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Hong Kong Airlines: An Introduction

Established in 2006, Hong Kong Airlines is a full-service airline with its headquarter located in the Tung Chung district and main hub at Hong Kong International Airport. Hong Kong Airlines currently operates 34 aircraft, offering flights in Economy Class and Business Class. Flying to 36 major cities across the Asia Pacific region, Hong Kong Airlines has been awarded Skytrax with a four-star rating since 2011.


Hong Kong Airlines Booking & E-ticket

Search and book your Hong Kong Airlines flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Hong Kong Airlines ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Hong Kong Airlines e-ticket in My Booking or in your email

How to Pay

Payment for your Hong Kong Airlines ticket can be made via bank transfer (ATM/Internet Banking/bank teller), credit card, pay at stores or post offices. For complete information about payment methods, please visit How to Pay.

Hong Kong Airlines E-ticket

Hong Kong Airlines e-ticket is an eligible proof for booking an Hong Kong Airlines flight. Show your e-ticket during check-in at the Hong Kong Airlines counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Hong Kong Airlines Rating

based on 92 reviews

Service standard: Full Service

Hong Kong Airlines Seat Class

Economy Class

Hong Kong Airlines’ Economy Class service is available on its A330 and A320 aircraft. The A330 aircraft are equipped with advanced in-flight entertainment systems, with content ranging from various Hollywood and Asian blockbuster movies, TV shows, to games. Meanwhile, the A320 aircraft are equipped with 10-18 inches overhead LCD monitors located around the cabin, displaying short movies depending on the flight duration. Hong Kong Airlines also offers an onboard shopping experience through an in-flight duty-free magazine called Skyshop. Passengers can choose from over 200 items including brand-name cosmetics, jewelry, fragrances, watches, and a fine selection of wines.

In-flight Meal

Economy Class passengers will be served a Hong Kong styled tofu dessert and traditional Chinese cookies that embody the unique spirit of Hong Kong. Alternative meals are also available for passengers with dietary restrictions, which include Vegetarian Meals, Non-Vegetarian Religious Meals, Medical Meals, and Children’s Meals. Passengers need to pre order their meals at least 24 hours before departure.

Business Class

Business Class passengers will be provided a premium service even since before boarding. Passengers are entitled to priority check-in and boarding at Hong Kong Airlines counters at the airport, as well as a baggage allowance of up to 30 kg. Hong Kong Airlines’ Business Class cabin is equipped with luxurious flatbed seats, allowing passengers to have a comfortable and high-quality sleep during their flights. Business Class passengers who are traveling to Canada, New Zealand, and Australia will also get an exclusive amenity kit designed by the Ricebowl Republic. Upon arrival, Business Class passengers will also be prioritized in baggage handling.

In-flight Meal

Hong Kong Airlines has teamed up with professional chefs to provide delicious Chinese and Western dishes for its Business Class passengers. Other than a fusion of Chinese and Western gourmet dishes, popular foods and beverages such as Hong Kong styled milk tea, Yuanyuang Tea, and Chinese dim sum are also available to give Business Class passengers a taste of Hong Kong.

Hong Kong Airlines Privilege Programs

Fortune Wings Club

To reward its loyal customers, Hong Kong Airlines offers a frequent flyer program called Fortune Wings Club. There are five different membership tier levels in Fortune Wings Club, which are Fortune Wings Member Standard, Select, Silver, Gold, and Platinum. Each membership tier level comes with different gifts and benefits. After signing up as a member of this program, passengers can easily earn points by flying with Hong Kong Airlines or its airline partners, using dedicated credit cards, staying in hotels, or renting cars. The points then can be redeemed for free flight tickets, flight class upgrade, and other exciting rewards.

Club Bauhinia

Business Class passengers traveling on Hong Kong Airlines, or Fortune Wings Club Platinum, Gold, and Silver members can enjoy a VIP lounge called Club Bauhinia. Located near Gate 23, Terminal 1 at Hong Kong International Airport, Club Bauhinia can accommodate up to 120 passengers at a time. A wide range of facilities including iMac computers, WiFi internet access, and a wide range of international newspapers and magazines are available for passengers. Passengers can also enjoy a delightful buffet of local meals such as egg puffs, soya beancurd dessert, Hong Kong milk tea, and steamed rice sets.

