Model J Hotel Jakarta Soekarno - Hatta Airport

Explore Model J Hotel Jakarta Soekarno - Hatta Airport
9.4
Exceptional
From 124 reviews
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Cleanliness

9.6

Room Comfort

9.4

Meal

9.0

Location

9.4

Service and Facilites

9.4

People often mention about Model J Hotel Jakarta Soekarno - Hatta Airport
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Bedroom (17)
Bathroom (17)
Staff Friendliness (16)
Room Space (16)
Ambiance (15)
Hotel Area (14)
Wifi (11)
Accessibility (10)
Check-in/out Time (10)
Soundproof (9)
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Traveler Reviews Model J Hotel Jakarta Soekarno - Hatta Airport

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Customer reviews
Verified Traveler
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9.7
/10
Reviewed 6 day(s) ago
For a hotel close to the airport, the plus point is that we were taken to the airport by a free shuttle bus, especially the kind receptionist, Mas Aby🙏
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to know that our hotel is located near the airport and offers a free shuttle service for your convenience. We sincerely thank you for your hospitality, especially Aby. Your comments will be a driving force for us to continue to strive for the best service. We sincerely hope to welcome you back on your next visit. Thank you. Best regards, J Hotel Management
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i***h
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9.1
/10
Reviewed 6 day(s) ago
The room was brand new, spacious, clean, quiet, with just the right shower pressure, and everything was great. Awesome.
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Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Thank you for sharing your wonderful review. We are delighted to hear that you were satisfied with our new room, it was spacious, clean and had comfortable shower pressure. We are very pleased that everything met your expectations. We appreciate your support and look forward to welcoming you back again soon. Best regards, Model Manager, Hotel J
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Marcell B. P.
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9.4
/10
Reviewed 1 week(s) ago
everything is good, there is a shuttle to the airport too (even if its only 1 person they would still take you to the airport)
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Accommodation's Reply
16 Nov 2025
Dear valued guest, Thank you for your kind feedback. We’re glad to know you had a pleasant experience during your stay. We truly appreciate your positive comments about our facilities and shuttle service. Our team is always committed to providing convenient airport transfers, even for a single guest, to ensure a smooth and comfortable journey. We look forward to welcoming you back on your next visit. Have a wonderful day. Warm regards, Management Model J Hotel
J***o
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Leisure
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8.8
/10
Reviewed 2 week(s) ago
Transit hotel for early morning flight. So I booked for hotel room only. The room was super clean. Quiet area very near to the airport, only 15 minutes by hotel free shuttle service. The receptionist is friendly and helpful. Good for a good rest, cheap and affordable hotel. Really satisfied and recommend for travelers. Thanks Model J Hotel.
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Thank you very much for sharing your kind review. We’re delighted to know that you had a pleasant transit stay and appreciated our clean and comfortable room, quiet location, and convenient airport shuttle service. It’s wonderful to hear that our receptionist made a positive impression with friendly and helpful service. We truly appreciate your recommendation and look forward to welcoming you back for another comfortable stay at Model J Hotel. Warm regards, Management Model J Hotel
A***a
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9.4
/10
Reviewed 2 week(s) ago
I’ve stayed here a few times whenever I am on transit in Jakarta. The room cleanliness is excellent, airport transfer service on time and great. I love their room bathroom, floor not slippery, spacious enough, and clean! Smart TV, Wi-Fi connections are great too. PERFECT!
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Accommodation's Reply
06 Nov 2025
Dear valued guest, Thank you very much for your continued trust and for sharing such wonderful feedback, We’re truly delighted to know that you always enjoy your stay with us, especially our clean and comfortable rooms, bathroom facilities, and reliable airport transfer service. It’s also great to hear that you’re pleased with our Smart TV and Wi-Fi connection. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon for another perfect stay. Warm regards, Management Model J Hotel
A***f
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9.7
/10
Reviewed 5 week(s) ago
The staff were very friendly, and we got a free room upgrade from superior to deluxe.
1 people find it helpful
Accommodation's Reply
20 Oct 2025
Dear valued guest, Thank you for your kind review, We’re delighted to hear that you enjoyed our friendly service and appreciated the complimentary room upgrade. We always strive to make our guests feel comfortable and valued. We look forward to welcoming you back soon. Warm regards, Management Model J Hotel
Muhammad A. P.
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
