Best Western Plus Hotel de la Regate

The hotel is located in an ideal location for great walks in the forest and lakeside. It’s clean and well appointed. Would stay there again but would not fall for the front desk trick! Upon checking in, I asked the reception desk woman if the breakfast was included; she checked our reservation and confirmed breakfast was indeed included. Dropped off the bags and came later in the evening to check in. Again; we asked the night manager if the breakfast was included? The gentleman checked the reservation and confirmed it was… after a 2 night stay checkout; we were charged €76.00 for breakfast. Upon questioning… they refused! This was clearly fraud by the front desk… I’m ok with paying for breakfast… but don’t lie and confirm upon checking in breakfast was included. It’s deceptive and bad business by BEST WESTERN! I have stayed in many of them throughout Europe and particularly enjoyed the one in Avila, Spain. This one in Nantes is a good facility; but the staff is dishonest!

Friendly staff in a location close to the campus

Altho advertised with air conditioning, the rooms lack any. There is a control for air condition, set to 22 Celsius, but it's a fake. They are kind enough to supply fans

We stayed 7 days here with my family. Pros: 1) location near the Erdre river and the Chantrerie Park and far from the city. 2) the hotel is well kept and clean. 3) most of the staff members are welcoming and helpful. Cons: 1) no AC despite the knob on the wall. Some nights were very hot even with the fan provided on. 2) The smell of bacon from the 1 Michelin star restaurant next door in the morning and evening which prevents you from opening the bedroom window. 3) breakfast is good but expensive ($20/pers) for what it is. The main issue is that we found out the price only when we checked out. I didn’t see any sign stating that it was not free and how much it costs. 4) one young female staff member was rude and intentionally unhelpful. 5) far away from the city. You’ll need a car.

Our short stay was generally good but a couple of points. The carpet in the reception area and bedroom was filthy and needs a proper clean. We had a toddler who was walking in bare feet and his feet were literally black after a couple of minutes. Rooms could do with air conditioning and the bath towels were too small.

Just a one night stay but we have stayed there in the past. Very quiet and near the river. Walks nearby. None of the companies restaurants were open as it was a Monday stop over and difficulties experienced in finding anything in the area although the hotel will arrange to bring food in and supplied by outside caterers. Excellent breakfast.

Location znd conditions good. Menu options for dinner limited

It's very clean and quiet. Nice environment. A little isolated for our convenient. Enjoyed our short stay.

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Absolutely gorgeous location and the hotel was beautiful! Staff was very nice and helpful would definitely go again.

Great location. Very relaxing.

Very nice location. We walked along the river right outside the hotel. The restaurant was closed (it was really off season) but they had a service where meals were bought it, it was pretty good. Helpful and friendly staff, nice, clean and modern room. We were passing through so no idea what was around, but if you need to be in the area it’s a good choice.

This was the second time at Regate and we had a great stay. Very attentive service and we were helped by the desk clerk to take our luggage to the car. He was very attentive.

Smells bad in the room, dirty and small room the restaurant gourmet next to the hotel is not worth a detour. Food was mediocre at best with very expensive prices.

The directions were accurate, the check in was efficient and friendly and there was sufficient secure, free parking. The room was a little smaller than we expected but perfectly adequate and it did have two easy chairs. It was equipped with everything you would expect in a BW hotel and also a Nespresso machine. The bed was comfortable and bathroom was clean and in good condition. The breakfast was good but the buffet was slow in being replenished and there are simply too many tables & chairs in the space. It could have got 5* however a couple of things let it down. The separate toilet, although basically clean, was badly stained around the U bend which was surprising in such a recently constructed hotel and stood out from the good condition of the rest of the sanitary ware. There was also the remains of a mosquito smeared across the wall which had obviously eaten well judging by the amount of blood. The tea and coffee was not replenished the next day so the two Nespresso pods we used the first day were it. Likewise the teabags and there was no milk whatsoever. The "Bio" roof was a nice "green" touch but the outside area was very neglected and as for the spar pool...see the photo! I would certainly recommend it and would happily stay there again (but bring some milk and tea bags!) due to its lovely, calm location with good riverside walks, friendly staff and the fantastic gastronomic restaurant next door. It just needs a little more attention to detail and checking.

We enjoyed the serenity of being out of town (15-20 min). We also arrived a night earlier at midnight (no booking) hotel staff assisted with a room for which we were very grateful. A fabulous stay and highly recommend this hotel.

Very nice and quiet place though a bit out in the woods literally. Very nice surroundings - remember to book in advance in nearby restaurants

Imaginative decor, comfy room, Hugo at reception very helpful, ample, delicious breakfast

The hotel small and intimate at the end of a small road leading to the river bank.It was very quiet and just to our liking. One bonus is the free parking. Rooms very comfortable and came with Nespresso machine and a mini bar. The buffet breakfast was excellent with freshly squeezed orange juice (you do it yourself!) and local honey and conserves. We had an enjoyable 3 night stay.

Beautiful location, great staff, prompt service at request