Friendly welcome. Comfortable room. Good atmosphere.

Stayed last year and enjoyed it so much we decided to come again this year. Very disappointed! We arrived and were shown to our room by a very polite young barmaid. Once in the room I had to go down to the bar to ask for towels and to report a broken toilet seat. We were told there was no food available on Mondays so had to go elsewhere to eat, came back to find the place shuts at 9pm. Went back to our room and realised we had run out of toilet paper (half a roll for 2 night stay). I went downstairs to find the place was locked up and nobody was about. Luckily I found the cleaners cupboard was unlocked so I helped myself to toilet roll. Next morning we went down for breakfast at 08.30 to find out that only serials and hot drinks were available but not until 09.00 so went without. After a day out we returned and asked for a menu for dinner. We were given a menu but after the young lady explained what wasn’t available we had a choice of pie, curry or beetroot wellington. Over all the stay was bad. The room was generally dirty with bits of window hanging off. If there was a fire we would have been in trouble as the fire doors were wedged open.

Lovely friendly stafe and room was well presented, the bathroom had multiple maintenance issues. But because of the short stay i didnt mention it to the staff and didn't see any one on checking out. Would stay agen

The room wasn't in very condition. The main problem was the mattres

Poor, nobody clean the room in my five day stay, I had to take my trash and take it to reception, very hot, no fan or air conditioning, almost zero service, they don’t care about customers, the breakfast included is bread, milk, cereal and if you were lucky some tiny fruits. Terrible experience, please Expedia don’t offer this in your platform.

A little tired but looks ok, staff are leaving and seem disgruntled

Decent hotel, comfy bed, room a bit small, but only for 1 night. No water in room, also one of the packets of biscuits had been opened and 1 taken, so possibly not checked as thoroughly as could have been. Bar and restaurant part not busy so decided to eat elsewhere. Overall a good stay

Business trip, local to job & 3 great evening local walks. Lovely friendly staff & very apologetic for problems out of their control. Breakfast later than i could afford to wait but dining area left open for basics to accommodate me 👍 Recommend & use again..... yes

Cosy. Comfortable. Clean. Friendly English speaking staff. Good food. Quiet.

dining facilities were closed at all times, Breakfast was self service with no cooked food and no tea or coffee available and no staff available to assist. Definitely the worst hotel I've ever stayed at.

Lovely and quiet. Highly recommend!

Under new management. New menu. Fresh decor and soft furnishings. Food delicious.

We stayed the night. Nice clean and comfortable room. The food served in the pub was excellent and great value. Staff were super helpful. Perfectly situated for visiting wakehurst place - especially if you’re a park runner. They very kindly provided a later breakfast, which was delicious.

A restaurant was advised but there was no food served on a Tuesday which is the niht i wad there. No lock on bathroom door. Nowhere to hang towel. No switch at the dide of the bed to turn lights off. Breakfast was average.

Friendly staff but needs to have a nicer approach at check in not ask you to pay as soon as you arrive through the door

We had a wonderful stay, the beds were super comfy and we did not want to leave it! We went in a bad storm so we did have to deal with some power cuts and we didn't get to have our full English. But the chef was wonderful and tried her best to get us some breakfast out and made us a bacon sandwich which was really appreciated. Great check in and staff were just amazing.

C

Great service and very helpful, will definitely be staying again

The hotel was closed. Notice on door saying unexpected circumstances etc. We had to find alternative accommodation

When we arrived place had closed down 2 days before they had told anyone and they are still taking bookings