsan by Sajiwa Hotel Surabaya. Thank you for your valuable review of our hotel. We will continue to strive to provide you with the best service and facilities. We look forward to seeing you again. Thank you. Ilsan by Sajiwa Hotel.
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FH
Fikri H.
9.7
/10
Reviewed 2 week(s) ago
A highly recommended hotel to stay in Surabaya.
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Accommodation's Reply
20 Nov 2025
Hotel Ilsan by Sajiwa Surabaya Best regards, Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We sincerely hope to welcome you back again. Thank you. Best regards, Hotel Ilsan by Sajiwa
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E***i
Business
9.7
/10
Reviewed 2 week(s) ago
One of the recommended hotels in SBY. The staff is friendly, the rooms and toilets are clean, the rooms are comfortable and the facilities are complete, and the prices are very affordable.
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Accommodation's Reply
20 Nov 2025
Hotel Ilsan by Sajiwa Surabaya Best regards, Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We sincerely hope to welcome you back again. Thank you. Best regards, Hotel Ilsan by Sajiwa
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P***i
9.4
/10
Reviewed 5 week(s) ago
It's worth trying again, the room is spacious, the bathroom is very complete, the TV can watch YouTube, you know. I'm happy
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
All staff at Surabaya Rishan Hotel would like to express our sincere respect to you. Thank you for your valuable comments. We will continue to strive to provide you with high-quality services and facilities. We sincerely hope to welcome you again. Thank you! Surabaya Rishan Hotel
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AG
Aisyah G. K.
8.2
/10
Reviewed 5 week(s) ago
If only there was a restaurant. Even though the room is already very good at that price
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Accommodation's Reply
29 Oct 2025
Hotel Ilsan by Sajiwa Surabaya Best regards, Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We sincerely hope to welcome you back again. Thank you. Best regards, Hotel Ilsan by Sajiwa
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RA
Renita A. F. D.
Staycation
9.4
/10
Reviewed 6 week(s) ago
The amenities are complete: the blankets are thick, the equipment and facilities are all clean, there's a water jug, a balcony, hot water, an elevator, which is attractive because it has glass doors, and everything is complete.
The downside is that the parking lot is at the back (you have to exit the hotel first to park through the adjacent alley). So yesterday, I had to park my motorcycle in front to check out and then park it behind. Luckily, I can enter the hotel directly from the back, which is close to the entrance (elevator and stairs).
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Accommodation's Reply
24 Oct 2025
Hotel Ilsan by Sajiwa Surabaya Best regards, Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We sincerely hope to welcome you back again. Thank you. Best regards, Hotel Ilsan by Sajiwa
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id
isa d.
9.7
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly. The hotel atmosphere was very comfortable and clean. Very satisfying.
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Accommodation's Reply
08 Oct 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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s***n
Staycation
9.4
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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Verified Traveler
9.4
/10
Reviewed 10 week(s) ago
Checked in at dawn around 5:15 AM to take a short break before work in Surabaya. The staff was very friendly and helpful. It's quite close to Pasarturi station, about 10-15 minutes by GoCar. The cleanliness is very good, from the reception area, hotel hallway, bedroom, and bathroom. Towels and other toiletries are provided. The room is not soundproof, but that's not a problem for me. The parking lot is also quite small, the elevator can only be filled maybe 2-3 people, but that's not a problem. The check-in and check-out service is fast. Overall, this hotel is highly recommended, if I go to Surabaya and need a place to stay, I will definitely book this hotel.
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2 people find it helpful
Accommodation's Reply
22 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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PJ
Priscilla J. M. S.
Business
10.0
/10
Reviewed 11 week(s) ago
Affordable, yet comfortable rooms with friendly service. I have no regrets staying here, and I'll definitely stay here again if I come back to Surabaya.
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1 people find it helpful
Accommodation's Reply
24 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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Panji
Transit
9.4
/10
Reviewed 11 week(s) ago
The room is comfortable, clean, cool...
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1 people find it helpful
Accommodation's Reply
18 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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ma
muhammad a. s.
Staycation
9.4
/10
Reviewed 11 week(s) ago
The most favorite hotel when visiting Surabaya
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2 people find it helpful
Accommodation's Reply
15 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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M***a
10.0
/10
Reviewed 11 week(s) ago
Will stay here again, best
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Accommodation's Reply
15 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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M***a
10.0
/10
Reviewed 11 week(s) ago
Bestt will stay here again
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Accommodation's Reply
14 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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N***a
10.0
/10
Reviewed 11 week(s) ago
The room is clean, small but comfortable.
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1 people find it helpful
Accommodation's Reply
12 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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YP
Yohanes P. I. W.
Business
8.8
/10
Reviewed 13 week(s) ago
The room was clean and comfortable. Absolutely worth the price.
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Accommodation's Reply
03 Sep 2025
Warm greetings from Ielsan Hotel by Sajiwa Surabaya. Thank you for your review of our hotel. We will strive to provide the best service and facilities in the future. We look forward to welcoming you back. Thank you. Best regards. Ielsan Hotel by Sajiwa.
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Number of reviews per page
20
40
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