Very satisfied with my first stay here, super friendly service (thank you, Mas Aby), nice room, cool, clean, fragrant (even the fragrant hallway)... Free shuttle to the airport too.... Will be on the top list of hotels to visit again 👍🏻👍🏻👍🏻
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you very much for your wonderful review. We are delighted to hear that your first stay was very pleasant. Our team, especially Aby, always appreciate your compliments. We are committed to maintaining cleanliness, comfort and providing the best service to all our guests. See you again on your next visit. Best regards, Hotel Manager Model
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류상진
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8.8
/10
Reviewed 6 week(s) ago
I was so shocked that I could even hear the wall switch in the next room being pressed so loudly. Everything else was fine, but the noise between the walls was the worst.
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Accommodation's Reply
15 Oct 2025
Dear Valued guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the noise from the neighboring room. We truly appreciate you bringing this to our attention and will look into ways to improve our soundproofing for a more comfortable stay in the future. We’re glad to hear that everything else met your expectations and hope to have the opportunity to welcome you again with a better experience. Warm regards, Management Model J Hotel
Verified Traveler
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9.4
/10
Reviewed 9 week(s) ago
The hotel is comfortable, clean, the room interior is nice… The service is also very good, especially for Kak Aby, thank you.
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Accommodation's Reply
22 Sep 2025
Dear valued guest, Thank you for your positive review. We are delighted to know that you enjoyed the clean room, the beautiful interior, and the service from our team. We would especially like to convey your appreciation to Aby for the impressive service. We look forward to welcoming you back on your next visit. Sincerely, Management of Model j hotel
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Novi M.
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6.4
/10
Reviewed 15 week(s) ago
Check in time is at 2pm. Actually I don’t mind to wait. But please don’t PHP your customer. The staff said “give us 15-20minute then i will let u know”. I wait until 2 pm but they don’t inform me about the room until I came to them and asking is my room done? Yang saya tidak suka itu saya duduk tepat di depan mereka. Tapi sampai pukul 2 mereka malah melayani turis asing yg baru datang. Sementara saya yang sudah menunggu lama tidak di gubris sama sekali sampai saya yg harus datang k meja mereka!
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1 people find it helpful
Accommodation's Reply
23 Aug 2025
Dear Ms. Novi M. Greetings from Model J Hotel Jakarta Airport. We would like to apologize regarding the inconvenience during your stay, since the Check In time at 2 PM and the room is not available yet, we're trying to inspect the room cleanliness to give you the best experience to you. We do apologize about what happened last time during your stay with us, we will fix up this issue and ensure the smooth check in process. As an apology, we will give you another compliments and benefits for your next stay. Looking forward to see you. Thank you. Regards, Aby Mutamam, Guest Service Agent
R***a
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10.0
/10
Reviewed 16 week(s) ago
Very comfortable, clean, nice furniture and want to come again
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1 people find it helpful
Accommodation's Reply
23 Aug 2025
Dear Valued Guest, Thank you very much for your kind words about our staff and overall service. We truly appreciate your positive feedback. Your feedback is important to us, and we will review our service hours and consider alternatives to better serve guests who check in after 8 PM. Thank you again for sharing your experience, and we hope to welcome you back with an even better stay in the future. Best Regards, Aby Mutamam Guest Service Agent
Manickam R.
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9.3
/10
Reviewed 18 week(s) ago
All are good and staffs also very kind and humble, only i was upset about food, night 8pm restraunt are closed, we can't order food if check in after 8pm.
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Accommodation's Reply
26 Jul 2025
Dear Valued Guest, Thank you very much for your kind words about our staff and overall service. We truly appreciate your positive feedback. We do appologize to hear about your disappointment regarding the restaurant’s closing time. We understand how inconvenient it can be to arrive late and not have food options available. Your feedback is important to us, and we will review our service hours and consider alternatives to better serve guests who check in after 8 PM. Thank you again for sharing your experience, and we hope to welcome you back with an even better stay in the future. Best Regards, Faid Khasani Front Office Manager
S***a
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Transit
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10.0
/10
Reviewed 20 week(s) ago
The hotel is really nice, it's clean and new too.
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1 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Thank you for your message! We are delighted to hear that you were pleased with the service provided by our staff and the cleanliness of your new room. Your satisfaction is our top priority, and we hope this will enhance your experience with us. If you have further feedback or need assistance, please do not hesitate to contact us. Warmest Regards, Faid Khasani Front Office Manager
