Clean hotel with friend staff. Highly recommend!

Family- friendly. Clean room. Friendly staff

Great breakfast! Convenient to area attractions (easily drivable). Spacious rooms/suites. Seems to be fairly new and part of a larger planned development so future construction may have some impacts view or noise-wise. Very lovely stay.

Great room and stay!

Great hotel! Very convenient to Culinary Institute if America! Bar was understaffed but other than that, great stay!

Nice new property

New, nice facility with large spaces, especially spacious rooms. Very nice staff.

Loved this property overall, but the noise from the air conditioning unit did keep us awake.

Loved this modern and clean hotel.

We had a nice two-night stay on our way to a family event in Massachusetts. Food and drink were excellent. Bar/restaurant area gets very loud on a Friday evening. Free breakfast was great. Room was spacious! Would have been nice to have a pool on hot July days.

Place was great deal. Only concern was our handicap room was on 5th floor,so getting out in emergency major problem if elevator can't be used, should be on first floor

We had an excellent stay. Location was perfect.

The restaurant food for dinner is atrocious. They put out a wonderful breakfast.

The only complaint is that one elevator out of two was out of service so the wait was long and since our room was by the stairs we had a lot of stairwell noise.

The overall room design/layout is good although the shower opening lets water onto the bathroom floor causing the bath mat to get soaked. Upon entry, the room (225) smelled of overripe bananas. Apparently the refrigerator had an overripe banana in it. The refrigerator was NOT turned on and was WARM. Also, the room was situated DIRECTLY behind large AC units blocking any view. Requested a new room due to the smell. Keycards provided for RM 223. Refrigerator was working but still DIRECTLY behind AC units which completely blocked any view. Later on we sat at the counter (high chairs) and noticed what looked like chocolate on one of the chair seats. Next, one of the two elevators was out of commission our whole (4 days) stay and for a period of time, an elevator operator was assigned to the remaining elevator due to issues with that one as well. Lobby: the design is impractical for already-checked-in guests. A central fireplace and chairs block the path to the elevators. You interrupt any seated guests if you try to walk straight through and there’s not much room to walk through next to the reservation desk. Otherwise you have to walk around all the chairs/seats towards the bar area. House cleaning: we were not told that house-cleaning is every other day and so were surprised after a long day to find our room not made up. Reservations should have mentioned this at check-in. Towels were replaced BUT, NO Facecloths were provided.

Lovely hotel, very well designed with many thoughtful features not found elsewhere. Spacious, well lit and very comfortable. I highly recommend it!

Room was not made up at 3:30 after being out of room for 9 hours. Told that they usually make up room daily if you stay for at least 3 nights. We stayed for 2. At $400 a night this is ridiculous. The hotel is fabulous and breakfast buffet is definitely impressive. Will stay again only if they guarantee daily freshening of the room,

The lobby & dining room area are very clean, so is the third floor we stayed on. The room was nice and clean. I will recommend anyone going to Hyde park to stay there

Great

Excellent property. Friendly staff at check in. The room was modern and beautifully decorated. Highly recommend.