No comforter on bed. Room finishes a little un finished. Window AC unit that was not sealed so there was a hole into the hallway. Location is good however if you are in need for a really comfortable stay… this may not be your first option. Not the worst hotel in the city.

My bed was covered in crumbs and a stain on the sheets. The next day after housekeeping left they did not shut my door all the way. It was left open with all my belongings. Besides that was a good stay.

The best point about the hotel was the location. It was walking distance from downtown sights and the Penn Station. Quite a lot of amenities in the area. The room was clean, smelled nice, and was well lit. The bathroom was clean and with sufficient storage. There was AC and wifi. I was travelling alone, and I did not feel unsafe. The room did not have coffee/ tea in the room, the hotel also did not provide anything. One had to go out for morning coffee. I had requested an iron and an ironing board, as I had a business meeting. But it was not delivered on time, hence I had to make alternative clothing arrangements. The bed was not made the next day by housekeeping- the towels were changed, the garbage removed, and that's it. The room had no receptacle for recycles. There was a stool in the room, with loose screws, so there was no other place to sit, except the bed. Despite the tawdry appearance of the hotel, I will go and stay there again, except I will carry wrinkle free clothes.

Friendless staff. Nice bathroom

No blanket on the bed. No place to put your luggage. The layout is confusing. And i could have done without Playboy pictures on the wall. Would not recommend

Very good conditions and service.

Very conveniently located - especially if you’re driving in from the Lincoln tunnel. There were a couple of odd things - like no blankets in the room (just a top sheet) and when we requested a blanket they just gave us a couple more sheets, no hair dryer, and upon request, an iron that i absolutely could not get to work. Overall, I’d stay here again as those few instances above are all very manageable. The place is clean and plenty spacious for a NY hotel.

Not as advertised. Dirty bathroom!

Excellent hotel...grerat staff, professional friendly service. Highly recommend.

This hotel doesn’t look the same as you provided on Expedia in pictures! Looks 20 years older than from the pictures. BrokenAc was broke in one room then they gave us another! In the room tv didn’t work, sheets on bed were full in stains. Front desk stuff was extremley nice, helpful and polite!! 10/10 for them! But we didn’t get for ehat we paid and what we saw on pictures that you guys provide

Shops nearby

Like the space and personal

The room was clean, but lacked a closet, hangers, blankets. There was not even a cup in the bathroom. AC was super loud. The staff was friendly and helpful.

Nice hotel but a bit rundown. The property need an upgrade and the rooms need deep cleaning. Beautiful property but again a lot of upgrades are needed. Front desk and cleaning staff was friendly and accommodating.

My room was not clean upon check in. Floor was dirty, bathroom was not cleaned well, soap was used. Bed did not have a headboard and the blanket was literally a sheet. Got put into a room on the ground floor and it was so noisy and could hear people in the lobby and outside on the street, sirens blaring. I asked for a different room. They could not switch us at that time. We requested to be switched to a higher floor, but they could not because we had booked a lobby floor room, no where did it mention I booked a lobby room. We asked again and then we were told that all other rooms were booked. So which reason was it? Something tells me they lied about everything being booked. Again the new room was not fully clean, still very noisy even though they said it would be quieter. We had housekeeping clean our room, the bed was not even made, all they did was spread the blanket out and that’s it. The shower took forever to get hot and the temperature gauge was installed incorrectly so hot water was on the wrong side. There was a cockroach in the bathroom…. I understand it’s New York City but come on… all these things added up for a poor experience.

It's close to all the attractions and easy to travel to from public transportations

Comfortable, and the staff super friendly and helpful!

The room was clean , just outdated items and the grout in tile is old looking. No microwave in the room.

Location was great to time square but not the cleanest, found some stains on bed sheets and you’re able to hear everything. Early morning you can hear the cleaning crew trying to enter your room.

Great location, walking distance to everything, friendly staff, clean rooms with room service and option for Do Not Disturb. The style is modern boutique, like an elevated experience for someone tired of hostels. TV, AC, and fridge with king size bed in our room. No safe or microwave in the room. There's a microwave in the hallway near the front desk. Overall a great stay for th location and price.