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E***a
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10.0
/10
Reviewed 21 week(s) ago
Very impressive, good, good service
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1 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Valued Guest, Thank you for your message! We are delighted to hear that you were pleased with the service provided by our staff and the cleanliness of your new room. Your satisfaction is our top priority, and we hope this will enhance your experience with us. If you have further feedback or need assistance, please do not hesitate to contact us. Warmest Regards, Faid Khasani Front Office Manager
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G***s
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6.2
/10
Reviewed 22 week(s) ago
Horror hotel, around 12 midnight wanted to go out to find food. Waited in the elevator for a long time, suddenly the elevator opened there was a housekeeping box and no one was there. Suddenly the elevator went up and down unclearly on the monitor. The hotel was not in sync. There was a realistic person explaining that at that time the housekeeping team had all gone home and there were no more activities. While I confirmed via call and said there were still activities.
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1 people find it helpful
Accommodation's Reply
23 Jul 2025
Dear Valued Guest, Thank you for your message! We apologize if anything made you feel uncomfortable during your stay. Your feedback is very important to us as we continue to improve the quality of our service and guest comfort. We understand that every guest has a different experience. Thank you for your feedback, and we hope to welcome you back for an even more pleasant experience in the future. If you have further feedback or need assistance, please do not hesitate to contact us. Warmest Regards, Faid Khasani Front Office Manager
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A***i
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9.3
/10
Reviewed 22 week(s) ago
The staff were very friendly and helpful (for Olivia and Abie)
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Accommodation's Reply
27 Jun 2025
. Dear Valued Guest, Thank you for your message! We are glad to hear that you are pleased with the service provided by our staff Olivia and Abie and the cleanness of the new room. Your satisfaction is our top priority, and we hope this will enhance your experience with us. Should you have any further feedback or need assistance, please do not hesitate to contact us. Warm Regards, Faid Khasani Front Office Manager
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S***a
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9.4
/10
Reviewed 22 week(s) ago
Very nice hotel, new, clean, good service…
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Accommodation's Reply
27 Jun 2025
. Dear Valued Guest, Thank you for your message! We are glad to hear that you are pleased with the service provided by our staff and the cleanliness of the new room. Your satisfaction is our top priority, and we hope this will enhance your experience with us. Should you have any further feedback or need assistance, please do not hesitate to contact us. Warm Regards, Faid Khasani Front Office Manager
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K***a
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10.0
/10
Reviewed 23 week(s) ago
The hotel is nice, clean and the lobby smells good.
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
. Dear Valued Guest, Thank you for your message! We are glad to hear that you are pleased with the service provided by our staff and the cleanliness of the new room. Your satisfaction is our top priority, and we hope this will enhance your experience with us. Should you have any further feedback or need assistance, please do not hesitate to contact us. Warm Regards, Faid Khasani Front Office Manager
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suci w. s.
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10.0
/10
Reviewed 25 week(s) ago
Clean, comfortable room, according to your wishes.
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Accommodation's Reply
27 Jun 2025
. Dear Valued Guest, Thank you for your message! We are glad to hear that you are pleased with the service provided by our staff and the cleanliness of the new room. Your satisfaction is our top priority, and we hope this will enhance your experience with us. Should you have any further feedback or need assistance, please do not hesitate to contact us. Warm Regards, Faid Khasani Front Office Manager
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suci w. s.
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Leisure
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10.0
/10
Reviewed 25 week(s) ago
Clean, comfortable room. The location is also very close to the airport.
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Accommodation's Reply
27 Jun 2025
. Dear Valued Guest, Thank you for your message! We are glad to hear that you are pleased with the service provided by our staff and the cleanliness of the new room. Your satisfaction is our top priority, and we hope this will enhance your experience with us. Should you have any further feedback or need assistance, please do not hesitate to contact us. Warm Regards, Faid Khasani Front Office Manager
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