Hong Kong Airlines Fleet

Airbus A330-200
Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 30 inches (Economy)
  • 62 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Not Available

Airbus A330-300
Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 29.5 inches (Economy)
  • 44.6 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Not Available

Airbus A350-900
Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 44 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Not Available

Hong Kong Airlines In-flight Crew

Hong Kong Airlines Flight Attendant Uniform

There are two styles of Hong Kong Airlines flight attendant uniform. Female flight attendants wear a purple long blazer matched with a purple knee length skirt. There is also a set of a purple dress with front buttons and red accents. To complete the look, female flight attendants are also required to wear a red scarf on their neck, black stockings, and black shoes. Meanwhile, male flight attendants wear a three-layer suit. The first layer consists of a long white shirt and a red tie, followed by a vest, and a purple blazer as their outer piece. Male flight attendants also wear black trousers and black shoes as parts of their uniform.


Hong Kong Airlines Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Checked Baggage

All routes

Economy Class

Max. 7 kg (Dimension: 56 x 36 x 23 cm)

Max. 20 kg

Business Class

2 pcs (max. 7 kg/pc) (Dimension: 56 x 36 x 23 cm)

Max. 30 kg

Hong Kong Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants less than seven days old are not allowed onboard.
  • Hong Kong Airlines only allows a certain number of infants in one flight. Passengers are required to contact the airline for prior arrangement.
  • If a passenger is traveling with two infants, one of the infant passengers are required to purchase a child ticket to occupy an individual seat.
  • Infant tickets can be purchased through Hong Kong Airlines Call Center or at the airport ticketing counter.
  • Baby bassinets are available only in specific aircraft.
  • Premature infants are required to provide a health certificate.
Child Passenger Policy (2-12 Years Old)
  • Unaccompanied Minor (UM) service is provided to children between six to 12 years old who are not traveling with an adult.
  • To ensure proper arrangement, passengers are required to inform the Reservation Office at least 72 hours prior to departure.
Pregnant Passenger Policy
  • Pregnant passengers are advised to consult their gynecologist and obtain a medical guidance before making a reservation.
  • Hong Kong Airlines recommends that all pregnant passengers carry the required medical certificate whilst traveling.
  • Passengers beyond the 28th week of pregnancy are required to provide a medical certificate, which must be issued within seven days before departure. The medical certificate must state the following:
    • Whether it is a single or multiple pregnancies;
    • The estimated week of pregnancy;
    • The expected date of delivery;
    • The pregnancy is a routine pregnancy and progressing normally without complications;
    • The pregnant passenger is fit for travel.
  • Hong Kong Airlines will accept passengers with single pregnancies up to the end of the 35th week and the end of the 31st week for multiple births.
  • Passengers who are reaching the 36th week of single pregnancies or 32nd week of multiple pregnancies will not be allowed onboard.
  • Hong Kong Airlines reserves the right to deny boarding if the pregnant passenger does not carry a medical certificate, or if the medical certificate is outdated, or it does not contain the information required.
  • Passengers within the first seven days after delivery are not recommended to fly with Hong Kong Airlines.
Disabled Passenger Policy
  • Hong Kong Airlines provides a wheelchair service for passengers with illness or special needs. Passengers can contact Hong Kong Airlines Call Center for more details regarding wheelchair services.
  • Passengers who may require special assistance due to health-related problems need to contact Hong Kong Airlines Reservations Office in advance to request special arrangement.
  • Passengers with medical conditions are required to obtain medical clearance and inform the airline’s Call Center at the time of booking.
  • Passengers with a medical condition are required to travel with a companion who is at least 18 years old.
  • Passengers requiring the use of Portable Oxygen Concentrator (POC) need to provide a Physical Statement, which must be issued within seven days before departure.

Hong Kong Airlines Check-in Policy

Hong Kong Airlines Check-in Time

Please find the check-in time for all Hong Kong Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours 30 minutes before departure

1 hour 30 minutes before departure

Hong Kong Airlines Online Check-in

Online check-in is also available for Hong Kong Airlines flights. Please follow the steps below.

