AirAsia is the largest low-cost airline in Southeast Asia, with a headquarter in Kuala Lumpur, Malaysia. Ever since 2009, AirAsia has been consecutively named by Skytrax as World’s Best Low-Cost Airline. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. AirAsia also offers various seats to accommodate passengers’ comfort, from Economy Class to Premium Flatbed.
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Here’s how you can book your AirAsia ticket online:
Payment for your AirAsia ticket can be made via bank transfer (ATM/Internet Banking/bank teller), credit card, pay at stores or post offices. For complete information about payment methods, please visit How to Pay.
AirAsia e-ticket is an eligible proof for booking an AirAsia flight. Show your e-ticket during check-in at the Airasia counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.
Economy seats are available across all AirAsia flights and airbuses. The legroom is quite spacious and the seats are covered with leather, providing extra comfort for all passengers in Economy Class.
AirAsia’s passengers in Economy Class won’t receive free in-flight meals. However, if the passengers want to enjoy AirAsia’s in-flight meals, they can purchase them on board or pre-order them online via AirAsia’s official website. The foods are very scrumptious, especially the Malaysian traditional delicacy, Pak Nasser’s Lemak Rice.
As well as in the Economy Class, Hot Seat is available across all AirAsia flights and airbuses. Nevertheless, Hot Seat is only situated on row 1 to 5 and next to the emergency doors (row 12 and 14). In addition to getting more spacious legroom, passengers in the Hot Seat will also be prioritized when boarding the plane.
AirAsia’s Hot Seat passengers won’t receive free in-flight meals. But, if the passengers want to enjoy AirAsia’s in-flight meals, they can purchase them on board or pre-order them online via AirAsia’s official website. The menus vary from the Malaysian Lemak Rice to the Salty Spicy Salmon a la Japan.
Everyone needs a little peace and quiet. That is why since February 2013, AirAsia has provided a Quiet Zone to facilitate passengers who want to fly with a peace of mind. Quiet Zone is located on row 7 to 14 and can only be ordered exclusively, either during booking or check-in process. Passengers who are traveling with guests under the age of 10 (child or infant) are not allowed to sit in the Quiet Zone. For now, Quiet Zone is currently only available in Airbus A330.
AirAsia’s passengers in the Quiet Zone won’t receive free in-flight meals. But, if the passengers want to enjoy AirAsia’s in-flight meals, they can purchase them on board or pre-order them online via AirAsia’s official website. The menus are similar with the ones served in the Hot Seat, from the Malaysian Chicken Lemak Rice to the Thai Mango Sticky Rice.
Premium Flatbed is specifically designed by AirAsia to provide more comfort for passengers on long-distance flights. That is why Premium Flatbed is only available in AirAsia X. This spacious seat reclines to a full flatbed whenever passengers desire to do so. It also features a privacy screen, an adjustable headrest and footrest, and pillow and duvet for maximum comfort. Additionally, it also comes with a reading light and a universal power port.
All passengers in the Premium Flatbed will receive a free in-flight meal from AirAsia. Passengers are able to choose which meals, drinks, or snacks they want to taste; the flight crew will be more than happy to serve. The menus vary from Thai Green Curry with Rice, Nasi Dagang with Chicken Curry, and Bukhara Chicken Biryani, to Vegetable Pasta with Roast Chicken.
To show how thankful AirAsia is for the loyalty of its passengers, the airline has created a special loyalty program called AirAsia BIG. First, customers have to create an account by signing up on AirAsia’s official account. After registered as a member of AirAsia BIG, they will receive a BIG ID to start collecting points with every flight booking. If the points have reached certain amount, customers can redeem them online for free flights, hotel stays, seat upgrade, meals, insurance, and baggage. Customers can also transfer their AirAsia BIG Points to their family and friends who have already become BIG members.
In 2004, AirAsia launched a new service called Premium Flex. This service is designed to give passengers, especially business travelers who are often in a rush, the convenience of a fuss-free journey. Premium Flex guests will get many great perks, one of them is the flexibility to change their flights up until two hours before the flight schedule, free of charge. Premium Flex passengers can change their flight schedule through AirAsia’s website, mobile application, and other AirAsia’s official sales channels. They will also get a 20 kg baggage allowance, Xpress Boarding, and Xpress Baggage. This service is available at all AirAsia flights, except for Sri Lanka.
Xcite Inflight Entertainment offers in-flight entertainment through a tablet device. There are many selections of content that have been provided in the Xcite Tabs, ranging from movies and TV series, to music, magazines, and games. In order to enhance the navigation experience, Xcite Inflight Entertainment can be operated using five languages: English, Malaysian, Chinese, Korean, and Japanese. All Xcite Tabs are equipped with a set of headphone so that passengers can fully enjoy the entertainment.
All Premium Flatbed and Premium Flex passengers who depart from Kuala Lumpur, Malaysia are able to enjoy themselves in AirAsia Premium Red Lounge, Kuala Lumpur International Airport (KLIA) 2, International Departure. AirAsia Premium Red Lounge is a warm and inviting space, an airport retreat where you can sit back, chill, and even catch up on unfinished business before continuing the journey with AirAsia. Facilities include an array of delectable and fresh selection of foods, a VIP room fully equipped to satisfy passengers’ needs, and a relaxation room where passengers can freshen up at the lounge’s wash and change rooms.
Even though AirAsia has always been known as a low-cost airplane, it offers a special service called Red Carpet that can make its passengers feel like a VIP from the get-go. Passengers using the Red Carpet service has the privilege to check-in at a special counter so that they won’t have to queue. The Red Carpet service also has an Escort Guest Service that will assist passengers in getting special access to the airport lounge.
In line with the color of AirAsia’s logo, the official uniform of its flight attendants is also dominated by red, with a little touch of white on some parts. On weekdays, female flight attendants wear a combination of white shirt, red blazer, and red skirt. Meanwhile, male flight attendants wear a black long sleeve shirt and a set of trousers in similar color, making them look more dashing. On weekends, both female and male flight attendants ditch their skirts and trousers for dark blue jeans. While the female flight attendants pair their jeans with a red shirt, the male flight attendants stick with the black long sleeve shirt.
2 pcs (max. 7 kg) (1 hand baggage + 1 personal item)
Max. 15 kg (Dimension: 81 x 119 x 119 cm)
Available upon purchase: 20 kg / 25 kg / 30 kg / 40 kg (Dimension: 81 x 119 x 119 cm)
Please find the check-in time for all AirAsia flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
2 hours before departure
1 hour before departure
3 hours before departure
Online check-in is also available for AirAsia flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit AirAsia Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to AirAsia Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact AirAsia directly to reschedule.