**Unexpected Additional Charge at Check-In** During my stay, I was surprised by an additional fee described as a "tax" (for non-residents) upon arrival. This charge was not mentioned during booking or on the website, and I hadn’t encountered such fees elsewhere. When I inquired, the hotel stated it was their policy, and the booking platform confirmed they couldn’t address it. The lack of transparency was frustrating, especially after a long trip. While I visit Bogotá frequently, this experience has made me reconsider staying at this hotel again. I may also explore other booking options in the future.

I arrived at approximately 10.30pm. The receptionist was unable to access reservation records and consulted with her manager. This took a number of calls while I waited, after a long journey, to finally rest. In total, approximately 15 minutes was wasted simply because the receptionist could not locate my reservation and the manager - who should have been guiding her through this - seemed unable to do so. When I checked out the following morning, the same problem arose again except worse: a different receptionist then sought to extort the full price of the room from me again, even though I had already paid directly at the time of making the reservation. Despite the problems of the previous night, it was clear that the hotel had conducted no additional efforts to locate my reservation and update their records and so the whole nonsense resumed again the following morning. I had arranged a taxi and until I firmly explained that I had paid once and would not do so again, the drama would have continued. The room was small, not even large enough for me to open my luggage. The bed linen had marks on it which is never reassuring, as did the towel. A very unsatisfactory experience which wasted far too much of my time due to the hotel’s poor administrative processes.

Customer service was AMAZING!

I like its location.

Fue una estadia muy tranquila, el hotel esta ubicado en un sector muy silencioso y tranquilo. Las habitaciones mantienen siempre un muy buen nivel de aseo y limpieza.