  1. Go to Hong Kong Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Hong Kong Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Hong Kong Airlines Refund Policy for a complete information on refund.

Hong Kong Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Hong Kong Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Hong Kong Airlines directly to reschedule.


 

About Hong Kong Airlines

Hong Kong Airlines (IATA code: HX) is a Hong Kong based airline established in 2006, with its main hub at Hong Kong International Airport. With 33 aircraft consisting of 29 passenger aircraft—nine Airbus A330-300s, nine Airbus A330-200s, and 11 Airbus A320s—and five freighters of Airbus A330-200Fs, Hong Kong Airlines serves flights to 36 major cities across the Asia Pacific region, including Gold Coast, Auckland, Beijing, Shanghai, Taipei, Tokyo, Sapporo, Seoul, Bangkok, Bali, and Okinawa. Hong Kong Airlines has also signed codeshare agreements with 16 partner airlines. Due to its warm and high-quality onboard service, Hong Kong Airlines has been recognized and awarded a four-star rating from Skytrax since 2011. Moreover, Hong Kong Airlines has also obtained other prestigious awards such as HKIA Airport Safety Recognition Scheme Awards in 2015 and Capital Weekly Service Awards 2012 for Best Service in Aviation. Hong Kong Airlines carries the slogan “Flying Beyond”, which embodies two meanings. First, the slogan highlights Hong Kong Airlines’ dedication to all its passengers. For Hong Kong Airlines, to go beyond means to constantly exceeding customer expectations. Hong Kong Airlines will always go the extra mile and push beyond boundaries. This value supports Hong Kong Airlines’ desire to deliver an amazing traveling experience and make every journey more enjoyable. Second, the slogan “Flying Beyond” also refers to flying “beyond the horizon”. It is a metaphor for hope, progress, and a focus on the future. It embodies the youthful energy that moves Hong Kong Airlines forward as it keeps striving to expand their global coverage. One of the ways Hong Kong Airlines proves its dedication is by providing a 20 kg baggage allowance for its Economy Class passengers and 30 kg baggage allowance for its Business Class passengers. However, Economy Class passengers traveling between Hong Kong and Southwest Pacific (Australia and New Zealand) or between Area Three and Southwest Pacific via Hong Kong are entitled to a 30 kg of baggage allowance, while Business Class passengers will get 40 kg of baggage allowance. In addition, each Economy Class passenger is also allowed to carry one piece of cabin baggage, which must not exceed 45 inches (56 cm x 36 cm x 23 cm) in size and 7 kg in weight. This requirement also applies to the Business Class passengers, but they are allowed to carry two pieces of cabin baggage. To reward its loyal passengers, Hong Kong Airlines offers a frequent flyer program called Fortune Wings Club. There are five different membership tier levels in Fortune Wings Club, which are Fortune Wings Member Standard, Select, Silver, Gold, and Platinum. Each membership tier level comes with different gifts and benefits. After signing up as a member of this program, passengers can easily earn points by flying with Hong Kong Airlines or its airline partners, using dedicated credit cards, staying in hotels, or renting cars. The points then can be redeemed for free flight tickets, flight class upgrade, and other exciting rewards. Another privilege that can be enjoyed by Hong Kong Airlines passengers is the VIP lounge. Since 27 June 2014, the premium Hong Kong Airlines passengers can enjoy a VIP lounge called Club Bauhinia before their flights. This airport lounge is available only for Business Class passengers traveling on Hong Kong Airlines, or Fortune Wings Club Platinum, Gold, and Silver members. Located near Gate 23, Terminal 1 at Hong Kong International Airport, Club Bauhinia can accommodate up to 120 passengers at a time. The interior is equipped with specially designed seats in different zones, allowing passengers to unwind and relax. A wide range of facilities including iMac computers, WiFi internet access, and a wide range of international newspapers and magazines are also available for the passengers’ enjoyment. Regarding the check-in services, all Hong Kong Airlines check-in counters are open two and a half hours prior to departure and close 40 minutes before departure. Meanwhile, boarding gates are closed 20 minutes before departure. Passengers are recommended to reserve sufficient time to complete the check-in procedures. As an alternative, Hong Kong Airlines also provides in-town check-in stations in Hong Kong and Kowloon Station, Airport Express Line, and MTR. These check-in stations are open daily, from 5:30 AM to 90 minutes before the scheduled departure time of last flight of the day.

Hong Kong Airlines History

The journey of Hong Kong Airlines began when a man named Robert Yip, the chairman of China Rich Holdings, established CR Airways in Hong Kong in March 2001. The airline received its Air Operator Certificate (AOC) from Hong Kong Civil Aviation Department in early 2002. In 2003, CR Airways became Hong Kong’s third passenger airline after receiving a revised AOC from the Director of Civil Aviation and operated its first passenger flight on the next day. Four years later, in 2006, a man named Mr. Mung Kin Keung acquired 55% of the airline’s share and thus became the controlling shareholder. Along with this acquisition, CR Airways officially changed its name to Hong Kong Airlines. The airline introduced a new logo, which represents a bauhinia flower, the symbol of Hong Kong where the airline is based. The new logo also represents the close relationship between the airline and Hong Kong, marking a new era in the civil aviation industry. In 2011, Hong Kong Airlines successfully increased its passenger traffic to 2.5 million with a total of 25 destinations. Hong Kong Airlines also introduced its first Airbus A320 passenger aircraft, which made the number of its operating fleet to reach 20 aircraft. Finally, in 2013, Hong Kong Airlines replaced all their Boeing aircraft with Airbus fleets. The airline also launched a new flight route between Hong Kong and Maldives, as well as exceeded four million passenger traffic. Other new flight routes were launched in 2014, which are between Hong Kong and Ho Chi Minh City, Tianjin, and Kagoshima. Due to its high demand, Hong Kong Airlines decided to increase its flights to Beijing to four flights each day and five flights to Shanghai each day. The year 2013 also became a big milestone, when Hong Kong Airlines aired a TV commercial “Bringing the Best Sky High”. Under the brand positioning of “Fresh and Very Hong Kong”, the new TV commercial showed flight attendants practicing Wing Chun, gymnastics, and cycling respectively following Rose Chan (The Aviation Service Ambassador), Teng Haibin and Zhang Nan (The Olympic Champions), and Kenji Leung (The Cycling Coach). The TV commercials aimed to showcase the image of Hong Kong Airlines flight attendants. Besides airing the TV commercial, Hong Kong Airlines also became the aviation sponsor for the TV drama “Triumph in the Skies II”. With its progress and achievements, Hong Kong Airlines is determined to keep expanding its network. In 2015, the airline launched new routes to Miyazaki, Yancheng, and Nanchang, as well as increasing its flight frequencies to Bangkok and Nanjing. This year was also special because Hong Kong Airlines was awarded HKIA Airport Safety Recognition Scheme Awards. One year later, precisely in November 2016, Hong Kong Airlines commemorated its 10th anniversary with a grand celebration. The guest list ranged from government officials to business leaders. Hong Kong Airlines also used the anniversary to launch its next phase of growth and expansion with the theme of “Flying Beyond”. The new phase includes further route expansion to current and new markets, fleet growth and expansion with the Airbus A350, as well as enhanced customer service, amenities, and facilities. Today, Hong Kong Airlines serves flights to 36 major cities across the Asia Pacific region, including Gold Coast, Auckland, Beijing, Shanghai, Taipei, Tokyo, Sapporo, Seoul, Bangkok, Bali, and Okinawa. Hong Kong Airlines’ fleet has also grown to 34 operating aircraft, consisting of nine of Airbus A330-300, nine Airbus A330-200, 11 Airbus A320, and five Airbus A330-200F for cargo. With up to date in-flight entertainment system installed on selected flights, Hong Kong Airlines strives to make the travel experience more enjoyable for its passengers.

Contact Hong Kong Airlines

+8424 39427799

Hong Kong Airlines Office

Hong Kong Airlines
Unit 801, East wing, Lotte Center Hanoi - 54 Lieu Giai Street, Hanoi, Vietnam

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